What KU Bill Pay is and how to use it
KU Bill Pay is the online payment system run by Evergy Kansas Central (formerly Kansas City Power & Light), the utility company that serves most of Kansas. It lets you pay your electric or gas bill directly from your bank account or credit card without writing a check or calling a phone number. You can set up one-time payments or recurring automatic payments, and you can do it from any device with internet access.
The system is free to use. Evergy does not charge you a fee for paying online, whether you pay once or set up autopay. You will need your account number (on your bill) and your online account login, or you can create a new login if you do not have one yet.
Key Takeaways
- KU Bill Pay is Evergy's free online payment system where you can pay from a bank account or credit card without fees.
- You can make a one-time payment in minutes or set up automatic payments to happen on the same date each month.
- Payments typically post to your account within one to two business days, so plan ahead if your bill is due soon.
- If you pay by credit card, Evergy does not charge a fee, but your credit card company may treat it as a cash advance.
- You can change or cancel a scheduled payment up until the payment processes, but cancellations must happen before the transaction goes through.
How to set up your KU Bill Pay account
Go to the Evergy website (evergy.com) and look for the "Pay My Bill" or "Bill Pay" link on the homepage. If you already have an online account with Evergy, sign in with your username and password. If you do not have an account, click "Create Account" and enter your account number (found on your bill), your email address, and a password you choose.
Once you are logged in, the system will show your current bill amount and due date. You do not need to do anything else to set up the account itself — the account exists as soon as you log in. From that point forward, you can pay any time by clicking the payment option.
Making a one-time payment
Log into your Evergy account and select "Pay Now" or "Make a Payment." The system will show your current balance and ask you to enter the amount you want to pay. You can pay the full bill, a partial amount, or more than the balance if you want to prepay. Enter the payment amount and click "Continue."
Next, choose your payment method: bank account (checking or savings) or credit card. If you choose a bank account, you will need to enter your routing number and account number. If you choose a credit card, enter the card number, expiration date, and CVV. Then select the date you want the payment to process. Evergy usually processes payments the same day if you submit before 5 p.m. Central Time on a business day, or the next business day if you submit after hours or on a weekend.
Review the details and click "Confirm Payment." You will see a confirmation number on screen and receive an email confirmation. The payment will post to your account within one to two business days, though it may appear as pending sooner.
Setting up automatic payments
If you want your bill paid the same way every month without logging in each time, you can set up autopay. Log in, go to "Manage Autopay" or "Recurring Payments," and select "Enroll in Autopay." Choose whether you want to pay the full bill amount each month or a fixed dollar amount you set yourself.
Select your payment method (bank account or credit card) and enter the account or card details. Then choose the date each month when you want the payment to process — most people choose a few days before the due date to make sure it arrives on time. Confirm your choices and the autopay will start the next billing cycle.
You can change the payment date, the amount, or the payment method at any time by logging back in and editing your autopay settings. You can also pause or cancel autopay if you need to stop it temporarily or permanently.
Payment timing and when money leaves your account
The date you choose is when Evergy processes the payment, not necessarily when the money leaves your bank account. If you pay from a bank account, the funds usually leave your account within one to two business days after processing. If you pay by credit card, the charge appears on your credit card statement according to your card company's schedule, which is typically within a few days.
If your bill is due on the 15th and you want to be safe, schedule your payment for the 12th or 13th. This gives the system time to process it and the bank time to move the money. If you are paying from a bank account with a low balance, check your account the day after you schedule the payment to make sure the funds cleared.
Canceling or changing a payment you have already scheduled
You can cancel a payment as long as it has not processed yet. Log into your account, find the scheduled payment in your payment history or upcoming payments section, and select "Cancel." The cancellation takes effect when ready, and the payment will not go through.
If the payment has already processed (moved from "scheduled" to "processed" status), you cannot cancel it through the website. In that case, contact Evergy customer service at the number on your bill and ask them to reverse the payment. They may be able to do this if the payment has not yet posted to your account, but once it posts, you would need to request a refund instead.
Troubleshooting common issues
If you forget your password, click "Forgot Password" on the login page and follow the steps to reset it. Evergy will send a reset link to the email address on file. If you do not receive the email within a few minutes, check your spam folder or try again.
If a payment fails (for example, because your bank account does not have enough funds), Evergy will send you an email notification. You can then try the payment again with a different payment method or account. If you see an error message when you try to pay, make sure you are using the correct account number and that your bank account or credit card information is entered exactly as it appears on your statements.
If you have questions about whether a payment posted or need to dispute a charge, call Evergy customer service. They can see the status of every payment you have made and can help you resolve issues with your account.
Frequently Asked Questions
Does Evergy charge a fee to pay my bill online?
No. Evergy does not charge you a fee for using KU Bill Pay, whether you pay once or set up autopay. However, if you pay with a credit card, your credit card company may treat the payment as a cash advance and charge you a fee or interest. Check with your card company if you are unsure.
Can I pay my bill before I receive it in the mail?
Yes. Once you log into your account, you can see your current balance and pay it anytime. You do not have to wait for the paper bill to arrive. Your account shows the amount due and the due date as soon as the bill is generated.
What happens if I pay more than I owe?
The extra amount becomes a credit on your account. Evergy will explore it to your next bill, or you can request a refund by calling customer service. Credits typically stay on your account until they are used up.
Can I set up autopay if I do not have a bank account?
You can pay with a credit card or debit card instead. Debit cards work the same way as credit cards in the KU Bill Pay system. If you do not have either, you can make one-time payments by phone or mail, though those methods are not part of the online system.
How do I know if my payment went through?
You will see a confirmation number on screen when ready after you submit the payment, and Evergy will send a confirmation email to the address on file. You can also log back into your account and check your payment history to see the status of any payment you have made.