LG Energy bill pay basics

LG Energy (formerly Vectren) serves customers in Indiana and Kentucky. You can pay your bill online through their website, by phone, by mail, or in person at a payment location. Most customers find the online method fastest — it takes about five minutes and the payment posts within one to two business days.

Your bill arrives monthly and shows your account number, the amount due, and the due date. You need this information to pay online or by phone. If you have not received a bill or cannot locate your account number, you can find it on a previous bill or by calling LG Energy customer service.

Key Takeaways

  • You can pay LG Energy bills online at their website, by phone at 1-812-491-4490, or by mailing a check to the address printed on your bill.
  • Online payments typically post within one to two business days, while mailed payments take seven to ten business days depending on mail delivery.
  • Your account number appears on your bill and is required to pay by phone or online.
  • LG Energy does not charge a fee for online payments made through their official website.

Paying online through the LG Energy website

Go to the LG Energy website and look for the "Pay My Bill" or "Make a Payment" option, usually found in the top navigation or under "My Account." You will need your account number and the amount you want to pay. Enter your payment method — debit card, credit card, or bank account — and confirm the payment.

The system will show you a confirmation number when ready after you submit. Write this down or take a screenshot. Your payment will post to your account within one to two business days, though it may appear as pending for the first 24 hours. If you do not see the payment reflected after two business days, contact LG Energy customer service with your confirmation number.

Paying by phone

Call LG Energy customer service at 1-812-491-4490. Have your account number and payment method ready. A representative will walk you through the payment process and give you a confirmation number before the call ends. Write down this number and the date and time of your call.

Phone payments are processed the same day you call and typically post within one to two business days. There is no fee for paying by phone through the official LG Energy line. Do not use third-party payment services that claim to process utility bills — they often charge hidden fees.

Paying by mail

Write a check or money order for the amount due and include your account number on the check itself. Place the check in an envelope with the payment stub from your bill — the stub has the correct mailing address printed on it. Do not send cash through the mail.

Mail your payment at least ten business days before the due date to account for delivery time. Mailed payments typically take seven to ten business days to reach LG Energy and another two to three business days to post to your account. If your payment arrives after the due date, you may be charged a late fee even though you mailed it on time, so plan accordingly.

Setting up automatic payments

LG Energy offers automatic payment options that deduct your bill amount from your bank account or credit card each month on a date you choose. To set this up, log into your account on the LG Energy website or call customer service. You can change or cancel automatic payments at any time.

Automatic payments remove the risk of forgetting a due date and typically post faster than manual payments. However, you should still review your bill each month to make sure the amount is correct before the automatic deduction occurs. If you notice an error, contact LG Energy before the payment date to stop that month's automatic payment.

What to do if you cannot pay the full amount

If you cannot pay your full bill by the due date, contact LG Energy as soon as possible. Many utility companies offer payment plans that let you spread the cost over several months. LG Energy may also have programs for customers facing hardship, though these vary by location and income.

Calling before the due date is important because it shows good faith and may prevent a late fee or service disconnection. Waiting until after the due date makes it harder to negotiate a plan. Have your account number and a realistic payment amount in mind when you call.

Frequently Asked Questions

Is there a fee for paying my LG Energy bill online?

No. LG Energy does not charge a fee when you pay through their official website. Some third-party payment processors charge fees, so always pay directly through LG Energy's site to avoid extra costs.

How long does it take for my online payment to show up?

Online payments typically post within one to two business days. You will receive a confirmation number when ready after submitting your payment, but the amount may show as pending for the first 24 hours.

Can I pay my LG Energy bill with a credit card?

Yes. LG Energy accepts credit cards, debit cards, and bank account payments online and by phone. If you use a credit card, be aware that your credit card company may charge you a cash advance fee or interest, depending on your card terms.

What happens if I miss the due date?

A late fee will be added to your next bill. If you miss multiple payments, LG Energy may disconnect your service. Contact them when ready if you know you will be late — they may be able to work out a payment plan or defer the late fee.

Can I pay someone else's LG Energy bill?

Yes, but you will need their account number and authorization. You can pay online or by phone using your own payment method. The payment will be credited to their account. Contact LG Energy if you have questions about paying on behalf of another person.