What Intermountain Health Bill Pay Does
Intermountain Health Bill Pay is the online payment system run by Intermountain Health, a large hospital and clinic network operating in Utah, Idaho, and Wyoming. It lets you pay medical bills from Intermountain facilities directly through their website or mobile app instead of mailing a check or calling a payment line.
The system is free to use. You can set up one-time payments or recurring automatic payments, and you can pay from a bank account or debit card. Intermountain does not charge a fee for this service, though your bank may charge a fee if you use a credit card (most banks treat medical bill payments as a cash advance).
You will need an online account with Intermountain Health to use Bill Pay. If you do not have one yet, you create it during your first payment or by visiting their patient portal separately.
Key Takeaways
- Intermountain Health Bill Pay is free and lets you pay from a bank account or debit card through their website or app.
- You must have an online account with Intermountain Health to use the system; creating one takes a few minutes and requires your date of birth and account number from your bill.
- One-time payments usually post within one to three business days; automatic recurring payments can be set up for any amount and frequency you choose.
- If you cannot pay the full balance, you can contact Intermountain's financial counselors to discuss payment plans or financial hardship programs.
How to Set Up Your Intermountain Health Account
Before you can use Bill Pay, you need to create or log into your Intermountain Health online account. Go to the Intermountain Health website and look for the patient portal or "Sign In" button. If you do not have an account, select "Create Account" or "Register."
You will need your date of birth, email address, and the account number from your Intermountain bill. The system will send a verification code to your email. Enter that code to confirm your identity, then create a password. This process usually takes five to ten minutes.
Once your account is set up, you can log in anytime to view your bills, make payments, and manage your payment settings. You can also read past statements and view payment history from the same portal.
Making a One-Time Payment
Log into your Intermountain Health account and look for the "Pay My Bill" or "Make a Payment" option. Select the bill you want to pay. The system will show you the amount due and the due date.
Enter the payment amount (you can pay the full balance or a partial amount), then choose your payment method. You can pay from a checking or savings account using your routing number and account number, or use a debit card. Do not use a credit card unless you are prepared to pay a cash advance fee from your card issuer.
Review the payment details, including the amount and the account it will come from. Confirm the payment. You will receive a confirmation number on screen and by email. The payment usually posts to your account within one to three business days, though it may take longer if you submit it on a weekend or holiday.
Setting Up Automatic Recurring Payments
If you have an ongoing balance or regular monthly bills, you can set up automatic payments so you do not have to log in each time. From your account, find the "Automatic Payments" or "Recurring Payments" section.
Select the bill you want to pay automatically, then choose the payment amount and frequency. You can set payments to occur weekly, bi-weekly, monthly, or on a custom schedule. Choose your payment method (bank account or debit card) and the date you want the payment to come out each cycle.
You can change or cancel automatic payments anytime by logging back into your account. If you need to stop a payment before it processes, do so at least one business day before the scheduled payment date. Intermountain will send you a reminder email before each automatic payment goes through.
What Happens If You Cannot Pay in Full
If your bill is larger than you can pay right now, you have options beyond Bill Pay. Intermountain Health has financial counselors who work with patients to set up payment plans, often with no interest. You can also ask about financial hardship programs if your income is low or you are facing a temporary crisis.
Contact Intermountain's patient financial services department directly — the phone number is usually on your bill. Explain your situation and ask about a payment plan. Many plans let you pay a smaller amount each month over several months or longer. Some patients also may have access to for bill reduction or forgiveness based on income.
Do not ignore a bill hoping it will go away. Unpaid medical debt can be sent to a collection agency, which damages your credit and may result in a lawsuit. Reaching out to discuss a plan, even if you can only pay a small amount, keeps the account in good standing and shows the provider you are working toward payment.
Troubleshooting Common Issues
If you forget your password, use the "Forgot Password" link on the Intermountain Health login page. The system will send a reset link to your email. If you do not receive it, check your spam folder or wait a few minutes and try again.
If your payment is rejected, the most common reasons are an incorrect bank account number, insufficient funds, or a mismatch between the name on your account and the name on your bill. Check that your routing number and account number are correct, and that your bank account has enough money. If the problem persists, contact Intermountain's payment support line (the number is on your bill or the website).
If a payment shows as pending for more than three business days, it may be delayed due to a weekend or holiday. Check your bank account to confirm the money left your account. If the payment was deducted from your bank but has not appeared in your Intermountain account after five business days, contact Intermountain's billing department with your confirmation number.
Accessing Bill Pay on Mobile
Intermountain Health has a mobile app available on iOS and Android. read the app, log in with the same username and password you use on the website, and you can make payments, view bills, and manage automatic payments from your phone.
The mobile app works the same way as the website version. You can make one-time payments, set up or change automatic payments, and view your payment history. Payments made through the app post on the same timeline as website payments — usually one to three business days.
Frequently Asked Questions
Can I pay a bill from a different Intermountain Health facility than the one that sent it?
Yes. Once you log into your Intermountain Health account, you can see all bills from any Intermountain facility in your account. You can pay any of them through the same portal. The system groups them by facility, so you can choose which one to pay.
What if I pay online but then receive a paper bill in the mail?
Paper bills are often sent before your online payment posts. Once your payment clears (usually one to three business days), the bill will show as paid in your online account. If the paper bill still shows as due after your payment has posted online, contact Intermountain's billing department with your confirmation number.
Can I set up automatic payments for a bill that changes amount each month?
Most automatic payment systems require a fixed amount. If your bill varies, you can set up automatic payments for a minimum amount you know you will owe each month, then log in and pay the difference manually when the full bill arrives. Alternatively, contact Intermountain's financial services to ask if they can set up a custom arrangement.
Is it safe to enter my bank account information on the Intermountain Health website?
Intermountain Health uses encryption and security measures to protect your banking information. The website uses HTTPS (you will see a lock icon in your browser), and your account is password-protected. Do not share your password with anyone, and do not use public Wi-Fi when entering sensitive information if you are concerned about security.
What if I need to dispute a charge after I have paid it?
Contact Intermountain's billing department and explain the issue. They can review the charge and may issue a refund or credit if there was an error. Keep your payment confirmation number handy when you call. If the charge was incorrect, Intermountain can usually process a refund within one to two weeks.