The fastest way to pay Cricket is through their website or mobile app
Cricket Wireless lets you pay your bill online at cricketwireless.com, through their mobile app, by phone at 1-844-839-9969, or in person at a Cricket store. Most people use the website or app because you can pay in seconds without waiting on hold. You'll need your account number or phone number and a payment method — debit card, credit card, or bank account.
If you're paying by phone, a representative will walk you through the process, which takes about five minutes. In-store payment is useful if you prefer to hand over cash or have questions about your account at the same time. All methods post to your account within one business day, though the payment itself is when ready.
Key Takeaways
- You can pay online at cricketwireless.com, through the Cricket app, by phone, or at a Cricket store location.
- Online and app payments process when ready and are the fastest option if you're paying before the due date.
- Phone payments require you to call 1-844-839-9969 and take about five minutes with a representative.
- Payments post to your account within one business day regardless of the method you choose.
- You can set up automatic payments through your account to avoid paying manually each month.
Paying through the Cricket website or app
Log into your account on cricketwireless.com or open the Cricket app on your phone. Select "Pay Bill" or "Make a Payment" — the exact wording depends on which platform you're using. Enter the amount you want to pay: you can pay your full bill, a partial amount, or more than you owe if you want a credit on your account.
Choose your payment method. Cricket accepts Visa, Mastercard, American Express, Discover, and debit cards. You can also pay from a checking or savings account if you have your routing number and account number ready. Enter the payment details, review the amount one more time, and confirm. You'll get a confirmation number when ready — save this in case you need to reference the payment later.
Paying by phone with a Cricket representative
Call 1-844-839-9969 from any phone. You don't have to call from your Cricket line. A representative will ask for your account number or the phone number on your account, then ask which payment method you'd like to use. They can process debit cards, credit cards, and bank account payments over the phone.
The representative will read back the amount and confirm the payment method before processing it. The call usually takes three to five minutes. You'll receive a confirmation number at the end of the call. This method is useful if you have questions about your bill at the same time, or if you're not comfortable entering payment information online.
Paying in person at a Cricket store
Find your nearest Cricket store at cricketwireless.com/store-locator or by searching "Cricket Wireless near me." Bring your phone number or account number and your payment method. Cricket stores accept cash, debit cards, and credit cards. Some locations may have restrictions on payment methods, so calling ahead can save you a trip.
A store employee will process your payment and give you a receipt. This is the only method where you can pay in cash. In-person payment is also useful if you want to ask questions about your bill or account at the same time, or if you're having trouble with online or phone payment.
Setting up automatic payments so you don't have to pay manually
Log into your Cricket account online or in the app and look for "Autopay," "Auto Pay," or "Automatic Payments" in the settings or billing section. Select the payment method you want to use — debit card, credit card, or bank account. Choose the date you want the payment to come out each month, usually between the 1st and the 28th.
Confirm the setup and you're done. Cricket will charge your chosen payment method on that date each month for your full bill amount. You can change or cancel automatic payments anytime through your account settings. If your bill amount changes month to month, the automatic payment will charge whatever your current bill is on the date you selected.
What to do if your payment doesn't go through
If a payment fails, Cricket will send you a notification by text, email, or both — depending on how you set up your account alerts. Check the reason for the failure: usually it's a declined card, an expired card, or incorrect bank account information. Log back into your account and try again with corrected information, or use a different payment method.
If you're close to your due date and worried about service interruption, call 1-844-839-9969 to pay by phone when ready. A representative can often process a payment faster than waiting for an online transaction to clear. If your service has already been suspended, paying your bill will restore it within a few hours, though some accounts take up to 24 hours.
Understanding your bill due date and late fees
Your due date appears on your bill and in your online account. Cricket typically sends bills around the same time each month, and the due date is usually 21 days after the bill date. If you don't pay by the due date, Cricket charges a late fee — the amount varies but is typically $5 to $10 depending on your plan.
If you're more than a few days late, Cricket may suspend your service. You can still make calls to 911 and to customer service, but data and regular calls won't work until you pay. Paying your bill restores service quickly. If you know you'll be late, calling ahead to explain your situation sometimes results in a waived late fee, though this is not may provide.
Frequently Asked Questions
Can I pay my Cricket bill with a prepaid card?
Yes, if the prepaid card is a Visa, Mastercard, American Express, or Discover. You can use it online, in the app, by phone, or in a store. Make sure the card has enough balance for the payment amount before you try to pay.
What happens if I pay more than my bill amount?
The extra money stays on your account as a credit and applies to next month's bill. You can also request a refund of the overpayment by calling 1-844-839-9969, though processing a refund typically takes 7 to 10 business days.
Can I schedule a payment for a future date?
The online and app payment options don't have a scheduling feature — payments process when ready. If you want to pay on a specific future date, set up automatic payments and choose that date, or call 1-844-839-9969 to ask if a representative can schedule a one-time payment.
Is there a fee for paying my bill online or by phone?
No. Cricket does not charge a fee for any payment method — online, app, phone, or in-store. The only charge is your bill amount itself.
How do I know if my payment went through?
You'll get a confirmation number when ready after paying online or in the app. By phone, the representative gives you a confirmation number before you hang up. Check your account online or in the app within a few hours — the payment should show in your transaction history.