What Intermountain Bill Pay Does

Intermountain Bill Pay is a bill payment service offered through Intermountain Health's patient portal. It lets you pay medical bills directly from your bank account without writing checks or using a credit card. The service is free to use and connects to your Intermountain Health account, so you can see your outstanding balances and payment history in one place.

The service works with most U.S. bank accounts and processes payments within a few business days. You can set up one-time payments or recurring payments for regular bills. Intermountain Bill Pay does not charge you a fee, though your bank may charge a fee if you use a credit card to fund the payment instead of a bank account.

Key Takeaways

  • Intermountain Bill Pay is a free service that lets you pay Intermountain Health medical bills directly from your bank account through the patient portal.
  • Payments typically process within two to three business days, so plan ahead if you have a due date coming up.
  • You can make a one-time payment or set up automatic recurring payments for bills that come regularly.
  • You will need your Intermountain Health patient portal login and your bank account information to get your free guide.

How to Set Up a One-Time Payment

Log into your Intermountain Health patient portal using your username and password. If you do not have a portal account yet, you can create one on the Intermountain Health website using your date of birth and a recent medical record number or insurance ID.

Once you are logged in, look for the "Bill Pay" or "Payments" section in the main menu. Select the bill you want to pay — the portal will show you the amount due and the due date. Enter the amount you want to pay (you can pay the full balance or a partial amount) and choose your payment method. Select your bank account from the list of saved accounts, or add a new bank account by entering your routing number and account number.

Review the payment details one more time, then confirm the payment. You will see a confirmation number on the screen and receive a confirmation email. The payment will leave your bank account within two to three business days and will show as processed in your patient portal once it arrives at Intermountain Health.

Setting Up Automatic Recurring Payments

If you have a bill that comes every month — such as a payment plan for a procedure or ongoing treatment — you can set up automatic payments so you do not have to log in each time. From the Bill Pay section, select the bill and choose "Set Up Automatic Payment" or "Recurring Payment."

Enter the amount you want to pay each time, the date you want the payment to come out of your account each month, and how long you want the payments to continue. You can stop automatic payments at any time by logging back into the portal and canceling the recurring payment. Intermountain Health will send you a reminder email a few days before each automatic payment is scheduled to process.

What Happens If a Payment Fails

If your bank rejects a payment — usually because of insufficient funds or an incorrect account number — Intermountain Health will send you an email notification. The payment will not go through, and your bill will remain outstanding. You will need to log back into the portal, check what went wrong, and try again with corrected information.

If you set up a recurring payment and one payment fails, the automatic payments will pause. You will need to fix the problem and restart the recurring payment manually, or make a one-time payment to catch up. Contact Intermountain Health's billing department if you are unsure why a payment was rejected.

Keeping Your Bank Information find

Intermountain Health uses encryption to protect your bank account information when you enter it into the portal. Your routing number and account number are stored securely and are not visible in full once you save them — the portal will show only the last four digits of your account number for your reference.

Do not share your patient portal login with anyone else, and do not use public Wi-Fi when entering sensitive banking information. If you think someone has accessed your account without permission, change your password when ready and contact Intermountain Health's patient support line to report the issue.

Alternatives If Bill Pay Is Not Available for Your Bill

Some older bills or bills from specific departments may not be available through the online Bill Pay system. If you cannot find your bill in the portal, you can pay by phone by calling the Intermountain Health billing department directly — the phone number is usually on your bill statement. You can also mail a check to the address listed on your bill, or ask about paying in person at your local Intermountain Health facility.

If you have questions about whether a specific bill can be paid through Bill Pay, contact Intermountain Health's patient billing support before trying other payment methods. They can tell you which bills are available online and help you set up payment if there is a technical issue.

Frequently Asked Questions

How long does it take for a payment to show up in my account?

Payments typically process within two to three business days. Once the payment arrives at Intermountain Health, it will show as received in your patient portal. If you are close to a due date, plan to make your payment at least three to four business days in advance to avoid late fees.

Can I pay with a credit card through Intermountain Bill Pay?

Intermountain Bill Pay is designed to work with bank accounts. If you want to pay with a credit card, you will need to call the billing department or mail a check instead. Some credit card companies charge a cash advance fee if you use them to pay medical bills, so check with your card issuer first.

What if I need to cancel a payment I already made?

If you made a payment by mistake or want to cancel it, contact Intermountain Health's billing department as soon as possible. They may be able to stop the payment if it has not yet processed. Once a payment has been received and applied to your account, you will need to request a refund instead.

Can I see my payment history in the patient portal?

Yes. The Bill Pay section of your patient portal shows all payments you have made through the system, including the date, amount, and status of each payment. You can use this to track what you have paid and what balance remains on your account.

What should I do if I forget my patient portal password?

Click the "Forgot Password" link on the Intermountain Health login page and follow the prompts to reset it. You will need to verify your identity using information from your medical record, such as your date of birth or a recent appointment date. Once you reset your password, you can log back in and access Bill Pay.