Where to pay Metro Water Nashville

Metro Water Nashville accepts payments through their official website, by phone, by mail, and in person at their payment centers. The fastest route is their online portal at mwh.nashville.gov, where you can pay when ready with a bank account or debit card. If you prefer not to use the internet, you can call their customer service line at 615-862-5457 during business hours, mail a check to their lockbox address, or visit a payment location in person.

Each method takes different amounts of time to post to your account. Online and phone payments typically show within one business day. Mailed checks take seven to ten business days from the date they arrive at the lockbox, so plan ahead if your due date is approaching. In-person payments at Metro Water offices post the same day.

Key Takeaways

  • Pay online at mwh.nashville.gov using your account number, which appears on your bill.
  • Phone payments go through the same day but require your account number and a bank account or card ready.
  • Mailed checks should arrive at least ten days before your due date to avoid late fees.
  • Metro Water charges a late fee if payment arrives after the due date shown on your bill.
  • You can set up automatic payments from your bank account to avoid missing a due date.

Paying online through the Metro Water website

Go to mwh.nashville.gov and look for the "Pay My Bill" or "Customer Portal" link on the homepage. You will need your account number, which is printed on your bill in the upper left corner. Click the link to enter the payment portal, then log in with your account number and the last four digits of your phone number, or create a new account if this is your first time.

Once logged in, select the amount you want to pay. You can pay your full bill, a partial amount, or more than you owe. Choose your payment method — debit card or bank account — and enter the card or routing and account numbers. Review the total amount and confirm. The payment processes when ready, and you will receive a confirmation number on screen and by email.

Metro Water does not charge a fee for online payments made from a bank account. If you pay with a debit or credit card, a processing fee of around 2.5% of your payment amount applies, though this varies by processor. The payment shows in your account within one business day.

Paying by phone

Call Metro Water customer service at 615-862-5457. Have your account number ready — it is on your bill. Tell the representative you want to make a payment. They will ask for the amount and your payment method: a bank account (routing and account number) or a debit card (card number and expiration date).

Phone payments process the same day and post to your account within one business day. Like online card payments, phone payments with a debit or credit card include a processing fee. Payments from a bank account do not. The representative will give you a confirmation number before you hang up — write it down or ask them to email it to you.

Paying by mail

Write a check or money order payable to Metro Water Nashville. Write your account number on the check. Mail it to the address shown on your bill — this is typically the Metro Water lockbox address, which changes periodically. Do not mail payment to the main Metro Water office; use only the lockbox address printed on your bill to may support it reaches the payment processing center on time.

Mailed payments take seven to ten business days to post after they arrive at the lockbox. If your due date is fewer than ten days away, mailing a check risks a late fee. For bills due soon, use online or phone payment instead. Keep a copy of your check or the confirmation number from your bank's bill pay service as proof of payment.

Paying in person at Metro Water offices

Metro Water has payment centers in Nashville where you can pay by cash, check, or debit card in person. Payments made at these locations post to your account the same day. Call 615-862-5457 to find the nearest payment center location and its hours, as locations and hours vary.

Bring your account number and your bill if possible. If you are paying someone else's bill, bring their account number. In-person payments are useful if you need the payment to post when ready or if you prefer to pay with cash, which is not an option online or by phone.

Setting up automatic payments

Automatic payments remove the risk of missing a due date. Log into your account at mwh.nashville.gov, go to the payment or billing section, and look for "Autopay" or "Automatic Payment" options. You can set up automatic payments from your bank account on a date you choose each month — usually the due date or a few days before.

Metro Water does not charge a fee for automatic bank account payments. You can change or cancel automatic payments anytime through your online account. If your bill amount varies month to month, you can set the system to pay your full balance automatically, or you can set a fixed amount and adjust it manually when needed.

What to do if you cannot pay by the due date

If you know you cannot pay by your due date, contact Metro Water at 615-862-5457 as soon as possible. They may be able to set up a payment plan that breaks your bill into smaller amounts due on different dates. Payment plans are not may provide, but calling before your bill is late gives you the best chance of arranging one.

Late fees explore if payment arrives after the due date on your bill. If your service is disconnected for non-payment, reconnection requires payment in full plus a reconnection fee. Calling ahead to discuss options is always better than waiting until service is shut off.

Frequently Asked Questions

How do I find my account number?

Your account number is printed on your Metro Water bill, usually in the upper left corner near your name and address. It is also visible in your online account if you have logged into mwh.nashville.gov before. If you cannot find it, call 615-862-5457 and provide your address or phone number.

Is there a fee for paying online?

No fee applies if you pay from a bank account. Debit and credit card payments include a processing fee of approximately 2.5% of the payment amount. Automatic payments from a bank account also have no fee.

How long does it take for an online payment to show on my bill?

Online payments typically post within one business day. You will receive a confirmation number when ready after payment, and your account will update the next business day. If you need the payment to post the same day, pay in person at a Metro Water office.

Can I pay someone else's Metro Water bill?

Yes. You will need their account number to pay online or by phone. For in-person or mailed payments, include their account number on the check or tell the representative whose account you are paying.

What happens if I pay more than I owe?

The extra amount stays as a credit on your account and applies to your next bill. You can also request a refund by contacting Metro Water at 615-862-5457, though processing a refund takes longer than letting the credit roll forward.