The fastest way to pay Con Edison is through their website or mobile app, where you can set up a one-time payment or automatic monthly payments
Con Edison serves electricity and natural gas customers in New York City and Westchester County. You can pay your bill the same day you receive it, or set it to pay automatically on a date you choose each month. The company does not charge a fee for online payments made through their official channels, and you do not need to create an account to make a single payment — though having one makes tracking easier.
If you prefer not to use the internet, you can mail a check, pay by phone, or visit a payment location in person. Each method takes different amounts of time and has different important date, so the right choice depends on when your bill is due and how you prefer to handle money.
Key Takeaways
- Con Edison's website and mobile app let you pay when ready with no fee, and you can see your payment go through right away.
- Automatic payments remove the need to remember each month, but you can cancel or change the date anytime through your account.
- Mailed checks take 7 to 10 business days to reach Con Edison, so mail payments at least two weeks before your due date to avoid a late fee.
- Phone payments and in-person payments at authorized locations process the same day, but phone payments may include a small fee depending on your payment method.
- If you are behind on your bill, Con Edison offers payment plans that let you spread the amount owed across several months.
Paying online through Con Edison's website or app
Go to conedison.com and select "Pay My Bill" at the top of the page. You can pay without logging in by entering your account number (found on your bill) and the amount due. Con Edison will ask for your payment method — debit card, credit card, or bank account — and the date you want the payment to go through. The payment processes when ready, and you will receive a confirmation number you can save or print.
If you create a Con Edison online account, you can see your bill history, set up automatic monthly payments, and receive email reminders before your due date. To create an account, you will need your account number and the zip code on file. Once logged in, you can schedule payments weeks in advance or change an automatic payment date up until the day before it is set to process.
The Con Edison mobile app (available on iOS and Android) has the same payment options as the website. Many people find it faster to open the app and pay in a few taps than to log into a computer, especially if you already have the app installed.
Setting up automatic monthly payments
Automatic payments mean your bill gets paid on the same day each month without you having to remember. Log into your Con Edison account, go to "Billing & Payment," and select "Automatic Payment." Choose the date you want the payment to come out — most people pick a few days after they get paid, or right after their paycheck hits their bank account.
You can change or cancel an automatic payment anytime through your account. If you want to stop automatic payments, do it at least one business day before the scheduled payment date. If you cancel and forget to pay manually, you will still owe the bill and may face a late fee, so set a reminder on your phone if you are switching away from automatic payments.
Automatic payments work with debit cards, credit cards, or bank accounts. If you use a bank account, the payment comes directly from your checking or savings account, which is usually faster and more reliable than a card payment.
Paying by mail
Write a check or money order for the amount shown on your bill. Include your account number on the check (write it in the memo line). Mail it to the address printed on your bill — Con Edison has different mailing addresses depending on whether you are paying for electricity, gas, or both, so use the exact address on your statement.
Mail your payment at least 10 to 14 days before your due date. Con Edison's mail processing takes 7 to 10 business days, so a check mailed on a Monday might not be recorded until the following Monday or Tuesday. If you mail it closer to the due date and it arrives late, you will be charged a late fee even though you mailed it on time.
Keep a copy of your check or the front of your bill for your records. If you need proof that you paid, you can log into your account online and see when the payment was recorded, or call Con Edison customer service at 1-800-752-6633.
Paying by phone or at a payment location
Call Con Edison at 1-800-752-6633 to pay by phone. Have your account number and payment method ready. Phone payments process the same day, but Con Edison may charge a fee if you pay with a credit card (debit cards and bank accounts typically have no fee). Ask about the fee before you complete the payment.
You can also pay in person at authorized payment locations throughout New York City and Westchester. These include some grocery stores, pharmacies, and check-cashing businesses. Con Edison's website has a locator tool where you can enter your zip code and find nearby payment locations. In-person payments process the same day, and most locations do not charge a fee.
What to do if you are behind on your bill
If you have missed payments or owe more than one month's bill, Con Edison offers payment plans that let you pay the total amount over time instead of all at once. Call 1-800-752-6633 and ask about a payment arrangement. You will need to discuss how much you can pay each month and when those payments should be due.
Con Edison may also offer bill information programs if you are struggling to pay. The company has programs for low-income customers, seniors, and people with disabilities. You can ask about these programs when you call, or visit conedison.com and search for "information programs" to see what you might be able to use.
Understanding late fees and when your payment is due
Your due date is printed on your bill, usually 20 to 25 days after the bill is issued. If your payment is not recorded by that date, Con Edison charges a late fee — the amount varies but is typically a percentage of your bill or a flat fee. The late fee is added to your next bill.
The due date is when Con Edison needs to receive or record your payment, not when you send it. This is why mailing a check close to the due date is risky — the mail takes time. If you are paying by mail, aim to mail it at least two weeks early. If you are paying online or by phone, you can wait until the day before the due date and still be on time.
If you think a late fee was applied by mistake, or if you paid on time but it was recorded late due to a processing error, call Con Edison and explain what happened. They may remove the fee if you have a good payment history.
Frequently Asked Questions
Does Con Edison charge a fee to pay online?
No, Con Edison does not charge a fee for payments made through their website or mobile app. If you pay by phone with a credit card, there may be a small fee, but debit cards and bank accounts usually have no fee. Always ask about the fee before completing a phone payment.
Can I pay someone else's Con Edison bill?
Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder. Go to conedison.com, select "Pay My Bill," and enter the account number of the person whose bill you are paying. You can pay as a guest without logging in.
What happens if I pay more than I owe?
The extra amount becomes a credit on your account and will be applied to your next bill. If you want a refund instead of a credit, call Con Edison at 1-800-752-6633 and ask them to process a refund. Refunds typically take 7 to 10 business days.
How do I know if my payment went through?
If you paid online or by app, you will see a confirmation number right away. If you paid by phone or mail, log into your Con Edison account a few days later and check your payment history. You can also call 1-800-752-6633 and give them your account number to confirm the payment was recorded.
Can I set up automatic payments if I do not have a bank account?
Yes, you can use a debit card or credit card for automatic payments. You can also pay in person at an authorized payment location each month, though this requires you to remember to go in person. Some payment locations may accept cash, so ask when you visit.