Kansas City Water Services bills you monthly, and you can pay through their website, by phone, or by mail

Kansas City Water Services (KCWS) is the public utility that provides water and sewer service to Kansas City, Missouri and surrounding areas. You receive one combined bill for both services each month. The fastest way to pay is through their online portal at kcwaterservices.org, where you can set up a one-time payment or enroll in automatic monthly payments. You can also pay by phone, mail, or in person at their office.

Your bill arrives around the 10th of each month and is due by the last day of the month. If you do not pay by the due date, KCWS adds a late fee and may eventually shut off your service. Knowing your account number and having a payment method ready will speed up whichever option you choose.

Key Takeaways

  • You can pay your Kansas City Water bill online at kcwaterservices.org without creating an account, or by setting up an account to save payment history.
  • Automatic monthly payments deduct from your bank account or credit card on a date you choose, so you never miss a due date.
  • Paying by phone takes about five minutes and requires your account number and a debit card or bank account information.
  • Mailed payments should arrive at least five business days before the due date to avoid late fees.
  • If your service is shut off for non-payment, you must pay the full past-due balance plus a reconnection fee to restore water.

Paying online through the Kansas City Water Services portal

Go to kcwaterservices.org and click the "Pay My Bill" button on the homepage. You will see two options: pay as a guest or log into your account. If you pay as a guest, enter your account number (found on your bill), the amount you want to pay, and your payment method. The system accepts debit cards, credit cards, and bank transfers. You do not need to create an account to make a one-time payment.

If you create an account, you can view your payment history, see your usage, and set up automatic payments. To create an account, click "Create Account" and provide your email, a password, and your account number. Once you are logged in, you can schedule payments for future dates or enroll in autopay. One-time online payments usually post within one business day.

KCWS charges a convenience fee for credit card payments made online, but debit card and bank transfer payments have no fee. The convenience fee amount is shown before you confirm your payment, so you can choose a different payment method if you prefer to avoid it.

Setting up automatic monthly payments

Automatic payments remove the risk of forgetting a due date. Log into your account at kcwaterservices.org, go to the "Autopay" section, and choose whether you want to pay the full bill amount or a set dollar amount each month. You can select the date the payment should come out — for example, the 15th of each month — and choose whether to pay from your bank account or debit card.

Bank account payments (ACH transfers) have no fee. Credit card autopay includes a convenience fee. You can change or cancel autopay at any time through your account, and KCWS will send you a confirmation email when the payment is processed each month. If your bill amount varies significantly month to month, you may want to pay a set amount and adjust it seasonally, or make one-time payments when the bill is higher than usual.

Paying by phone or in person

Call Kansas City Water Services at 816-513-0800 to pay by phone. Have your account number and a debit card or bank account information ready. A representative will process your payment over the phone, and it usually posts within one business day. Phone payments are available Monday through Friday, 7 a.m. to 6 p.m., and Saturday 8 a.m. to 4 p.m. Central Time.

You can also pay in person at the KCWS office located at 4701 Main Street, Kansas City, Missouri 64112. Office hours are Monday through Friday, 7 a.m. to 6 p.m. Bring your bill or account number and payment in the form of cash, check, or debit card. In-person payments are posted the same day.

Paying by mail

Write a check or money order payable to Kansas City Water Services and include your account number on the check. Mail it to the address shown on your bill, which is typically:

Kansas City Water ServicesP.O. Box 413348Kansas City, Missouri 64141

Mail payments take five to seven business days to arrive and be processed. To avoid a late fee, your payment must be postmarked at least five business days before the due date shown on your bill. If you are close to the due date, use online payment, phone payment, or in-person payment instead to may support it posts on time.

What happens if you miss a payment

If your payment does not arrive by the due date, KCWS adds a late fee to your account. The amount of the late fee is shown on your next bill. If you remain unpaid for 30 days past the due date, KCWS sends a notice that service will be shut off. If you still do not pay, they will disconnect your water service.

To restore service after a shut-off, you must pay the full past-due balance, any late fees, and a reconnection fee. The reconnection fee is separate from your bill and covers the cost of sending a technician to turn your water back on. If you are struggling to pay your bill, contact KCWS directly at 816-513-0800 to discuss payment options or hardship programs that may be available in your area.

Understanding your bill and account number

Your Kansas City Water bill shows your account number in the upper right corner. This 10-digit number is what you need to make any payment. The bill also shows your current charges, any past-due balance, the due date, and your water usage in gallons. Your usage is measured by a meter at your property and read once per month.

If you cannot find your bill, you can look up your account number on the KCWS website by entering your service address, or call 816-513-0800 and a representative will provide it. Keeping your account number handy makes paying faster, whether you choose online, phone, or mail payment.

Frequently Asked Questions

Can I pay my Kansas City Water bill with a credit card online?

Yes, you can pay with a credit card at kcwaterservices.org, but KCWS charges a convenience fee for credit card payments. The fee is a percentage of your payment amount and is shown before you confirm. Debit cards and bank transfers have no fee.

What if I set up autopay but my bill amount changes?

If you set autopay to deduct a fixed dollar amount, you may owe a balance if your bill is higher that month, or have a credit if your bill is lower. You can adjust the autopay amount at any time through your account, or switch to paying the full bill amount automatically instead.

How long does it take for an online payment to show on my account?

One-time online payments usually post within one business day. Automatic payments post on the date you select. If you pay after 5 p.m. on a Friday, it may not post until Monday.

Can I pay someone else's water bill if I am not the account holder?

Yes, you can pay online as a guest without logging into an account, or you can pay by phone or mail. You will need the account number. If you want to set up autopay or view the account online, the account holder must create the account or add you as an authorized user.

What should I do if my water service was shut off?

Contact Kansas City Water Services at 816-513-0800 to find out the total amount owed, including late fees and the reconnection fee. Pay the full amount, and a technician will restore your service, usually within one business day during business hours.