Where to pay Consolidated Edison and what you need

Consolidated Edison (Con Edison or ConEd) serves electricity, natural gas, and steam customers in New York City and Westchester County. You can pay your bill through their website, by phone, by mail, or in person at a payment center. The method you choose depends on when your payment is due and how quickly you want it processed.

Before you pay, have your bill in front of you. You will need your account number, which appears in the upper right corner of your paper bill or in your online account. If you are paying by mail, you will also need the payment address printed on your bill — it changes based on which payment method you use, so using the address on your bill ensures it reaches the right place.

Key Takeaways

  • Con Edison's website and phone line process payments the same day if you pay before 5 p.m. Eastern time on a business day, but mail payments take 7 to 10 business days to reach their office.
  • You can pay online without creating an account by using the one-time payment option, or set up an account to see your bill history and schedule recurring payments.
  • Automatic payments from your bank account typically cost nothing, while credit card payments through Con Edison's website incur a fee of roughly 2 percent.
  • If your payment is due within three business days, use the website or phone line rather than mail to avoid a late fee.

Paying online through Con Edison's website

Go to conedison.com and select "Pay My Bill" from the homepage. You have two options: pay as a guest without logging in, or create an account. The guest option is faster if you are paying once, but creating an account lets you see your bill history, set up automatic payments, and schedule future payments.

For a one-time guest payment, enter your account number and ZIP code. Con Edison will pull up your current balance. You can then choose your payment method: bank account (no fee), debit card (no fee), or credit card (a fee applies, usually around 2 percent of the payment amount). Enter your payment information and confirm. The payment posts the same business day if you submit it before 5 p.m. Eastern time.

If you create an account, you will need your account number and the ZIP code associated with your service address. Once logged in, you can view your current bill, past bills, and your payment history. To set up automatic monthly payments, go to "Billing & Payment" and select "Autopay." Con Edison will deduct the payment from your chosen bank account on your due date each month. You can change or cancel autopay anytime through your account settings.

Paying by phone

Call Con Edison's automated payment line at 1-800-752-6633. Have your account number and payment method ready. The system will confirm your account, read your balance, and ask how much you want to pay. You can pay with a bank account or debit card; credit card payments are not available by phone.

Payments made before 5 p.m. Eastern time on a business day post the same day. If you call after hours or on a weekend, your payment will post on the next business day. Keep your confirmation number for your records.

Paying by mail

Write a check or money order payable to Consolidated Edison. Do not send cash. Include your account number on the check. Use the payment envelope that came with your bill, or write the payment address shown on your bill. Mail your payment at least 10 business days before your due date to account for postal delivery time.

Con Edison's mail processing typically takes 7 to 10 business days after they receive your payment. If your due date is approaching and you have not yet mailed your payment, use the website or phone line instead. Mailing a payment that arrives after your due date may result in a late fee, even if you mailed it on time.

Paying in person at a Con Edison payment center

Con Edison operates payment centers in Manhattan, the Bronx, and Westchester County. You can pay with cash, check, money order, or debit card. Credit cards are not accepted at payment centers. Bring your bill or account number and a valid photo ID.

Payment center hours vary by location. Visit conedison.com and search "payment centers" to find the nearest office and its hours. Payments made in person before closing time post the same business day. This option is useful if you prefer to pay with cash or need your payment to post when ready.

What happens after you pay

Once Con Edison receives your payment, they will send you a confirmation. If you paid online or by phone, you receive a confirmation number when ready. If you paid by mail or in person, you will see the payment reflected in your online account within one to three business days.

Your next bill will show the payment applied to your account. If you set up autopay, Con Edison will automatically charge your bank account on your due date each month. You can view your payment history anytime by logging into your account on conedison.com.

Frequently Asked Questions

What if I pay after my due date?

Con Edison charges a late fee if your payment arrives after the due date shown on your bill. The fee is typically a percentage of your balance. If you are going to be late, contact Con Edison at 1-800-752-6633 to discuss your options. They may be able to extend your due date or discuss a payment plan if you are having trouble paying your bill.

Can I set up autopay and still change the amount each month?

If you set up autopay, Con Edison will charge the full amount due each month automatically. You cannot set autopay to charge a different amount each month. If you want to pay a different amount, you can turn off autopay and make manual payments instead, or contact Con Edison to adjust your autopay settings.

Is there a fee for paying with my bank account?

No. Paying directly from your bank account through Con Edison's website, phone line, or autopay has no fee. Credit card payments incur a fee of roughly 2 percent, which Con Edison adds to your payment amount. Debit card payments have no fee.

How long does it take for a mailed payment to show up in my account?

Mail typically takes 7 to 10 business days to reach Con Edison's office, and processing takes an additional one to three business days. Plan for 10 to 14 business days total. If your due date is sooner, use the website, phone, or a payment center instead.

What if I overpay my bill?

If you pay more than you owe, Con Edison will credit the extra amount to your next bill. You can also request a refund by contacting them at 1-800-752-6633. Refunds typically take two to four weeks to process.