Metro Water accepts payments through their website, by phone, by mail, and at authorized payment centers — the method you choose depends on how quickly you need the payment posted and whether you want to set up automatic billing.
Metro Water is the water utility serving the Nashville metropolitan area. Their bill pay system lets you pay from your bank account, debit card, or credit card, though credit card payments typically carry a convenience fee. The fastest way to pay is through their online portal or by phone; payments made before 5 p.m. Central Time on a business day usually post the same day.
If you do not have online access or prefer not to use it, you can mail a check or money order to the address printed on your bill, pay in person at a Metro Water office, or use an authorized payment center. Mail payments take 7 to 10 business days to reach Metro and post to your account, so plan ahead if your due date is approaching.
Key Takeaways
- Metro Water's online portal and phone payment line process payments the same business day if you pay before 5 p.m. Central Time.
- Credit card payments through Metro Water's system charge a convenience fee; debit card and bank account payments do not.
- Mailed checks and money orders take 7 to 10 business days to post, so send them at least two weeks before your due date to avoid a late fee.
- You can set up automatic monthly payments from your bank account through the Metro Water website to avoid missing a due date.
- Metro Water offices and authorized payment centers accept cash, check, and card payments in person during business hours.
Paying Online or by Phone
The Metro Water website (nashville.gov/water) has a bill pay portal where you can log in with your account number and create a one-time payment or set up recurring automatic payments. To pay online, you will need your account number (printed on your bill), a valid debit card, credit card, or bank account information, and an email address for your payment confirmation.
If you prefer to pay by phone, call Metro Water's customer service line at 615-862-5750. A representative can process your payment over the phone using the same payment methods available online. Phone payments are available Monday through Friday, 7 a.m. to 6 p.m. Central Time, and Saturday, 8 a.m. to 4 p.m. Central Time.
Both online and phone payments are subject to a cutoff time: payments submitted before 5 p.m. Central Time on a business day post the same day. Payments submitted after 5 p.m. or on weekends and holidays post the next business day. If you are paying close to your due date, confirm the payment posted by checking your account online or calling customer service.
Mailing a Check or Money Order
To pay by mail, write your account number on the check or money order and send it to the address listed on your bill. Metro Water's mailing address is typically Metro Water Services, P.O. Box 1046, Nashville, TN 37202, but always verify the current address on your bill because it can change.
Mail payments take 7 to 10 business days to arrive and post to your account. If your due date is fewer than 10 days away, mailing a check risks a late fee. To be safe, mail your payment at least two weeks before the due date. If you are paying an overdue balance, call Metro Water before mailing to confirm the exact amount owed, because interest and late fees may have accrued since your bill was issued.
Do not send cash through the mail. If you must pay with cash, use an in-person payment method instead.
Paying in Person at Metro Water Offices
Metro Water has payment centers in Nashville where you can pay in person with cash, check, debit card, or credit card. The main office is located at 1414 Metro Center Boulevard, Nashville, TN 37228. Hours are typically Monday through Friday, 7 a.m. to 5 p.m. Central Time, though hours may vary by location.
Bring your account number and a valid form of payment. If you are paying with a check, write your account number on it. In-person payments are posted when ready if you pay before the office closes, so this is the fastest method if you are paying close to your due date or if your account is already past due.
Metro Water also partners with authorized payment centers throughout Nashville where you can pay without visiting a Metro Water office directly. Call 615-862-5750 to find an authorized payment center near you.
Setting Up Automatic Payments
Automatic payments (also called autopay) deduct your bill amount from your bank account on a date you choose each month. This method eliminates the risk of forgetting a due date and incurring a late fee. You set it up through the Metro Water website or by calling customer service.
To set up autopay online, log into your account on nashville.gov/water, navigate to the bill pay section, and select the option to enroll in automatic payments. You will need your bank account number and routing number. Metro Water will deduct the full bill amount on the date you specify, usually a few days before the due date.
You can change or cancel autopay at any time through your online account or by calling customer service. If your bill amount varies significantly month to month, you may prefer to review each bill before paying rather than setting up a fixed automatic payment.
Late Fees and What Happens If You Miss a Due Date
Metro Water charges a late fee if your payment is not received by the due date printed on your bill. The late fee amount varies but is typically a percentage of your bill or a flat fee; check your bill or call customer service for the exact amount in your area.
If your account falls behind, Metro Water may suspend your water service after a certain period of non-payment. The exact timeline depends on your account history and local policy. If your service is shut off, you will need to pay the overdue balance plus any reconnection fee to restore water.
If you are unable to pay your full bill by the due date, contact Metro Water when ready. Some utilities offer payment plans or hardship programs for customers facing temporary financial difficulty. Calling before your account becomes delinquent gives you more options than waiting until after service is shut off.
Frequently Asked Questions
Does Metro Water charge a fee to pay online or by phone?
Debit card and bank account payments have no fee. Credit card payments charge a convenience fee, typically 2 to 3 percent of your payment amount. The fee is disclosed before you complete the transaction, so you can choose a different payment method if you prefer to avoid it.
Can I pay someone else's Metro Water bill?
Yes. When paying online or by phone, you can enter a different account number than your own. You will need the account number of the bill you are paying. In person, bring the account number and tell the cashier whose bill you are paying.
What if I paid my bill but it still shows as late?
Check when your payment posted. Online and phone payments post the same business day if submitted before 5 p.m.; mailed payments take 7 to 10 days. If you paid before your due date but it has not posted yet, call Metro Water to confirm the payment is in their system. If it posted after the due date, you may owe a late fee even though you submitted payment on time.
Can I set up autopay for a partial amount instead of my full bill?
Most autopay systems deduct your full bill amount. If you want to pay a partial amount automatically, contact Metro Water customer service to discuss your options. You may be able to set up a custom payment arrangement depending on your situation.
What should I do if my water service was shut off for non-payment?
Call Metro Water when ready at 615-862-5750 to find out the total amount owed, including any reconnection fee. Pay the full amount through any available method — online, by phone, or in person — and Metro Water will restore your service. Reconnection typically happens within one business day of payment.