Where to pay your OUC bill

OUC (Orlando Utilities Commission) gives you three main ways to pay your electric bill: online through their website, by phone, or in person at their office. The online method is fastest and available 24 hours a day. You can pay by bank account, debit card, or credit card without leaving home.

If you prefer to speak with someone, OUC's phone line accepts payments during business hours. Paying in person at their office on Hughey Avenue in downtown Orlando is also an option, though it requires a trip and takes longer than online or phone payment.

All three methods process your payment the same day you submit it, so you won't see a delay between when you pay and when OUC records the transaction. Your bill will show the payment within one to two business days.

Key Takeaways

  • OUC's website at ouc.org lets you pay your bill 24/7 using a bank account, debit card, or credit card without creating an account.
  • You can call OUC's automated payment line at 407-423-9018 to pay by phone during business hours with a debit or credit card.
  • Payments process the same day and appear on your account within one to two business days.
  • If you set up automatic payments through your bank or OUC's system, you can have your bill paid on the same date every month.

Paying online through OUC's website

Go to ouc.org and look for the "Pay My Bill" button, usually on the homepage. You do not need to log in or create an account to make a one-time payment. Click the button and enter your account number (found on your bill), the amount you want to pay, and your payment method.

OUC accepts Visa, Mastercard, American Express, and Discover cards, as well as direct bank transfers from a checking or savings account. If you use a card, OUC charges a convenience fee of about 2.5 percent of the payment amount. Bank transfers have no fee. The payment goes through when ready, and you'll receive a confirmation number on screen.

Save or print your confirmation number. OUC's system will email you a receipt if you provide your email address during payment, but the confirmation number is your proof of payment if there's ever a question.

Paying by phone

Call OUC's automated payment line at 407-423-9018. The system will ask for your account number and the amount you want to pay. You'll need a debit or credit card ready. The same convenience fee applies to card payments — about 2.5 percent — but there is no fee if you pay from a bank account.

The automated system processes your payment when ready and gives you a confirmation number before you hang up. Write down that number. If you prefer to speak with a representative instead of using the automated system, you can call OUC's customer service line during business hours (usually 7 a.m. to 6 p.m. weekdays) and ask to make a payment over the phone.

Setting up automatic payments

If you want your bill paid the same day every month without having to remember, OUC offers automatic payment through their website. Log into your OUC account (or create one), go to the billing section, and select "Autopay" or "Automatic Payment." You'll choose a day of the month and authorize OUC to withdraw the full bill amount from your bank account or charge your card.

Bank account payments have no fee. Card payments still carry the convenience fee. You can change or cancel automatic payments anytime through your account, and OUC will send you a reminder email before each payment is withdrawn. This method is useful if you want to avoid late fees — the payment goes out automatically even if you forget.

Paying in person at OUC's office

OUC's main office is located at 100 South Hughey Avenue in downtown Orlando. You can walk in during business hours (usually 7 a.m. to 6 p.m. weekdays) and pay your bill at the customer service desk. Bring your account number and a payment method — cash, check, debit card, or credit card.

In-person payments are processed when ready, and you'll receive a receipt on the spot. This method takes the longest because you have to travel to the office and wait in line, but it's useful if you prefer handling money in person or if you don't have internet access at home.

What happens if you miss a payment important date

OUC bills are typically due 20 days after the bill date. If you don't pay by the due date, OUC charges a late fee (usually around 1.5 percent of the bill) and may add it to your next bill. After 30 days past due, OUC may disconnect your service without further notice.

If you're having trouble paying your bill, contact OUC's customer service before your due date. They can discuss payment plans, budget billing options, or hardship programs that may be available. Paying late is always more expensive than paying on time, so reaching out early is better than waiting until disconnection is threatened.

Frequently Asked Questions

Is there a fee to pay my OUC bill online?

Only if you use a credit or debit card — OUC charges about 2.5 percent of the payment amount as a convenience fee. Paying from a bank account through their website or phone line has no fee.

Can I pay someone else's OUC bill?

Yes, if you have their account number. You don't need to be the account holder to make a one-time payment online or by phone. However, you cannot set up automatic payments for someone else's account without their authorization.

What if I pay my bill but it still shows as late?

OUC's system may take one to two business days to update your account after payment. If your bill still shows late after two business days, call OUC's customer service with your confirmation number and they can verify the payment was received.

Can I pay my OUC bill through my bank's bill pay system?

Yes. Most banks allow you to set up OUC as a payee in their bill pay system. Your bank will mail a check to OUC, so allow extra time for delivery. This method has no convenience fee, but it's slower than paying directly through OUC's website.

What if my account number is different from my service address?

Use your account number, not your address, when you pay. Your account number is the unique identifier OUC uses to track your bill. It's printed on every bill you receive.