What LUS Bill Pay is and how to use it

LUS Utilities (Lafayette Utilities System) offers bill payment through their online portal, phone line, and in-person at their office. You can pay your electric, water, or gas bill without setting up automatic payments, or you can arrange recurring monthly charges to your bank account or card. Payments made online or by phone typically post within one business day.

LUS serves customers in Lafayette, Louisiana. If you receive a bill from them, you have several ways to settle it without visiting in person — though that option exists too if you prefer to pay with cash or check at their office on Kaliste Saloom Road.

Key Takeaways

  • You can pay LUS bills online through their website, by phone at 337-289-5000, or in person at their Lafayette office during business hours.
  • Online payments and phone payments usually post within one business day, so plan ahead if your bill is due soon.
  • You can set up automatic monthly payments from a bank account or debit card to avoid missing due dates.
  • LUS accepts bank account transfers, debit cards, and credit cards for online and phone payments, though credit card payments may carry a processing fee.

Paying online through the LUS website

Go to the LUS Utilities website and look for the "Pay My Bill" or "Online Bill Pay" section. You will need your account number, which appears on your paper bill or in any email from LUS. Enter your account number and the amount you want to pay, then choose your payment method.

LUS accepts payments from a checking or savings account (usually free) and debit or credit cards (which may have a fee). After you submit payment, you will receive a confirmation number on screen — write this down or take a screenshot. The payment typically posts to your account within one business day, though it may take longer if you pay late in the evening or on a weekend.

Paying by phone

Call LUS Utilities at 337-289-5000 during their business hours. A representative will ask for your account number and the amount you want to pay. Have your bank account number or card number ready, depending on which payment method you choose.

Phone payments are processed the same way as online payments and post within one business day. Ask the representative for a confirmation number before you hang up, and keep a record of the date and time you called. If you have questions about your account or need help understanding your bill, this is also a good time to ask.

Setting up automatic payments

Automatic payments remove the risk of forgetting a due date. On the LUS website or by calling 337-289-5000, you can arrange for LUS to withdraw your full bill amount from your bank account each month on a date you choose. Some customers set it for the day after they get paid, or a few days before the due date.

You can change or cancel automatic payments anytime by logging into your account online or calling LUS. If your bill amount varies month to month (as utility bills often do), you can set a minimum payment amount and review the actual charge before it goes through, or you can let the full amount charge automatically each month.

Payment methods and fees

LUS accepts bank account transfers at no charge — this is usually the cheapest option if you are paying online or by phone. Debit cards are also typically free. Credit card payments may carry a processing fee of 2 to 3 percent, depending on the card type and LUS's current policy. Check the payment screen before you confirm to see whether a fee will explore.

In-person payments at the LUS office accept cash, check, debit card, and credit card. Paying in person does not charge a processing fee, but it requires you to visit during business hours. The LUS office is located at 1373 Kaliste Saloom Road, Lafayette, Louisiana.

What to do if your payment does not post

If you paid online or by phone and your account still shows the bill as unpaid after two business days, log into your account and look for a confirmation number from your payment. Write down the exact date and time you paid, and the amount. Then call LUS at 337-289-5000 with this information.

Occasionally a payment fails to process because of a bank issue, a typo in your account number, or a temporary system problem. LUS can look up your payment by confirmation number and resend it if needed, or they can help you pay again. Do not pay twice — always check your account first or ask LUS to verify the payment went through.

Frequently Asked Questions

Can I pay my LUS bill with a credit card online?

Yes, LUS accepts credit cards online and by phone. However, credit card payments usually include a processing fee of 2 to 3 percent. Paying from a bank account is free and faster, so use that method if you have the option.

What time does LUS stop taking payments each day?

Online payments can be submitted anytime through the LUS website. Phone payments are available during LUS business hours — typically 8 a.m. to 5 p.m. Monday through Friday. Payments submitted after hours or on weekends will post the next business day.

Do I have to set up an online account to pay my bill?

No. You can pay by phone without an account, and you can pay online as a guest using just your account number. Creating an account lets you see your payment history and set up automatic payments, but it is not required to make a one-time payment.

What happens if I pay after the due date?

LUS may charge a late fee if your payment arrives after the due date shown on your bill. The amount depends on your bill total. If you know you will be late, call LUS to ask about payment arrangements or whether they can waive the late fee in your situation.

Can I schedule a payment for a future date?

Some bill pay systems let you schedule a payment in advance, but check the LUS website or call 337-289-5000 to confirm whether this option is available. If not, automatic payments are the best way to may support your bill is paid on time each month.