National Grid Revere's Online Payment Options
National Grid Revere offers two main ways to pay your bill online: through their official website at nationalgridus.com or through their mobile app. Both routes let you pay when ready without calling or visiting in person, and you can set up one-time payments or recurring automatic payments.
The website and app are the fastest options if you have your bill handy and want to pay right away. You'll need your account number (found on your bill) and a bank account or debit card to complete the transaction. Payments typically post within one to two business days, though the exact timing depends on when you submit and your bank's processing schedule.
Key Takeaways
- You can pay online through nationalgridus.com or the National Grid mobile app using your account number and a bank account or debit card.
- One-time payments post within one to two business days, so plan ahead if your bill is due soon.
- Setting up automatic recurring payments means you won't miss a due date, though you can change or cancel the arrangement anytime.
- If you don't have online access, you can still pay by phone at the customer service number on your bill or by mail.
Paying Through the National Grid Website
Start by going to nationalgridus.com and looking for the "Pay My Bill" or "Billing" section. You'll be asked to log in to your account or create one if you don't have it yet. If you're creating an account for the first time, you'll need your account number, which appears at the top of your paper bill or in any email from National Grid.
Once logged in, select your account and choose "Make a Payment." You can enter the amount you want to pay (the full balance, a partial amount, or a different sum). Then select your payment method—bank account (which usually has no fee) or debit card (which may carry a small fee, typically a few dollars). Review the details, confirm the payment date, and submit.
The website will show you a confirmation number when ready. Save or print this for your records. The payment will leave your bank account or card within one to two business days, depending on your financial institution's processing time.
Using the National Grid Mobile App
The National Grid mobile app is available on both iOS and Android devices. read it, log in with the same account credentials you use on the website, and tap the payment or billing section. The steps are nearly identical to the website: select your account, enter the payment amount, choose your payment method, and confirm.
The app also lets you view your bill, check your account balance, and see your payment history all in one place. If you set up automatic payments through the app, you can manage or cancel them directly without calling customer service.
Setting Up Automatic Recurring Payments
If you want to avoid thinking about your bill each month, both the website and app let you set up automatic payments. You choose the amount (usually your full bill or a fixed dollar amount), the payment date each month, and your payment method. National Grid will then deduct that amount automatically on the date you select.
Automatic payments are especially useful if you're on a budget plan or if your bill is roughly the same each month. You can change the payment amount, pause the arrangement, or cancel it entirely at any time through your online account. If your bill varies significantly (for example, during heating season), you might prefer to review each bill before paying rather than setting a fixed automatic amount.
Payment Methods and Fees
National Grid accepts bank account transfers (also called ACH or direct debit) and debit cards for online payments. Paying from your bank account typically has no fee and is the most economical choice. Debit card payments usually include a processing fee of $2 to $5, depending on the payment processor National Grid uses at the time you pay.
Credit cards are generally not accepted for online bill payments through National Grid's website or app, though this can vary. If you want to use a credit card, call the customer service number on your bill to ask about phone payment options or third-party payment services.
What to Do If Your Payment Doesn't Go Through
Occasionally a payment fails—usually because of insufficient funds, an expired card, or a bank account that's been closed. If this happens, National Grid will typically send you a notice by email or mail. Check your account online to see the payment status, and try submitting the payment again with corrected information.
If you're having repeated trouble with online payments, call the customer service number on your bill. A representative can help troubleshoot the issue, take a payment over the phone, or discuss alternative payment methods. Don't ignore a failed payment notice, because your bill will still be due and late fees may explore if it remains unpaid.
Other Ways to Pay If You Can't Pay Online
If you don't have internet access or prefer not to pay online, National Grid offers other options. You can call the customer service number on your bill to pay by phone using a bank account or debit card. You can also mail a check or money order to the address shown on your bill—allow at least 10 business days for mail delivery and processing.
Some customers also pay in person at authorized payment locations in their area, though these vary by region. Check nationalgridus.com or call customer service to find payment locations near you.
Frequently Asked Questions
How long does it take for an online payment to show up on my account?
Most online payments post within one to two business days. Weekends and holidays can extend this timeline. Your bank may also show the payment as pending before it fully clears. If you're paying close to your due date, call customer service to confirm the payment will arrive in time to avoid a late fee.
Can I pay my bill before I receive it in the mail?
Yes. If you're enrolled in paperless billing or have set up your online account, you can usually see your bill a few days before the paper copy arrives. Log in to your account on nationalgridus.com to check your current balance and pay whenever you're ready.
What happens if I set up automatic payments and then move or close my bank account?
Your automatic payment will fail if your bank account is closed. National Grid will send you a notice, and you'll need to update your payment method in your online account or call customer service. To avoid missed payments, update your account information as soon as you know your banking details will change.
Is it safe to pay my National Grid bill online?
National Grid's website and app use encryption to protect your financial information. Only enter your payment details on the official National Grid website or app—never through a link in an unsolicited email or text, as these may be scams. If you're unsure whether a message is real, call the number on your bill to verify.
Can I pay someone else's National Grid bill online?
You can pay a bill if you have the account number and are authorized on the account. If you're trying to pay for a family member or tenant, contact National Grid customer service to discuss adding yourself as an authorized payer or setting up a third-party arrangement.