NJNG Bill Pay lets you pay your natural gas bill online through New Jersey Resources' website or mobile app

NJNG is New Jersey Resources' natural gas utility, serving most of central and northern New Jersey. Their bill pay system lets you make one-time payments or set up recurring automatic payments directly from your bank account or debit card. You can pay through their website at njng.com, their mobile app, or by phone at 1-800-221-0051.

The system is free to use. There are no fees for paying by bank transfer (ACH), though paying by debit or credit card carries a processing fee that NJNG discloses before you confirm the payment. You do not need to create an account to make a one-time payment, but setting up an account makes it easier to track payment history and set up automatic payments.

Key Takeaways

  • NJNG Bill Pay is free when you pay from a bank account, but debit and credit card payments include a processing fee shown before you pay.
  • You can pay online at njng.com, through their mobile app, or by calling 1-800-221-0051 without creating an account.
  • Automatic payments take 1 to 3 business days to process, so set them up at least that long before your due date.
  • You can view your payment history and set up automatic payments by creating a free online account with your account number and service address.

How to Make a One-Time Payment

To pay your bill once without setting up an account, go to njng.com and select "Pay My Bill" from the homepage. You will need your NJNG account number (found on your bill) and the amount you want to pay. Enter your bank account information or debit card details, choose your payment date, and confirm.

Bank transfers typically post within 1 to 3 business days. If you need the payment to reach NJNG by a specific date, submit it at least 3 business days early. Debit and credit card payments process faster but include a fee — NJNG shows you the exact fee before you confirm, so you can decide whether to use that method or switch to a bank transfer.

Setting Up Automatic Payments

To set up recurring automatic payments, you need to create a free online account at njng.com. Click "Create Account," enter your account number and service address, and set a password. Once logged in, go to "Billing & Payments" and select "Automatic Payments."

You can choose to pay your full bill amount each month or a fixed amount you set yourself. Payments are drawn on the date you choose, typically 1 to 3 business days before your due date. You can change or cancel automatic payments anytime through your account, and NJNG will send you a confirmation email each time a payment is processed.

Payment Methods and Fees

NJNG accepts payments from checking or savings accounts (ACH transfers) at no charge. They also accept debit cards and credit cards, but these carry a processing fee that varies depending on the card type and payment amount. The fee is calculated as a percentage of your payment and is shown on the confirmation screen before you submit the payment.

If you prefer not to pay online, you can mail a check to the address on your bill, pay by phone at 1-800-221-0051 (fees may explore for phone payments), or pay in person at an NJNG office or authorized payment location. Check the NJNG website for current office locations and hours.

What Happens If You Miss a Payment

If your payment does not arrive by the due date shown on your bill, NJNG will charge a late fee. The amount varies but is typically a percentage of your bill. You can still make a payment after the due date to avoid service disconnection, though a late fee will be added to your account.

If you are having trouble paying your bill, contact NJNG directly at 1-800-221-0051 to discuss payment plans or hardship programs. They may be able to work out a schedule that fits your situation. Do not ignore the bill — contacting them early gives you more options than waiting until disconnection is threatened.

Troubleshooting Common Issues

If your payment does not show up in your account after 3 business days, log into your account and check the payment status. NJNG's system shows whether a payment is pending, processed, or failed. If it failed, you will see the reason — usually an incorrect account number or bank information.

If you see a duplicate charge or a payment was taken twice, contact NJNG's customer service at 1-800-221-0051 with your confirmation numbers. They can investigate and issue a credit if the duplicate was their error. Keep your confirmation emails as proof of what you paid and when.

Frequently Asked Questions

Can I pay my NJNG bill without creating an account?

Yes. Go to njng.com, click "Pay My Bill," and enter your account number and payment amount. You do not need to log in. However, creating a free account lets you see your payment history and set up automatic payments, which most people find convenient.

How long does it take for my payment to show up?

Bank account payments (ACH) typically post within 1 to 3 business days. Debit and credit card payments may process faster, sometimes the same day, but they include a fee. Always submit payments at least 3 business days before your due date to be safe.

What if I want to cancel automatic payments?

Log into your NJNG account, go to "Billing & Payments," and select "Automatic Payments." You can pause or cancel anytime. NJNG will send you a confirmation email. If you cancel close to your payment date, make sure to pay manually so you do not miss the due date.

Are there fees for paying by bank account?

No. Paying from a checking or savings account through NJNG Bill Pay is free. Debit and credit card payments include a processing fee that NJNG shows you before you confirm the payment. You can choose to pay by bank account instead if you want to avoid the fee.

What should I do if my payment failed?

Check your account on njng.com to see why it failed — usually incorrect account or bank information. Correct the information and try again, or call 1-800-221-0051 for help. Make sure to pay before your due date to avoid late fees.