Intermountain Healthcare's bill pay system lets you settle medical bills directly through their patient portal without mailing a check or calling their billing department

Intermountain Healthcare operates across Utah, Idaho, and Wyoming. When you receive a bill from any Intermountain facility or provider, you can pay it online through their MyChart portal — the same login you use to view test results and message your doctor. The process takes about five minutes and works from any device with internet access.

You'll need your bill in front of you (or your account number from a previous statement), a valid payment method, and an active MyChart account. If you don't have one yet, you can create it during your first visit or by going to Intermountain's website and selecting the MyChart login option.

Key Takeaways

  • Log into MyChart using your Intermountain Healthcare username and password to reach the bill pay section.
  • You can pay with a debit card, credit card, or bank account transfer, though credit cards may carry a processing fee.
  • Payment confirmation appears when ready after you submit, and the money typically reaches Intermountain within one to three business days.
  • If you can't locate your bill online, call the billing department directly at the number on your paper statement to get your account number.

Logging into MyChart and finding your bill

Go to Intermountain's main website and look for the MyChart login link, usually in the upper right corner or under a "Patients" menu. Enter your username and password. If you've forgotten either one, select "Forgot username or password" and follow the email recovery steps — Intermountain will send you a reset link within a few minutes.

Once you're logged in, look for a section labeled "Billing," "Pay My Bill," or "Payments." The exact name varies slightly depending on which Intermountain facility treated you, but it's always in the main menu. Select it, and you'll see a list of any outstanding balances tied to your account. Each entry shows the amount due, the date the bill was issued, and which department or facility it came from.

Choosing a payment method and amount

Click on the bill you want to pay. A screen will appear asking how much you want to pay — you can pay the full balance, a partial amount, or a specific dollar figure. Enter the amount and select your payment method from the options shown.

Intermountain typically accepts debit cards, credit cards, and electronic bank transfers (ACH). Debit cards and bank transfers usually have no fee. Credit cards often carry a processing fee of 2 to 3 percent, though this varies — the system will show you the exact fee before you confirm. If the fee seems high, use a debit card or bank account instead.

If you're paying by bank account, you'll enter your routing number and account number. These appear on the bottom left of any check from that account. Intermountain will not store this information after the transaction completes.

Confirming your payment and getting a receipt

Review the amount, payment method, and billing account one more time before you submit. Once you select "Confirm" or "Pay Now," the transaction processes when ready. You'll see a confirmation number on screen — write this down or take a screenshot, as you may need it if you have questions later.

Intermountain sends a receipt to the email address on file with your MyChart account within a few minutes. If you don't see it, check your spam folder. The receipt shows the confirmation number, the amount paid, the payment method used, and the date.

When the money reaches Intermountain

Debit card and credit card payments usually post to your account within one business day. Bank account transfers (ACH) typically take two to three business days. During this time, the payment is in transit but not yet reflected in your balance. You can check your updated balance by logging back into MyChart after the processing period ends.

If you're paying a bill that's already past due, let Intermountain know you've submitted payment. Call the billing number on your statement and give them your confirmation number — they can often note your account to prevent late fees or collection notices while the payment clears.

What to do if you can't find your bill online

Sometimes a bill doesn't appear in MyChart right away, especially if it was just issued. Wait 24 to 48 hours and check again. If it still doesn't show up, your account may not be linked to that particular bill or facility visit.

Call the billing department number on your paper statement. Have your date of service, provider name, and patient ID ready. The billing staff can confirm the balance, tell you why it's not showing in MyChart, and either help you pay over the phone or send you a direct link to the correct bill in the system.

Paying a bill for someone else

If you're paying a family member's bill, you'll need their MyChart login information or you can call Intermountain's billing department directly. Some facilities allow you to pay over the phone with the patient's account number and your payment method, which is often faster than trying to access someone else's online account.

If the patient has authorized you as a caregiver or representative in their MyChart settings, you may be able to log in with your own credentials and see their bills. Ask the patient to add you during their next MyChart login, or contact Intermountain's patient support line for help setting this up.

Frequently Asked Questions

Is there a fee to pay my bill through MyChart?

Debit card and bank account payments have no fee. Credit card payments usually include a 2 to 3 percent processing fee, though the exact amount depends on your card type and Intermountain's current rates. The system shows you the fee before you confirm the payment.

Can I set up automatic payments for recurring bills?

MyChart's bill pay system processes one-time payments only. If you have ongoing bills from a chronic condition or regular treatment, you'll need to log in and pay each one separately. Contact Intermountain's billing department to ask whether they offer automatic payment plans for your specific situation.

What if I paid but my bill still shows as due?

Bank transfers take two to three business days to post. If you paid by debit or credit card and it's been more than one business day, log out of MyChart completely and log back in to refresh your balance. If it still shows as due, call billing with your confirmation number and they can verify the payment reached their system.

Can I get a refund if I overpaid?

Yes. If you paid more than the balance owed, Intermountain will either issue a refund check or credit the overage to your account. Call the billing department with your confirmation number and ask which option they'll use. Refund checks typically arrive within two to three weeks.

What if I need to dispute a charge on my bill?

Don't pay the disputed amount through MyChart. Instead, call Intermountain's billing department and explain which charge you're questioning. They can place a hold on that item while they investigate. Once it's resolved, you can pay the corrected balance online.