Liberty Utilities bill pay lets you settle your account through their website, mobile app, or by phone — no need to mail a check or visit an office
Liberty Utilities operates in multiple states under different brand names, including Liberty Utilities, Black Hills Energy, and Empire District Electric. The bill pay methods available depend on which subsidiary serves your area and whether you have an online account set up. Most customers can pay online through the company's website or app, by phone with a representative, or by automatic bank transfer. Some locations also accept payment at local offices or through third-party payment networks.
The fastest way to pay is usually online or through the app, which processes when ready and gives you a confirmation number right away. Phone payments take a few minutes but require speaking with a representative. Mailed checks and in-person payments take longer and should be sent or delivered well before your due date to avoid late fees.
Key Takeaways
- Liberty Utilities bill pay is available online, through their mobile app, by phone, and by mail, with online and app payments processing the fastest.
- You need to create an online account on Liberty Utilities' website to use their digital payment methods, which requires your account number and service address.
- Phone payments require your account number and a valid payment method (bank account or card), and a representative will walk you through the process.
- Automatic payments can be set up through your online account to pay your bill on a schedule you choose, reducing the need to pay manually each month.
- Payment processing times vary by method — online and app payments are when ready, while mailed checks may take 7 to 10 business days to post to your account.
Setting up an online account to pay through the website or app
To use Liberty Utilities' online bill pay, you first need to create an account on their website. Go to the Liberty Utilities homepage for your state (the company operates separately in different regions), and look for a "Sign Up" or "Create Account" link. You will need your account number, which appears on your bill, and your service address.
During signup, you will create a username and password. Once your account is active, you can log in anytime to view your bill, see your payment history, and make a one-time payment. The website also shows your usage and allows you to set up automatic payments if you want the bill paid on the same day each month. The mobile app offers the same features and can be downloaded from the Apple App Store or Google Play Store.
If you forget your username or password, the website has a recovery option that will send a reset link to your email. If you cannot access your account after trying the recovery process, you can call Liberty Utilities' customer service line for your region to have a representative help you regain access.
Paying by phone with a Liberty Utilities representative
To pay by phone, call the customer service number on your bill or on the Liberty Utilities website for your state. A representative will ask for your account number and the amount you want to pay. They will then ask whether you want to pay from a bank account (using your routing and account numbers) or a debit or credit card.
Phone payments are processed when ready, and the representative will give you a confirmation number before the call ends. Write down this number or ask the representative to email it to you. The payment will post to your account within one business day. Phone payments are available during business hours, which vary by region — check your bill or the website for the hours your local office keeps.
Some Liberty Utilities regions charge a small fee for phone payments made with a credit or debit card, though payments from a bank account are usually free. Ask the representative about any fees before you complete the payment.
Setting up automatic payments from your bank account
Automatic payments remove the need to pay manually each month. To set this up, log into your online account and look for an "Autopay" or "Automatic Payments" section. You will enter your bank account number and routing number, then choose the day of the month you want the payment to come out. Most customers choose the day after their bill is issued or a few days before the due date.
Once autopay is active, the same amount will be withdrawn from your bank account on that day each month. If your bill amount changes (which it usually does month to month), the new amount will be charged the next time the payment processes. You can pause or cancel autopay anytime through your online account, and you can change the payment date or amount without canceling the entire setup.
If you want to make a one-time payment in addition to your autopay, you can do that through your online account without affecting your automatic schedule. This is useful if you want to pay extra toward your balance or catch up on a past-due amount.
Mailed check and in-person payment options
If you prefer to pay by mail, write your account number on the check and send it to the address printed on your bill. Mail typically takes 7 to 10 business days to arrive and be processed, so send your check at least two weeks before your due date to avoid a late payment. Do not send cash through the mail.
Some Liberty Utilities locations have payment drop boxes or customer service offices where you can pay in person during business hours. Check the website or call customer service to find the office nearest you and confirm their hours. In-person payments are usually processed the same day, though it may take one business day for the payment to show in your online account.
A few Liberty Utilities regions also accept payments through third-party networks like PayLiance or Speedpay, which charge a fee for the service. These options are listed on your bill if they are available in your area.
What to do if your payment does not post or you need a receipt
Online and app payments usually post within a few hours. If you made a payment and it has not appeared in your account after one business day, log into your online account and check your payment history. Your confirmation number will be listed there along with the payment status.
If the payment shows as "pending" or "processing," wait another business day before contacting customer service. If it shows as "failed," the payment did not go through — this usually happens if your card was declined or your bank account information was incorrect. You will need to make the payment again using a different method or corrected information.
To get a receipt for a payment you made, log into your online account and print or read your payment history. If you paid by phone, use the confirmation number the representative gave you to locate the payment in your account history. If you need a formal receipt mailed to you, call customer service and ask them to send one.
Late fees, past-due accounts, and payment arrangements
Liberty Utilities charges a late fee if your payment is not received by the due date shown on your bill. The amount of the fee varies by state and region. If your account becomes past due, you may receive a notice warning that service could be disconnected. The notice will include a important date to pay or set up a payment arrangement.
If you cannot pay your full bill by the due date, call customer service to discuss a payment arrangement. Many regions offer short-term plans that let you split your bill into two or three payments over a few weeks. Some areas also have hardship programs for customers facing financial difficulty, though these vary widely by location and are not available everywhere.
If you receive a disconnection notice, paying or setting up an arrangement before the date on the notice will stop the disconnection. After service is disconnected, you will owe a reconnection fee in addition to your past-due balance before power or gas is restored.
Frequently Asked Questions
Can I pay someone else's Liberty Utilities bill?
Yes, if you have their account number and know their service address. You can pay online, by phone, or by mail using their account information. The payment will post to their account. If you want to set up automatic payments for someone else's account, you will need access to their online account, which requires their username and password or permission to create an authorized user account.
What payment methods does Liberty Utilities accept?
Liberty Utilities accepts bank account transfers, debit cards, and credit cards online and by phone. Mailed checks and in-person payments are also accepted. Some regions accept payments through third-party networks, which may charge a fee. Credit card payments sometimes carry a fee, while bank account payments are usually free.
How long does it take for a mailed check to post to my account?
Mailed checks typically take 7 to 10 business days to arrive and be processed. Send your check at least two weeks before your due date to make sure it arrives on time. Write your account number on the check so the payment is credited to the correct account.
Can I change my autopay date or amount?
Yes, you can change both through your online account anytime. Log in, find the autopay section, and update the payment date or amount. Changes usually take effect on your next scheduled payment. If you need to skip a month or pause autopay temporarily, you can do that without canceling the entire setup.
What should I do if I think I was charged twice?
Check your payment history in your online account to see all payments made in the past 30 days. If you see a duplicate charge, note the dates and amounts, then call customer service with this information. They can review the payments and issue a credit or refund if a duplicate was processed in error.