MetroPCS does not offer a built-in free bill pay service, but you can avoid fees by paying directly through their website or app

MetroPCS charges a fee if you pay by phone or through a third-party bill pay service. The fastest way to avoid that fee is to log into your MetroPCS account online or use the MetroPCS mobile app and pay from there — both are free. You can also pay in person at a MetroPCS store or through a participating retailer like Walmart or Best Buy, though you may need to bring your account number or phone number.

If you use your bank's bill pay feature to send a check to MetroPCS, that is also free on your end, though it takes longer to reach the company. MetroPCS's mailing address for payments is on your bill and on their website. The key is understanding which payment methods MetroPCS charges for and which ones they do not.

Key Takeaways

  • Paying through the MetroPCS website or app costs nothing and takes effect the same day you submit payment.
  • Paying by phone or through a third-party bill pay service triggers a fee that MetroPCS charges you.
  • In-person payment at a MetroPCS store or authorized retailer is free and when ready.
  • Mailing a check to MetroPCS is free but takes seven to ten business days to post to your account.
  • Setting up autopay through the MetroPCS app can prevent late payments and the fees that come with them.

Paying online or through the MetroPCS app

Log into your MetroPCS account at metropcs.com or open the MetroPCS mobile app on your phone. You will need your phone number and password. Once you are logged in, look for a "Pay Bill" or "Make a Payment" button — the exact wording varies slightly depending on whether you are on the website or app, but it is always on the main account page.

Enter the amount you want to pay. You can pay your full balance, a partial amount, or set up a one-time payment for a future date. MetroPCS accepts debit cards, credit cards, and bank accounts. Payment posts to your account when ready, so your service will not be interrupted if you are paying before a cutoff date. There is no fee for this method.

If you do not have an online account yet, you can create one using your phone number and the last four digits of your Social Security number or the account PIN you set up when you became a customer. If you have forgotten your password, use the "Forgot Password" link on the login page.

Paying in person at a MetroPCS store or retailer

Walk into any MetroPCS store with your phone or your account number. Tell the employee you want to pay your bill. They will look up your account and tell you the balance. You can pay with cash, debit card, or credit card. Payment is when ready and free.

You can also pay at authorized retailers like Walmart, Best Buy, or other locations that display the MetroPCS logo. Not every Walmart or Best Buy location handles MetroPCS payments, so call ahead or check the MetroPCS store locator on their website to confirm. Bring your phone number or account number so the retailer can find your account quickly.

Mailing a check to MetroPCS

If you prefer to pay by mail, write a check to MetroPCS and include your phone number on the check itself. The mailing address is printed on your bill. You can also find it on the MetroPCS website under "Pay Your Bill" or "Contact Us."

Mail takes seven to ten business days to arrive and be processed. During that time, your bill is still due on its regular date. If your payment does not arrive by then, you risk late fees or service suspension. Only use this method if you have time before your due date, or if you are paying an old bill that is already past due.

Why you should avoid paying by phone or through third-party bill pay

MetroPCS charges a convenience fee if you call their customer service line to pay by phone. The fee amount varies but is typically a few dollars. Similarly, if you use your bank's bill pay service to send a payment electronically to MetroPCS, your bank may charge you a fee, or MetroPCS may charge you a fee for receiving an electronic payment this way.

The exception is if your bank offers free bill pay and MetroPCS accepts it without charging you a fee on their end. Before you use your bank's bill pay for MetroPCS, contact MetroPCS customer service or check their website to confirm whether they charge a fee for that payment method. It is not worth paying extra if you can pay for free through their website or app.

Setting up autopay to avoid late fees

MetroPCS offers autopay through their website or app. Once you set it up, your bill is paid automatically on your due date each month using the payment method you choose. You can use a debit card, credit card, or bank account. There is no fee for autopay.

To set up autopay, log into your MetroPCS account, go to "Billing" or "Payment Settings," and look for the autopay option. You can choose to pay your full balance or a set amount each month. You can change or cancel autopay at any time. Autopay prevents late payments, which means you avoid late fees and the risk of service suspension.

What to do if you cannot pay your full bill

If you cannot pay your full balance by the due date, contact MetroPCS customer service before your bill becomes late. Explain your situation and ask whether they can set up a payment plan or extend your due date. MetroPCS does not always offer this, but it is worth asking rather than letting your account fall behind.

If your service is already suspended for non-payment, you can restore it by paying the full past-due amount through the website, app, or in person. Once payment posts, your service should come back on within a few hours. If it does not, contact MetroPCS to confirm the payment went through.

Frequently Asked Questions

Does MetroPCS charge a fee if I pay through their website or app?

No. Paying through the MetroPCS website or mobile app is free. Payment posts when ready, and there are no hidden fees or convenience charges.

Can I set up autopay with a credit card?

Yes. MetroPCS autopay accepts debit cards, credit cards, and bank accounts. You can choose which payment method you want to use and change it anytime through your account settings.

How long does it take for a check payment to show up on my account?

Mail typically takes seven to ten business days to arrive and be processed. Your bill is still due on its regular date, so mail a check early enough that it arrives before your due date. If it arrives late, you may be charged a late fee.

What happens if I pay through my bank's bill pay instead of MetroPCS directly?

Your bank may charge you a fee, or MetroPCS may charge you a fee for receiving an electronic payment. Check with both before you use this method. Paying through the MetroPCS website or app is always free and faster.

Can I pay someone else's MetroPCS bill?

Yes, if you have their account number or phone number. You can pay in person at a MetroPCS store or through their website if you log in with their account information. If you do not have their login details, you can pay in person with cash and provide their phone number or account number.