Getting into your National Grid account online
To access your National Grid bill pay account, go to nationalgridus.com and look for the login link in the upper right corner of the homepage. Click it, then enter your username and password. If you have not yet created an online account, you will need to set one up first using your account number, which appears on your paper bill.
The login page is the same whether you pay electricity, natural gas, or both through National Grid. Once you are logged in, you can view your current balance, see your payment history, set up automatic payments, and make a one-time payment right away.
Key Takeaways
- National Grid's login portal is at nationalgridus.com, and you will need your username and password to enter.
- If you do not have an online account yet, you can create one using your account number from your bill.
- Once logged in, you can pay your bill when ready, schedule future payments, or set up automatic monthly payments.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or security questions.
- National Grid serves multiple states, so make sure you are on the correct regional website for your service area.
Creating a new online account if you do not have one
If this is your first time logging in, you will need to register. On the National Grid homepage, select "Create Account" or "Register" near the login area. You will be asked for your account number, which you can find on your bill in the upper left or right corner, usually labeled "Account Number" or "Service Account Number."
After you enter your account number, National Grid will verify your identity by asking for your zip code and the amount of your last bill or a recent payment. Once verified, you create a username and password. Your username can be your email address or any text you choose. Your password should be at least eight characters and include a mix of letters, numbers, and symbols for security.
The account creation process usually takes five to ten minutes. After you finish, you can log in when ready and make a payment or view your account details.
Resetting a forgotten password
On the National Grid login page, click the "Forgot Password" link below the password field. You will be asked to enter your username or account number. National Grid will then send a password reset link to the email address on file with your account, usually within a few minutes.
Click the link in that email and follow the prompts to create a new password. The reset link typically expires after 24 hours, so complete the process the same day you request it. If you do not see the email, check your spam or junk folder. If you still cannot find it after 15 minutes, return to the login page and request the reset again.
If you do not have access to the email address on file, National Grid offers an alternative: answer security questions you set up when you created your account. Select "Answer Security Questions" on the password reset page and provide the answers you chose during registration.
Making a payment after you log in
Once you are logged in, look for a button labeled "Make a Payment," "Pay Now," or "Pay Your Bill" — the exact wording varies by region. Click it and you will see your current balance and due date. You can then choose to pay the full amount or a partial amount.
National Grid accepts payment by bank account (checking or savings), debit card, or credit card. Bank account payments usually have no fee and process within one to two business days. Debit and credit card payments may carry a processing fee of 1 to 3 percent, depending on your payment method and region. The system will show you the fee before you confirm the payment.
After you submit payment, you will receive a confirmation number on screen and by email. Keep this number for your records. The payment may show as "pending" for a day or two before it posts to your account.
Setting up automatic monthly payments
To avoid logging in each month, you can set up automatic payments from your bank account. After you log in, look for "Autopay," "Automatic Payments," or "Recurring Payments" in the account menu. Select the option to enroll.
You will choose a payment date each month (for example, the 15th or the last day of the month) and the amount to pay — either your full bill or a fixed amount you set. National Grid will then withdraw that amount from your bank account on your chosen date each month. You can change or cancel automatic payments at any time by logging back in and adjusting your settings.
Automatic payments from a bank account are free and are the fastest way to may support your bill is paid on time. If you set the payment date before your bill's due date, you will avoid late fees and service interruption.
Troubleshooting common login problems
If you see an error message saying "Username or password incorrect," double-check that you are typing them exactly as you created them, including capital letters. Usernames and passwords are case-sensitive. If you are still blocked after three attempts, the system may lock your account temporarily for security. Wait 15 minutes and try again, or use the "Forgot Password" link to reset.
If you see a message that your account "cannot be found," verify that you are on the correct National Grid website for your state. National Grid operates in New York, Massachusetts, and Rhode Island, and each state has its own login portal. Check your bill to see which state you are in, then make sure you are on the right regional site.
If the website is loading slowly or not at all, try clearing your browser's cache and cookies, then refresh the page. If the problem continues, try a different browser or device. National Grid's website is maintained regularly, but occasional outages do happen — if the site is down, you can still pay by phone at the customer service number on your bill.
Paying by phone if you cannot log in online
If you are unable to access the website or prefer not to log in, you can pay by phone using the automated system or by speaking to a representative. The phone number is on your bill. You will need your account number and the amount you want to pay. Payment by phone accepts bank account, debit card, and credit card, with the same fees as online payment.
You can also pay in person at a National Grid office or authorized payment location, by mail using the payment coupon on your bill, or through a third-party bill pay service offered by your bank. Each method has different processing times, so choose based on when you need the payment to reach National Grid.
Frequently Asked Questions
What if I do not remember my account number?
Your account number is on your paper bill in the upper left or right corner. If you do not have a recent bill, call National Grid's customer service number (on any bill or statement you have) and provide your name, address, and phone number. They will give you your account number so you can create an online account or reset your password.
Can I pay someone else's National Grid bill using my login?
No. Each National Grid account has its own login, and you can only pay the bill for the account you are logged into. If you need to pay a family member's bill, they can give you their account number and you can call National Grid's payment line to pay by phone, or they can authorize you as an account manager through their online settings.
Is it safe to enter my bank account information on the National Grid website?
Yes. National Grid uses encryption to protect your banking information, and the website is secured with a certificate that you can verify by looking for a padlock icon in your browser's address bar. Never enter your information on a link you clicked from an email — always go directly to nationalgridus.com to log in.
How long does it take for my online payment to show up on my bill?
Bank account payments usually post within one to two business days. Debit and credit card payments may take one to three business days. You will receive a confirmation number when ready after you submit payment, and that number proves the payment was received even if it has not posted yet.
What should I do if I see charges on my bill that I do not recognize?
Log into your account and review your usage and billing details. If you still believe there is an error, call National Grid's customer service number on your bill and explain the charge. They can review your account and investigate. Do not ignore the bill — continue to pay the amount you believe is correct while the dispute is being reviewed.