Pay your Louisville Water bill through the company's website, by phone, automatic bank draft, or mail
Louisville Water Company offers four main ways to pay: online through their website, by phone with a representative, through automatic monthly drafts from your bank account, or by mailing a check. The fastest route is online at louisvillewater.com, where you can pay when ready with a debit or credit card. If you prefer speaking to someone, you can call their customer service line. Automatic draft is the most hands-off option if you want the same amount withdrawn each month.
Your bill arrives monthly and shows your account number, the amount due, and the due date — usually around the 20th of each month. Payment is due by the due date shown on your bill to avoid a late fee. If you miss the due date, Louisville Water will add a charge to your next bill and may eventually shut off service if the account falls too far behind.
Key Takeaways
- Online payment through louisvillewater.com is when ready and available 24/7, though credit card payments may carry a small processing fee.
- Phone payment requires your account number and a debit or credit card, and you can reach customer service during business hours.
- Automatic bank draft removes the need to remember to pay each month and is the only method with no transaction fee.
- Mailed checks should be sent to the address on your bill at least one week before the due date to arrive on time.
- Late payments trigger a fee and can lead to service disconnection if your account becomes significantly past due.
Paying online through Louisville Water's website
Go to louisvillewater.com and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You will need your account number, which appears on your bill or in any notice from Louisville Water. Enter your account number, then the amount you want to pay — you can pay the full bill or a partial amount.
Select your payment method: debit card or credit card. Louisville Water may charge a small processing fee if you use a credit card, though debit card payments often have no fee. Review the payment details, then submit. Your payment posts when ready, and you will receive a confirmation number on screen and via email. Keep this confirmation for your records.
Paying by phone with a customer service representative
Call Louisville Water's customer service line at the number on your bill. A representative will ask for your account number and the amount you want to pay. Have a debit or credit card ready. The representative will process the payment over the phone and give you a confirmation number.
Phone payments are available during Louisville Water's business hours, which are typically Monday through Friday during standard office hours. If you call outside these hours, you may reach an automated system that allows you to leave a message, though payment will not process until a representative calls you back during business hours. For the fastest service, call during morning or early afternoon hours when call volume is lower.
Setting up automatic monthly payments through bank draft
Automatic draft, also called automatic bank draft or ACH payment, withdraws your bill amount directly from your checking or savings account each month on a date you choose. This is the most reliable way to may support you never miss a payment, and Louisville Water does not charge a fee for this method.
To set up automatic draft, log into your account on louisvillewater.com, go to the payment options section, and select "Enroll in AutoPay" or "Automatic Bank Draft." You will need to provide your bank's routing number and your account number. You can choose whether to pay the full bill amount each month or a fixed amount you set yourself. Once enrolled, the payment will process automatically on the date you select, usually a few days before the due date.
If you need to change the payment date, amount, or bank account, you can update these details online or by calling customer service. If you want to stop automatic payments, contact Louisville Water at least five business days before the next scheduled payment date.
Paying by mail with a check or money order
Write a check or money order for the amount due on your bill. On the check, write your account number in the memo line so Louisville Water can match the payment to your account. Include your bill stub if possible — it has a tear-off section designed for mailing with payment.
Mail your payment to the address shown on your bill. Louisville Water's mailing address is typically on the front or back of your bill statement. Send your payment at least one week before the due date to allow time for mail delivery and processing. Payments received after the due date may be considered late and subject to a late fee, even if you mailed the check before the due date.
Keep a copy of your cancelled check or money order receipt for your records. If you are concerned about whether your payment arrived, you can call customer service to confirm the payment was received and posted to your account.
What happens if you miss the due date
If your payment does not arrive by the due date shown on your bill, Louisville Water will add a late fee to your account. This fee appears on your next bill. The amount of the late fee depends on your bill amount and Louisville Water's current fee schedule, which you can find on their website or by calling customer service.
If your account remains unpaid for 30 days or more past the due date, Louisville Water may send a disconnection notice. This notice gives you a important date to pay the overdue amount plus any fees. If you do not pay by that important date, the company can shut off your water service. Once service is disconnected, you will need to pay the full overdue balance plus a reconnection fee to restore service.
If you are having trouble paying your bill, contact Louisville Water's customer service before the due date. They may be able to discuss a payment plan or connect you with local information programs that help with utility bills.
Understanding your bill and account information
Your Louisville Water bill shows several key pieces of information: your account number (a unique identifier for your service address), the billing period (the dates your meter was read), your current charges, any previous balance owed, the total amount due, and the due date. The bill also shows your water usage in gallons and may include information about your water quality or system maintenance.
Your account number is printed near the top of your bill and is required for any payment method except automatic draft set up through the website. If you cannot find your account number, call customer service or log into your online account at louisvillewater.com. You can also set up online account access to view your bill history, see your usage trends, and manage your payment methods in one place.
Frequently Asked Questions
Can I pay my Louisville Water bill with a credit card online?
Yes, you can pay with a credit card through louisvillewater.com, but Louisville Water typically charges a processing fee for credit card payments. Debit card payments often have no fee. If you want to avoid fees, use automatic bank draft or pay by check.
What if I pay online but my payment does not show up right away?
Online payments through louisvillewater.com post when ready, and you will receive a confirmation number on screen. If you do not see the payment reflected in your account within a few hours, check your confirmation number and contact customer service with that number. Payments made by phone or mail may take one to three business days to appear.
Can I set up automatic payments for a partial amount instead of my full bill?
Yes. When you enroll in automatic bank draft, you can choose to pay a fixed amount each month rather than the full bill. This is useful if you want to spread payments across the month, though you will still owe any remaining balance by the due date to avoid late fees.
What should I do if I think my bill is wrong?
Contact Louisville Water's customer service before paying to discuss the charge. They can review your meter reading and usage history. Do not ignore the bill — if you do not pay by the due date, late fees will be added even if you are disputing the amount. Pay what you believe is correct or contact them about a payment plan while the dispute is resolved.
Is there a way to pay my bill without a credit or debit card?
Yes. Automatic bank draft withdraws directly from your checking or savings account with no card needed. You can also mail a check or money order. If you prefer to speak with someone, call customer service to discuss payment options that do not require a card.