Where to pay and what methods New Mexico Gas Company accepts

New Mexico Gas Company (also called NM Gas Company or NMGC) lets you pay by phone, online, mail, or in person at authorized payment locations. The fastest route is their website or phone line, both of which process payments the same day if you submit before their cutoff time — usually 5 p.m. Mountain Time on business days. Mailed checks take 7 to 10 business days to reach their lockbox and post to your account.

Online payment through their website does not charge a fee if you pay from a bank account. Paying by debit or credit card online incurs a fee set by their payment processor, typically 2 to 3 percent of your bill amount. Phone payments follow the same fee structure: free from a bank account, charged if you use a card.

In-person payment at authorized locations — usually grocery stores, pharmacies, or utility payment centers — may carry a small fee depending on the location. Call 1-888-694-6462 to find authorized payment sites near you or confirm whether a specific location charges a fee.

Key Takeaways

  • Online and phone payments from a bank account are free and post the same business day if submitted before 5 p.m. Mountain Time.
  • Credit or debit card payments online or by phone incur a fee of roughly 2 to 3 percent, charged by the payment processor, not by NM Gas Company.
  • Mailed checks are free but take 7 to 10 business days to post, so send them early if your due date is approaching.
  • Authorized in-person payment locations vary by area; call their customer service line to find one near you and ask whether that location charges a fee.

Setting up automatic payments to avoid late fees

NM Gas Company offers automatic bank account withdrawal, which deducts your bill amount on a date you choose each month. You set this up through their website or by calling 1-888-694-6462. There is no fee for automatic payments, and they are processed on the date you select — usually your due date or a few days before.

Automatic payments reduce the risk of missing a due date, which matters because late fees begin accruing after your bill is due. If you set the withdrawal for the due date itself, the payment posts the same day and no late fee applies. If you want to change the amount or date, you can do so through your online account or by calling customer service at least one business day before the scheduled withdrawal.

You can pause or cancel automatic payments anytime through your account or by phone. If you cancel, you will need to pay manually going forward — by phone, online, mail, or in person.

What to do if your payment does not post or you miss a due date

If you paid online or by phone and your account still shows the balance as unpaid after two business days, contact NM Gas Company at 1-888-694-6462 with your confirmation number. Confirmation numbers are provided when ready after you submit an online payment or complete a phone transaction. Have your account number and the amount you paid ready when you call.

If you mailed a check and it has been more than 10 business days since you sent it, call to confirm receipt. Checks can be lost in the mail, and NM Gas Company needs to know so they can investigate and credit your account if the check was never received.

If your payment is late, a late fee will appear on your next bill. NM Gas Company may also charge a reconnection fee if your service is shut off for non-payment. Contact them when ready if you receive a shutoff notice — they may offer a payment plan or other options to avoid disconnection. Shutoff typically occurs 30 to 45 days after a bill becomes past due, but the exact timeline depends on your account history and local regulations.

Understanding your bill due date and payment important date

Your bill due date appears on your gas bill statement, usually 15 to 20 days after the bill is issued. Payment must be received by 5 p.m. Mountain Time on the due date to avoid a late fee. "Received" means the payment has posted to your account, not that you submitted it — so a check mailed on the due date will not arrive in time.

If your due date falls on a weekend or holiday, NM Gas Company typically extends the important date to the next business day. However, do not rely on this — pay by the due date shown on your bill to be safe. If you are unsure whether a particular date is a holiday, call customer service.

Your bill is issued monthly based on your meter reading cycle, which varies by location. Most customers receive bills on the same date each month, but the exact date depends on when your meter is read. You can view your bill and due date anytime through your online account.

Online account access and payment history

Create an online account at the NM Gas Company website to view your bill, make payments, set up automatic withdrawal, and see your payment history. You will need your account number, which appears on your bill or in any correspondence from the company. Registration is free and takes a few minutes.

Once logged in, you can see all past bills and payments, which is useful if you need to verify that a payment posted or if you are disputing a charge. Your payment history shows the date each payment was received, the amount, and the method used (online, phone, automatic, mail, or in person). If a payment does not appear within two business days of submission, your payment history will show the discrepancy.

If you forget your password, use the "Forgot Password" link on the login page. NM Gas Company will send a reset link to the email address on file. If you no longer have access to that email, call customer service to update your contact information and reset your password by phone.

information programs if you cannot pay your full bill

New Mexico has several programs that may help with gas bills if you are facing hardship. The Low Income Home Energy information Program (LIHEAP) is run by the New Mexico Human Services Department and provides one-time bill payment information to households below certain income thresholds. may be able to access and benefit amounts vary by household size and income.

Local community action agencies also administer emergency utility information in some areas. You can find your local agency through the Community Action Partnership website or by calling 211 (a free referral line). These programs typically require proof of income, a recent utility bill, and proof of residency.

NM Gas Company itself may offer payment plans if you are behind on your bill. Call 1-888-694-6462 and ask about a deferred payment arrangement. Payment plans allow you to spread an overdue balance across several months, though you will still owe the full amount plus any late fees already assessed.

Frequently Asked Questions

Can I pay my NM Gas Company bill with a credit card without a fee?

No. Credit card payments incur a fee of approximately 2 to 3 percent, charged by the payment processor. Paying from a bank account — either online, by phone, or through automatic withdrawal — is free. If you want to use a credit card for rewards, calculate whether the rewards offset the fee.

What happens if I pay after my due date?

A late fee will be added to your next bill. If you continue to miss payments, NM Gas Company may shut off your service 30 to 45 days after the bill becomes past due. Contact them as soon as you realize you will be late — they may offer a payment plan to avoid disconnection.

How long does it take for an online payment to show up on my account?

Online payments from a bank account post the same business day if submitted before 5 p.m. Mountain Time. Credit or debit card payments may take one additional business day. Check your payment history in your online account to confirm the payment has posted.

Can I change my automatic payment date if I get paid on a different day?

Yes. Log into your online account and edit the withdrawal date, or call 1-888-694-6462 to change it by phone. Changes take effect on your next scheduled payment, so make the change at least one business day before the current withdrawal date if you want to avoid a payment on the old date.

What do I do if I lose my bill and do not know my account number?

Call 1-888-694-6462 with your name, address, and phone number. Customer service can look up your account and provide your account number. You can also create an online account and retrieve your account number from there if you have access to the email address on file.