How to pay your New Jersey Natural Gas bill
New Jersey Natural Gas (NJNG) lets you pay your bill through their website, by phone, by mail, or in person at a payment center. The fastest route is online through your NJNG account — you can pay when ready and see confirmation right away. If you prefer not to use the website, you can call their payment line, mail a check, or set up automatic payments so the bill comes out of your bank account each month without you having to do anything.
Before you pay, have your bill handy. You'll need your account number, which appears on the front of your bill. If you're paying by check or money order, you'll also need to know where to send it. If you're setting up automatic payments, you'll need your bank account and routing number.
Key Takeaways
- You can pay online through your NJNG account, by phone at 1-800-221-0051, by mail, or at an authorized payment center.
- Online payment usually posts to your account within one business day, while mailed checks take seven to ten business days to arrive and process.
- Automatic payments (called Budget Billing or automatic bank draft) remove the need to remember to pay each month and may lower your bill slightly.
- If you're having trouble paying, NJNG has hardship programs and can work with you on a payment plan before your service is shut off.
Paying online through your NJNG account
Go to njng.com and sign into your account using your username and password. If you don't have an account yet, you can create one on the same page by entering your account number and zip code. Once you're logged in, look for "Pay My Bill" or "Make a Payment" — the exact wording depends on which version of the website you see, but it's always near the top of your account dashboard.
Enter the amount you want to pay. You can pay the full bill amount, a partial payment, or any amount above your minimum. Then choose your payment method: debit card, credit card, or bank account. Credit cards usually charge a fee (around 2.5 percent), while debit cards and bank accounts do not. Review the details, confirm the payment date, and submit. You'll get a confirmation number on screen and by email.
The payment usually posts within one business day. If you need to pay today and your bill is due today, call 1-800-221-0051 instead — the phone line can sometimes process same-day payments, though this depends on the time you call.
Paying by phone
Call NJNG's payment line at 1-800-221-0051. Have your bill and a debit card or bank account number ready. The automated system will walk you through entering your account number, the amount you want to pay, and your payment method. You don't need to speak to a person unless you choose to, though representatives are available if you have questions.
Payments made by phone post within one business day, the same as online payments. You'll receive a confirmation number during the call — write it down or take a screenshot. If the system disconnects or you don't get a confirmation number, call back and check your account to make sure the payment went through before trying again.
Paying by mail
Write a check or money order for the amount due. Do not send cash. On the front of the check, write your NJNG account number in the memo line so the payment gets matched to your account correctly.
Mail your payment to the address shown on your bill — this address changes depending on which payment processing center handles your account, so always use the address printed on your current bill rather than an old one. Include your account number on the check itself. Mail typically takes five to seven business days to arrive, and NJNG takes another two to three business days to process it once received, so plan for a total of seven to ten business days from the time you mail it.
If your bill is due in fewer than ten days, do not rely on mail. Use online payment or call instead.
Setting up automatic payments
Automatic payments mean NJNG withdraws the amount due from your bank account on a set day each month. You set this up once, and it continues until you cancel it. Log into your NJNG account online, go to "Billing & Payments," and select "Automatic Bank Draft" or "AutoPay." Enter your bank account number and routing number, choose the day of the month you want the payment to come out, and confirm.
Automatic payments from a bank account have no fee and usually post the same day they're withdrawn. Some customers on NJNG's Budget Billing program receive a small discount when they use automatic payments, though this varies. You can change or cancel automatic payments anytime through your online account — you don't need to call.
If you're worried about overdrafts, set the payment to come out a few days after you normally get paid. You can also log in anytime to see when the next payment is scheduled and change the amount if your bill is higher or lower than usual.
What to do if you can't pay your full bill
Call NJNG at 1-800-221-0051 and tell them you're having trouble paying. They can set up a payment plan that spreads your bill over several months instead of requiring full payment by the due date. Payment plans are usually available even if your bill is already past due, and setting one up stops NJNG from shutting off your service while you're working on it.
NJNG also has hardship programs for customers with low income or those facing temporary financial difficulty. These programs may lower your bill or cover part of it. Ask about the Universal Service Program (USP) when you call — may be able to access depends on your household income and size, and the program is run through NJNG directly.
If you receive Supplemental Security Income (SSI), Temporary information for Needy Families (TANF), or other state benefits, you may also be may be able to access for additional help through New Jersey's energy information programs. Call 2-1-1 (or 211 from any phone) to find out what's available in your area.
Payment centers and in-person payment
NJNG has authorized payment centers in some areas where you can pay in person with cash, check, or debit card. These are usually located at local utility offices or partner businesses. To find one near you, call 1-800-221-0051 and ask for the nearest payment center, or check the NJNG website for a location finder.
In-person payments are processed when ready, so your account is updated the same day. This is useful if you prefer to pay with cash or if you want to make sure your payment is received before a important date. However, payment centers have limited hours and may not be convenient depending on where you live.
Frequently Asked Questions
How do I know if my payment went through?
Log into your NJNG account online and check your payment history. You should see the payment listed with the date it posted. You can also call 1-800-221-0051 and give your account number — a representative can confirm whether the payment was received. Online and phone payments usually post within one business day.
What if I pay late?
NJNG charges a late fee if your payment arrives after the due date shown on your bill. The fee is typically around 1.5 percent of the amount due. If you're going to be late, call ahead and ask about a payment plan or extension — they may waive the late fee if you're working with them on a solution.
Can I pay someone else's NJNG bill?
Yes, but you'll need their account number. You can pay online, by phone, or by mail using their account number instead of your own. The payment will be applied to their account. If you're paying by mail, include their account number on the check so it gets matched correctly.
Is there a fee for paying online with a credit card?
Yes, NJNG charges a convenience fee of around 2.5 percent when you pay with a credit card. Debit cards and bank accounts have no fee. If you want to avoid the fee, use your debit card, set up automatic bank draft, or pay by phone with your bank account number.
What happens if I miss a payment?
NJNG will send you a notice that your bill is past due. If you don't pay within a certain number of days (usually around 30), they may shut off your service. Before that happens, call them to set up a payment plan or discuss hardship options. Once service is shut off, you'll have to pay the full amount owed plus a reconnection fee to get it turned back on.