What JEA is and how to pay them
JEA is the Jacksonville Electric Authority, a public utility that provides electricity, water, and sewer service to parts of Florida. If you receive a JEA bill, you have several ways to pay: online through their website, by phone, by mail, or in person at a payment location. The fastest and most convenient method is online through your JEA account, where you can set up a one-time payment or recurring automatic payments.
JEA does not charge a fee for online payments made through their official website or for payments by mail. Phone payments and in-person payments are also free. If you use a third-party payment service or a credit card processor, that service may charge its own fee — JEA does not control those charges.
Key Takeaways
- You can pay JEA bills online at myjea.com without creating an account, or by logging into your account to set up automatic payments.
- Phone payments are available 24/7 by calling JEA's automated system or speaking to a representative during business hours.
- Mail payments should be sent to the address printed on your bill, and JEA recommends mailing at least five business days before your due date.
- In-person payments can be made at JEA payment centers or authorized payment locations throughout the Jacksonville area.
- Setting up automatic payments through your JEA account ensures you never miss a due date and gives you control over the payment amount and frequency.
Paying online through myjea.com
The easiest way to pay a JEA bill is through the JEA website at myjea.com. You do not need to create an account to make a one-time payment. On the homepage, look for the "Pay My Bill" or "Make a Payment" button, enter your account number (found on your bill), and follow the prompts to enter your payment amount and banking information.
If you want to set up automatic recurring payments or view your payment history, you will need to create a JEA online account. Go to myjea.com, select "Create Account," and provide your account number, email address, and a password. Once logged in, you can schedule payments for specific dates, set up autopay to deduct from your bank account on the same day each month, or change your payment method at any time.
Online payments typically process within one business day if you submit them before 5 p.m. Eastern Time on a business day. If you submit a payment after 5 p.m. or on a weekend, it will process the next business day. JEA considers a payment received on the date it is processed, not the date you submit it, so plan accordingly if your due date falls on a weekend or holiday.
Paying by phone
JEA's automated phone payment system is available 24 hours a day, 7 days a week. Call 904-665-7000 and follow the prompts to enter your account number and payment information. You will need a bank account number and routing number, or a debit or credit card. The system will confirm your payment amount and provide a confirmation number — write this down for your records.
If you prefer to speak with a representative, JEA's customer service team is available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time, and Saturday 8 a.m. to 5 p.m. Eastern Time. Call 904-665-7000 and select the option to speak with an agent. A representative can answer questions about your bill, help you set up a payment plan if you are behind, or process your payment over the phone.
Paying by mail
To pay by mail, write a check or money order payable to JEA and include it with the payment stub from your bill. The mailing address is printed on your bill itself — do not use a different address. Mail your payment at least five business days before your due date to may support it arrives on time. JEA processes mail payments on the date they are received, not the date you mail them.
Include your account number on the check or money order, even though it is also on the payment stub. If your check is lost or delayed in the mail, JEA will not consider it late if you can show proof of mailing (such as a postal receipt). Keep a copy of your cancelled check or money order receipt for your records.
Paying in person at JEA locations
JEA operates payment centers in the Jacksonville area where you can pay in person with cash, check, debit card, or credit card. The main payment center is located at JEA's headquarters, but there are also authorized payment locations at various retail outlets and government offices throughout the service area. Check myjea.com or call 904-665-7000 to find the payment location nearest you and confirm its hours.
In-person payments are processed when ready, and you will receive a receipt on the spot. This method is useful if you prefer to pay with cash or if you want to may support your payment is received before a important date. Some payment locations may charge a small fee for credit card payments, so ask before you pay.
Setting up automatic payments and payment plans
Automatic payments are the most reliable way to may support you never miss a JEA due date. Log into your account at myjea.com, go to "Billing & Payments," and select "Autopay." Choose the day of the month you want the payment to be deducted from your bank account, and JEA will charge that amount automatically each month. You can change or cancel autopay at any time through your account.
If you are behind on your JEA bill or cannot pay the full amount at once, JEA offers payment plans. Contact JEA's customer service at 904-665-7000 to discuss your situation. A representative can work with you to set up a schedule that fits your budget. Payment plans typically allow you to spread your balance over several months, though the exact terms depend on how much you owe and your account history.
What to do if your payment does not go through
If you submitted a payment online or by phone and received a confirmation number, but the payment did not process, contact JEA when ready at 904-665-7000. Have your confirmation number ready. A representative can check the status of your payment and resubmit it if there was an error.
If your payment was rejected because of insufficient funds or an expired card, update your payment method and try again as soon as possible. JEA may charge a late fee if your payment is not received by the due date, even if the delay was caused by a processing error. If you believe the late fee was applied in error, call customer service to dispute it.
Frequently Asked Questions
Can I pay my JEA bill with a credit card?
Yes, you can pay with a credit or debit card online at myjea.com, by phone at 904-665-7000, or in person at a JEA payment center. Some third-party payment processors may charge a convenience fee for credit card payments, but JEA's official channels do not.
What happens if I miss my JEA due date?
JEA charges a late fee if your payment is not received by the due date shown on your bill. The amount varies depending on your bill total. If your account falls significantly behind, JEA may disconnect your service. Contact customer service when ready if you cannot pay on time to discuss a payment plan or other options.
How do I know if my JEA payment went through?
If you paid online or by phone, you will receive a confirmation number when ready. Log into your JEA account at myjea.com to view your payment history and confirm the transaction. If you paid by mail, allow five to seven business days for the payment to appear in your account. Call 904-665-7000 if you do not see your payment after that time.
Can I change my JEA payment due date?
JEA assigns your due date based on your account setup, and you cannot change it directly. However, if you set up autopay, you can choose which day of the month the payment is deducted. Contact customer service at 904-665-7000 if you want to discuss changing your billing cycle.
Is there a fee for paying my JEA bill online?
No, JEA does not charge a fee for online payments made through myjea.com or for payments by mail, phone, or in person at a JEA payment center. Third-party payment services may charge their own fees, but those are separate from JEA's service.