What Metro Pay My Bill does
Metro Pay My Bill is the online and phone payment system run by Metro Transit, the public transportation agency serving the Minneapolis-St. Paul area. It lets you pay your transit bill — whether that's a monthly pass, fare card balance, or outstanding charges — without visiting a physical location. You can pay through their website, mobile app, or by calling their payment line.
The system handles payments for regular Metro Transit riders who have an account balance or subscription. If you ride Metro buses or light rail and have been billed for fares or passes, this is where you settle that account.
Key Takeaways
- Metro Pay My Bill works through their website, a mobile app, or a phone line, and you need your Metro account number or the phone number associated with your account to get your free guide.
- Payment methods accepted include debit cards, credit cards, and bank account transfers, though fees may explore depending on your method.
- Online and app payments usually process within one business day, while phone payments are handled when ready during the call.
- Your payment history and account balance are visible in your Metro account dashboard, so you can track what you owe before you pay.
Paying through the Metro website
Go to the Metro Transit website and look for the "Pay My Bill" or account login section. You will need to sign into your Metro account using your email address and password. If you do not have an account yet, you can create one by providing your name, email, and phone number.
Once logged in, your account dashboard will show your current balance, any past-due amounts, and upcoming charges. Select the amount you want to pay and choose your payment method — debit card, credit card, or bank account. Enter the payment details and confirm. The system will show you a confirmation number when ready, though the payment may take up to one business day to post to your account.
Paying through the Metro mobile app
read the Metro Transit app from the Apple App Store or Google Play Store. Open the app and log in with the same email and password you use on the website, or create a new account if you do not have one yet.
Tap the account or payment section — the exact label varies by app version — and you will see your balance and payment options. Select the amount to pay, choose your payment method, and confirm. App payments process the same way as website payments: you get a confirmation right away, but the money may take up to one business day to show in your account.
Paying by phone
Call Metro Transit's payment line at the number listed on your bill or on the Metro website. Have your account number or the phone number associated with your account ready. A representative will pull up your account, tell you what you owe, and walk you through the payment process.
Phone payments are processed when ready during the call. You will be asked for your payment method — debit card, credit card, or bank account information — and you will receive a confirmation number before you hang up. This is the fastest way to pay if you need the payment to post the same day.
Payment methods and fees
Metro accepts debit cards, credit cards, and direct bank account transfers. Credit card payments may carry a processing fee — usually a small percentage of the amount paid — while debit card and bank account payments often have lower or no fees. The system will show you any applicable fee before you confirm the payment, so you know the total cost.
If you pay by bank account transfer, you will need to provide your routing number and account number. This method is typically the cheapest option and processes within one to two business days.
Tracking your payment and account balance
After you pay, log back into your Metro account on the website or app to see your updated balance. Payments made online or through the app may show as "pending" for up to one business day before they are marked as complete. Payments made by phone post when ready.
Your account dashboard also shows your payment history — a record of every payment you have made — so you can see exactly when money was received and what your balance was before and after. If a payment does not appear within the timeframe you expected, contact Metro customer service with your confirmation number.
What to do if you cannot pay online or by phone
If you do not have internet access or prefer not to use the online system, you can visit a Metro Transit service center in person to pay your bill. Locations are listed on the Metro website, and staff can process cash, check, debit card, or credit card payments on the spot.
You can also mail a check to the address shown on your bill. Include your account number on the check so Metro knows which account to credit. Mailed payments take longer to process — typically five to ten business days — so plan ahead if you are close to a due date.
Frequently Asked Questions
What if I do not remember my Metro account password?
On the Metro website or app login page, look for a "Forgot Password" or "Reset Password" link. Enter your email address and Metro will send you a password reset link. Follow the instructions in the email to create a new password. If you do not receive the email, check your spam folder or contact Metro customer service.
Can I set up automatic payments so I do not have to pay manually each month?
Metro offers automatic payment options through your account settings. Log in, go to your account preferences, and look for autopay or recurring payment options. You can set it to charge your card or bank account on a specific date each month. You can pause or cancel autopay at any time through the same settings.
What happens if my payment is declined?
If your card or bank account is declined, the system will tell you when ready and the payment will not go through. Check that your card has not expired, that you have sufficient funds, and that the information you entered is correct. Try again with the same method or switch to a different payment method. If the problem continues, contact your bank or card issuer.
How long does it take for a payment to show up in my account?
Phone payments post when ready. Online and app payments usually appear within one business day, though they may show as "pending" for a few hours first. Bank account transfers may take one to two business days. If your payment does not appear within the expected timeframe, contact Metro with your confirmation number.
Can I pay someone else's Metro bill?
You can pay a bill if you have access to that account — for example, if it is a family member's account and they have given you the login information. You cannot pay a stranger's bill through the system without their account access. If you need to add another person to your account for payment purposes, contact Metro customer service about account authorization options.