Just Energy bill payment methods and where to send your money
Just Energy operates as a retail electric and gas supplier in deregulated markets across North America. To pay your Just Energy bill, you have three main routes: their online account portal, automatic bank draft, or mailing a check. The online portal is the fastest and most direct — you log in with your account number and password, then pay when ready by bank account or debit card. Automatic draft pulls payment on a date you choose each month. Mailing a check takes 7 to 10 business days to reach their lockbox and clear.
Just Energy does not accept payment by phone through a customer service representative. If you need to pay by phone, you must use their automated phone system, which processes payments through your bank account only — not credit cards. The phone number for automated payment is on your bill statement.
Key Takeaways
- Just Energy's online portal at justenergy.com is the fastest way to pay and lets you use a bank account or debit card.
- Automatic bank draft removes the need to pay each month and is set up through your online account or by calling their customer service line.
- Mailing a check to their lockbox address (found on your bill) takes one to two weeks to process and should include your account number on the check.
- The automated phone payment system accepts bank account payments only and processes them the same day if you call before the cutoff time listed on your bill.
- Late fees and service disconnection begin after the due date shown on your statement, so confirm your payment went through if you are close to that date.
Paying through the Just Energy online account portal
Log in to your Just Energy account at justenergy.com using your account number and password. If you do not have a password, use the "Forgot Password" link on the login page. Once logged in, look for a "Pay Bill" or "Make a Payment" button, usually visible on the account dashboard. Enter the amount you want to pay — you can pay the full balance, a partial amount, or set up a one-time payment for a future date.
Just Energy accepts payment by bank account (checking or savings) or debit card through the portal. Bank account payments typically post within one business day. Debit card payments may carry a processing fee, which Just Energy will disclose before you confirm the transaction. Credit cards are not accepted through the portal. If you are paying close to your due date, confirm the payment posted to your account before assuming it is complete.
Setting up automatic monthly payments
Automatic bank draft is the most hands-off payment method. You authorize Just Energy to withdraw your bill amount from your bank account on a date you choose each month — usually around the due date. Set this up through your online account by navigating to "Billing" or "Payment Settings" and selecting "Autopay" or "Automatic Payment." You will need your bank routing number and account number.
Once autopay is active, you can still log in and make additional payments if you want to pay early or pay more than the automatic amount. You can pause or cancel autopay at any time through your account settings. If your bill amount varies month to month (as it does for most customers), Just Energy will draft the full amount due each billing cycle. Check your bank statement after the first automatic payment to confirm the amount and timing are correct.
Mailing a check or money order
If you prefer to mail payment, write your account number on the check or money order and send it to the lockbox address printed on your bill statement. Do not send payment to Just Energy's corporate office — it will be delayed. The lockbox address is the only mailing address that processes payments on time.
Mail typically takes 5 to 10 business days to reach the lockbox and another 1 to 3 business days to post to your account. If your due date is within two weeks, mailing is risky — the payment may not post before the late fee triggers. For time-sensitive payments, use the online portal or phone system instead. Money orders are treated the same as checks and take the same amount of time to process.
Paying by phone through the automated system
Just Energy's automated phone payment system allows you to pay by bank account without speaking to a representative. Call the number on your bill statement and follow the prompts to enter your account number and bank account details. The system will confirm the payment amount and the date it will post. Bank account payments made before the cutoff time (usually 8 p.m. Eastern) post the same business day.
The automated system does not accept credit cards or debit cards — only bank accounts. If you do not have a bank account or prefer not to use the automated system, you must pay online or by mail. If you reach a live representative while calling, ask them to transfer you to the automated payment line or use the online portal instead.
What happens if you miss the due date
Just Energy charges a late fee if payment does not post by the due date on your statement. The late fee amount varies by state and is listed in your service agreement or on your bill. After 30 days past due, Just Energy may issue a disconnection notice, which gives you a window (usually 10 to 14 days) to pay before service is shut off. If service is disconnected, you will owe a reconnection fee in addition to the past-due balance.
If you realize payment will be late, contact Just Energy's customer service before the due date to discuss a payment arrangement or extension. Some situations — such as medical hardship or temporary financial difficulty — may may have access to for a brief extension, though this is not may provide. Paying as soon as possible after missing the due date stops the disconnection process, but the late fee will still explore.
Troubleshooting payment problems
If your online payment fails, the most common causes are an incorrect bank account number, insufficient funds, or a mismatch between the name on your account and the name on your bank account. The portal usually displays an error message explaining why the payment was rejected. Correct the information and try again, or use a different payment method.
If you paid online or by phone but the payment has not posted after two business days, log into your account and check the payment status. Most portals show pending and posted payments separately. If the payment shows as pending, wait one more business day. If it shows as failed, you will see the reason and can retry. If you cannot find the payment in your account history and more than three business days have passed, contact Just Energy's customer service with your confirmation number or receipt.
Frequently Asked Questions
Can I pay my Just Energy bill with a credit card?
No. Just Energy does not accept credit card payments through their online portal, phone system, or by mail. You can pay by bank account (online or by phone), debit card (online only), or check. Some third-party payment processors may accept credit cards, but they charge additional fees and are not operated by Just Energy.
How long does it take for a payment to show up in my account?
Online bank account payments and phone payments typically post within one business day. Debit card payments may take one to two business days. Mailed checks take 5 to 10 business days to arrive and 1 to 3 more days to post. If your due date is approaching, use the online portal or phone system to avoid late fees.
What if I set up autopay but want to skip a month?
Log into your Just Energy account and pause or cancel autopay before the payment date. You can turn it back on the following month. If autopay has already processed and you want a refund, contact customer service — they may issue a credit to your account instead of a refund check.
Is there a fee to pay my bill online?
Paying by bank account online is free. Paying by debit card online may include a processing fee, which Just Energy discloses before you confirm the payment. Automatic bank draft is free. Mailed checks and money orders have no fee, but they take longer to process.
What should I do if my payment was late and I got a disconnection notice?
Pay the full past-due balance when ready through the online portal or phone system. Once the payment posts, contact Just Energy to confirm the disconnection notice is cancelled. If service has already been disconnected, you will need to pay both the past-due balance and a reconnection fee to restore service.