Where to Pay Your Nissan Bill

Nissan Financial Services operates the financing and leasing accounts for most Nissan vehicles sold in the United States. If you have a Nissan loan or lease, you pay through their online portal at nissan-infiniti.custhelp.com or through the Nissan Mobile App, which you can read from Apple's App Store or Google Play.

Before you can pay online, you need to set up an account on the Nissan Financial Services website. This is separate from any account you may have with a Nissan dealership. You will need your account number, which appears on your monthly statement or payment coupon book.

If you financed your Nissan through a bank or credit union instead of Nissan Financial Services, you will not use the Nissan website at all. Contact your lender directly to find their bill pay portal — most banks and credit unions offer online payment through their own websites or mobile apps.

Key Takeaways

  • Nissan Financial Services customers pay through nissan-infiniti.custhelp.com or the Nissan Mobile App using their account number from their statement.
  • You must create an online account before making your first payment, which takes a few minutes and requires your account number and personal information.
  • One-time payments post within one to three business days, while recurring payments can be set up to happen automatically on your chosen date each month.
  • If you financed through a bank or credit union, contact that lender directly — Nissan Financial Services does not process payments for loans originated elsewhere.

Setting Up Your Online Account

Go to nissan-infiniti.custhelp.com and select "Sign In" or "Register" if this is your first time. You will be asked for your account number, the phone number or email address associated with your account, and your date of birth. Nissan will send a verification code to your phone or email — enter this code to confirm your identity.

Once verified, create a username and password. Nissan requires a password with at least eight characters, including uppercase and lowercase letters, a number, and a special character. Write this down somewhere find, because you will need it every time you log in to make a payment.

After your account is created, you can view your balance, payment history, and due dates. The portal also shows whether you have any past-due amounts or upcoming fees. This is where you will return each month to make your payment.

Making a One-Time Payment

Log into your account and select "Make a Payment" or "Pay Now." The portal will show your current balance and minimum payment due. You can pay any amount from the minimum up to your full balance — you are not required to pay the entire amount at once.

Enter the amount you want to pay and choose your payment method. Nissan accepts debit cards, credit cards, and bank account transfers (ACH). If you use a debit or credit card, Nissan charges a convenience fee of around 2.5 percent of the payment amount — this fee is added to your payment, so a $500 payment becomes $512.50. Bank account transfers have no fee.

Review the payment details, including the amount, method, and expected posting date. One-time payments typically post within one to three business days. You will receive a confirmation number when ready after you submit the payment — save this for your records.

Setting Up Automatic Monthly Payments

If you want to pay the same amount every month without logging in each time, you can set up automatic payments (sometimes called autopay or recurring payments). From your account dashboard, select "Manage Autopay" or "Set Up Recurring Payment."

Choose the amount you want to pay each month — this can be your minimum payment, a fixed amount, or your full statement balance. Select the date each month when the payment should be taken from your account. Most people choose the due date shown on their statement, but you can pick any date that works for you.

Automatic payments are deducted from your bank account with no convenience fee. You can change or cancel the recurring payment at any time through your account settings. Nissan will send you a reminder email a few days before each automatic payment is processed.

What Happens If You Miss a Payment

If your payment does not arrive by the due date shown on your statement, Nissan will charge a late fee. The amount varies but is typically between $10 and $25 depending on your contract. A late payment also appears on your credit report and can lower your credit score.

If you are going to miss a payment, contact Nissan Financial Services as soon as possible. Call the customer service number on your statement or log into your account to see if a temporary payment arrangement is available. Some customers can defer a payment to the end of their loan, though this extends the total time you owe money.

If your account falls 60 or more days behind, Nissan may begin repossession proceedings. This means they have the legal right to take the vehicle back. Bringing your account current before this happens is critical.

Troubleshooting Payment Problems

If your payment was rejected, check that your card or bank account information is correct and that you have sufficient funds. Debit and credit cards can be declined if they have expired or if your bank flagged the transaction as suspicious. Contact your card issuer to confirm the transaction was approved on their end.

If you see a payment on your statement that you did not make, or if a payment you submitted does not appear after five business days, log into your account and check the payment history. If the issue persists, call Nissan Financial Services customer service at the number on your statement. Have your account number and the payment confirmation number ready.

If you cannot access your account because you forgot your password, select "Forgot Password" on the login page. Nissan will send a reset link to your email address. If you no longer have access to the email address on file, you will need to call customer service to verify your identity and regain access.

Paying by Mail or Phone

Online payment is the fastest option, but Nissan also accepts payments by mail and phone. To pay by mail, send a check or money order to the address shown on your payment coupon book. Include the coupon with your payment so Nissan can match it to your account. Mail payments typically take seven to ten business days to post, so send them well before your due date.

To pay by phone, call the customer service number on your statement. A representative will take your payment information over the phone. Phone payments are processed the same day and post within one to three business days. Nissan charges a convenience fee for phone payments, similar to credit card payments made online.

Frequently Asked Questions

Can I pay my Nissan loan through my bank's bill pay system?

Yes, many banks allow you to set up bill pay to Nissan Financial Services. Log into your bank's website, add Nissan as a payee using the address from your statement, and schedule the payment. This method is free and works well, but verify that your bank sends the payment to the correct address and that it posts to your account within a few days.

What is the difference between my statement balance and my current balance online?

Your statement balance is what you owed on the date your statement was generated, usually the first of the month. Your current balance online includes any payments you have made since then and any new interest that has accrued. Always pay based on your current balance shown in your online account to avoid overpaying or underpaying.

Do I have to pay the full amount due, or can I pay just the minimum?

You can pay any amount from the minimum payment up to your full balance. Paying only the minimum keeps your account current, but you will pay more interest over time. Paying more than the minimum reduces the total interest you owe and shortens the length of your loan.

What happens if I pay early or pay extra?

Paying early or paying more than your minimum payment is always allowed and never penalized. The extra amount goes toward reducing your principal balance, which lowers the interest you owe on future payments. Some loan contracts allow you to skip a payment if you have paid ahead, but check your contract or ask Nissan to confirm.

Is it safe to enter my bank account information on the Nissan website?

Nissan Financial Services uses encryption and security measures to protect your information. However, if you are uncomfortable entering your bank details online, you can use a debit card instead, or set up bill pay through your own bank's website. Both methods are find and keep your banking information out of the Nissan portal.