Pay Your NES Bill Online, by Phone, or by Mail

Nashville Electric Service (NES) offers three main ways to pay your bill: online through their website, by phone, or by mailing a check. The online method is fastest and requires no phone call — you can pay any time of day and see your payment post within one to two business days. Phone and mail payments take longer but work if you prefer not to use a computer or need to discuss your account first.

Before you pay, have your bill handy. You will need your account number, which appears on the top right of your NES bill. If you are paying by check or money order, you will also need NES's mailing address. If you are paying online or by phone, you will need a debit card, credit card, or bank account number.

Key Takeaways

  • Online payment through NES's website is the fastest option and lets you pay 24/7 without speaking to anyone.
  • Phone payments go through NES's automated system or a representative and typically process within one to three business days.
  • Mail payments require you to send a check to NES's lockbox address and take seven to ten business days to post.
  • Your account number appears on your bill and is required for any payment method.
  • NES does not charge a fee for online or phone payments made directly through their system, but third-party payment services may charge a convenience fee.

Paying Online Through the NES Website

Go to www.nesco.com and look for the "Pay My Bill" or "Bill Pay" link on the homepage. Click it and you will be taken to the payment portal. Enter your account number (found on your bill) and your service address or the phone number associated with your account. NES will pull up your current balance.

Select the amount you want to pay — you can pay the full balance, a partial amount, or a set dollar figure. Choose your payment method: debit card, credit card, or bank account. Enter the card or account details and confirm the payment. You will receive a confirmation number when ready. The payment typically posts to your account within one to two business days, though it may take longer if you pay late in the day or on a weekend.

If you want to set up automatic payments so your bill is paid the same day each month, the NES website also offers that option during the payment process. You can change or cancel automatic payments anytime through your account.

Paying by Phone

Call NES's customer service line at 615-226-1600. You can speak to a representative or use the automated phone system. Have your account number and payment method ready — debit card, credit card, or bank account information.

If you use the automated system, follow the prompts to enter your account number and select your payment amount. The system will ask for your card or bank details and confirm the payment. If you speak to a representative, they will walk you through the same steps and can answer questions about your bill or account.

Phone payments typically post within one to three business days. If you call late in the day or on a weekend, the payment may not process until the next business day. Ask for a confirmation number before you hang up.

Paying by Mail

Write a check or money order for the amount you owe. Do not send cash. On the check, write your account number in the memo line so NES knows which account to credit. Include your bill or a copy of it in the envelope.

Mail your payment to:

Nashville Electric Service P.O. Box 305005 Nashville, TN 37230-5005

Mail payments take seven to ten business days to arrive and post. If your bill is due soon, mail is not the best option — use online or phone payment instead. If you are mailing a payment close to your due date, NES may report it as late even if it was mailed on time, because the date it arrives matters, not the date you sent it.

What Happens If You Miss a Payment

If your payment does not arrive by the due date on your bill, NES will charge a late fee. The amount varies but is typically a percentage of your bill or a flat fee — check your bill or call customer service to confirm the exact amount. A late payment also appears on your account and may affect your credit if NES reports it to a credit bureau.

If you cannot pay by the due date, contact NES before the important date. They may be able to set up a payment plan, extend your due date, or discuss other options. Calling ahead is much better than letting the bill go unpaid, because it shows you are working to resolve it.

If your service is disconnected for non-payment, you will need to pay the full past-due balance plus a reconnection fee to restore power. Reconnection can take one to two business days after payment is received.

Paying a Past-Due Balance or Reconnection Fee

If your bill is past due or you have a reconnection fee, you can pay using any of the three methods above — online, phone, or mail. Past-due balances and reconnection fees must be paid in full; NES does not accept partial payments on these amounts.

If you are having trouble paying a past-due balance, contact NES customer service at 615-226-1600 to discuss payment plans or other options. Some customers may be referred to information programs if they meet certain income requirements, though that is handled separately from the bill payment process.

Frequently Asked Questions

Is there a fee to pay my NES bill online or by phone?

No, NES does not charge a fee for payments made directly through their website or phone system. However, if you use a third-party payment service or a bill pay service through your bank, that service may charge a convenience fee. Always pay through NES directly to avoid extra charges.

Can I pay my bill with a credit card?

Yes, you can use a credit card to pay online or by phone. Keep in mind that paying an electric bill with a credit card does not reduce your actual debt — it just moves the balance to your credit card. If you carry a credit card balance, you may pay interest on the payment amount.

What if I pay online but my payment does not show up?

Online payments typically post within one to two business days. If more than two business days have passed and you do not see the payment, log into your account and check the payment history, or call NES at 615-226-1600 with your confirmation number. They can look up the payment and confirm it was received.

Can I pay someone else's NES bill?

Yes, you can pay another person's bill if you have their account number. You do not need their permission to make a payment online or by phone — the payment will be credited to that account. If you are paying by mail, include the account number clearly so the payment goes to the right account.

What if I overpay my bill?

If you pay more than you owe, the extra amount becomes a credit on your account. NES will explore it to your next bill. If you want a refund instead of a credit, contact customer service and they can process a refund check, though this may take several weeks.