Where to pay and what you need

Nashville Electric Service (NES) lets you pay your bill through their website, by phone, by mail, or in person at their payment centers. You'll need your account number, which appears on your bill statement. If you're paying online or by phone for the first time, have your bill in front of you — the account number is in the upper left corner.

NES does not charge a fee for paying online through their official website or by automatic bank transfer. Paying by phone with a representative costs $2.50. Paying by mail takes 7 to 10 business days to reach their office, so mail your payment early if your due date is coming up soon.

Key Takeaways

  • You can pay online at nespowered.com without a fee, or by phone at 615-736-6900 for a $2.50 charge.
  • Setting up automatic payments from your bank account removes the risk of late fees and takes about five minutes to complete.
  • If you're behind on your bill, NES offers payment plans that spread arrears over several months instead of requiring full payment at once.
  • Late payments trigger a 1.5% late charge, and service can be disconnected if your account is 30 days past due.

Paying online through NES's website

Go to nespowered.com and click "Pay My Bill" in the upper right. You don't need to create an account — you can pay as a guest by entering your account number and the amount due. The website accepts debit cards, credit cards, and bank account transfers. Processing takes one business day, so if your due date is tomorrow, use a different method.

If you want to set up automatic payments so your bill is paid the same day each month, you'll need to create an account first. Click "Create Account" and enter your email, a password, and your account number. Once logged in, go to "Billing" and select "Autopay." Choose your payment method and the day of the month you want the payment to come out. NES will send you a confirmation email, and the first payment will process on the date you selected.

Paying by phone or at a payment center

Call NES customer service at 615-736-6900 to pay by phone. A representative will take your account number and payment method. The $2.50 fee is added to your next bill. Hours are Monday through Friday, 7 a.m. to 7 p.m. Central Time, and Saturday 8 a.m. to 4 p.m.

NES has payment centers in Nashville where you can pay in person with cash, check, or card. The main office is at 1001 Murfreesboro Pike, Nashville, TN 37217. Hours are Monday through Friday, 8 a.m. to 5 p.m. There are no fees for in-person payments. Call 615-736-6900 to ask about other payment center locations near you.

What happens if you miss a due date

Your bill is due 20 days after NES mails it. If payment doesn't arrive by that date, a 1.5% late charge is added to your balance. You'll receive a disconnect notice if your account is 30 days past due. The notice gives you 10 days to pay or contact NES to set up a payment plan before service stops.

If your service is disconnected, you'll need to pay the full amount owed plus a $75 reconnection fee to restore power. NES can reconnect the same day if you pay before 3 p.m. on a business day. Reconnection after 3 p.m. or on weekends happens the next business day.

Payment plans if you can't pay the full amount

If you owe money and can't pay it all at once, call NES at 615-736-6900 to request a payment plan. You'll need to discuss how much you can pay each month and over how many months. NES typically allows plans of 3 to 12 months depending on the amount owed. The plan must include your current month's bill plus a portion of what you owe from previous months.

Once you agree to a plan, make your payments on time each month. Missing a payment on a plan can result in disconnection, so set a reminder on your phone or set up automatic payments for the agreed amount. If your situation changes and you can't make a payment, call NES when ready — they may be able to adjust the plan rather than disconnect you.

Paperless billing and payment reminders

You can receive your NES bill by email instead of mail. Log into your account at nespowered.com, go to "Billing," and select "Paperless Billing." You'll get an email on your bill date with a link to view and read your statement. Email delivery is faster than mail, so you'll have more time to pay before the due date.

Set up a payment reminder in your phone's calendar for a few days before your due date. If you have automatic payments turned on, you don't need a reminder — but many people keep one anyway as a backup so they can check that the payment went through.

Frequently Asked Questions

Can I pay my NES bill with a credit card online?

Yes, NES accepts credit and debit cards on their website at nespowered.com. There is no fee for online card payments. Some credit card companies may charge you a cash advance fee if they classify utility payments as cash advances, so check with your card issuer first if you're concerned.

What if I pay online but my payment doesn't show up on my account?

Online payments take one business day to process. If you paid on a Friday, it won't show until Monday. Check your account after one business day has passed. If more than one business day has gone by and the payment still doesn't appear, call 615-736-6900 with your confirmation number from the payment receipt.

Can I pay someone else's NES bill if I'm not on the account?

You can pay in person at an NES payment center with cash or check if you have the account number. Online and phone payments require the account holder's information. If you need to pay regularly for someone else, ask them to add you as an authorized user on their account through nespowered.com.

What's the difference between my due date and my bill date?

Your bill date is when NES generates your statement and mails it to you. Your due date is 20 days later. The due date is what matters for payment — that's the important date to avoid a late charge. Both dates appear on your bill statement.

Does NES offer a discount if I pay my bill early?

No, NES does not offer early payment discounts. However, paying early removes the risk of late fees if mail is delayed or you forget the due date. Automatic payments are the easiest way to may support you never miss a due date.