What IHC Bill Pay is and how to use it

IHC Bill Pay is the online bill payment system run by Intermountain Healthcare, a large health system in the western United States. If you receive a bill from an Intermountain Healthcare facility or provider, you can pay it through their website or mobile app instead of mailing a check or paying by phone.

The system lets you set up one-time payments or recurring payments, depending on your situation. You can pay from a bank account (using your routing and account number) or with a debit card. The payment goes directly to your Intermountain Healthcare account, and you get a confirmation number for your records.

To use IHC Bill Pay, you need to create an online account through Intermountain Healthcare's patient portal. This is separate from bill payment itself — the portal is where you log in, and bill pay is one of the tools inside it. You will need your bill or account number and a valid email address to get your free guide.

Key Takeaways

  • IHC Bill Pay is Intermountain Healthcare's payment system for medical bills, accessible through their patient portal website or app.
  • You can pay with a bank account or debit card, and payments typically post within one to three business days.
  • Setting up an online account requires your bill number, email address, and date of birth or Social Security number for verification.
  • If you cannot pay the full bill at once, contact Intermountain Healthcare's billing department directly to discuss payment plans before using Bill Pay.
  • Bill Pay is for paying bills you have already received; it does not handle insurance claims or coverage questions.

How to set up your IHC Bill Pay account

Start by going to Intermountain Healthcare's patient portal website. Look for a link that says "Create Account" or "Register" — this is usually on the login page. You will need your bill number (found at the top of your Intermountain Healthcare bill) and an email address you check regularly.

During registration, you will be asked to verify your identity. Intermountain Healthcare typically asks for your date of birth and the last four digits of your Social Security number. Once you enter this information, they send a verification code to your email. Check your inbox (and spam folder) for that code, then return to the website and enter it to complete registration.

After your account is active, log in and look for a section labeled "Pay My Bill," "Billing," or "Payments." This is where you access Bill Pay. You may need to add your payment method (bank account or debit card) before you can make your first payment.

Payment methods and how long payments take

IHC Bill Pay accepts two types of payment: bank account transfers and debit cards. Bank account transfers are usually free, while debit card payments may carry a small fee — check the payment screen before you confirm, as fees vary.

When you enter your bank account information, you provide your routing number and account number. These appear on the bottom left of any check from that account. Do not use a credit card for bank account payments; the system is designed for checking or savings accounts only.

Payments typically post to your Intermountain Healthcare account within one to three business days. Weekends and holidays can add time. Once your payment posts, you should see the updated balance in your online account. Keep your confirmation number (shown right after you submit payment) in case you need to track the payment later.

Setting up automatic or recurring payments

If you have a regular monthly bill from Intermountain Healthcare, you can set up a recurring payment so the same amount is withdrawn automatically each month. This is useful for ongoing treatment or therapy costs that stay the same.

To set up recurring payments, select the "Recurring" or "Automatic" option when you are entering your payment details. You will choose the payment amount, the date each month you want it to come out, and how many times it should repeat (or whether it should continue until you cancel it). Review all the details carefully before confirming.

You can change or cancel a recurring payment anytime through your online account. Log in, find the recurring payment in your payment history, and select "Modify" or "Cancel." Changes usually take effect within one business day, but confirm the timing before your next scheduled payment date.

What to do if you cannot pay the full amount

IHC Bill Pay is designed for paying bills in full or in partial amounts you choose. If you owe a large balance and cannot pay it all at once, do not use Bill Pay to make a small payment and hope the rest goes away. Instead, contact Intermountain Healthcare's billing department directly to discuss a payment plan.

Payment plans allow you to spread the cost over several months with a set schedule. Intermountain Healthcare's billing team can work with you on this, and they may be able to set up automatic payments once a plan is in place. The phone number for billing is usually on your bill itself, or you can find it through the patient portal.

If you are having financial hardship, ask the billing department about financial information programs. Intermountain Healthcare, like most large health systems, has programs for uninsured or underinsured patients. These are separate from bill payment and require a separate conversation with a financial counselor.

Troubleshooting common issues

If you forget your password, use the "Forgot Password" link on the login page. Intermountain Healthcare will send a reset link to your email. If you do not receive it within a few minutes, check your spam folder or try again.

If your payment is rejected (for example, if your bank account information is incorrect), you will see an error message on the payment screen. Common reasons include a typo in your routing or account number, insufficient funds, or a frozen account. Correct the information and try again, or contact your bank if you are unsure whether your account is active.

If a payment shows as submitted but you do not see it post after three business days, log back into your account and check your payment history. You can also contact Intermountain Healthcare's billing department with your confirmation number. Do not make a second payment until you confirm the first one did not go through.

Bill Pay versus other ways to pay Intermountain Healthcare

You have several ways to pay an Intermountain Healthcare bill: online through Bill Pay, by phone, by mail, or in person at a facility. Bill Pay is usually the fastest and most convenient because you do not have to wait for mail delivery or speak to someone on the phone.

Paying by phone requires calling the billing department and speaking to a representative. This takes longer but may be necessary if you have questions about your bill or need to set up a payment plan. Mailing a check is the slowest option — it can take a week or more for the payment to arrive and post.

If you are paying at a facility (such as at the hospital or clinic where you received care), ask the front desk or billing office where to go. Some locations have a cashier window; others direct you to a specific department. Paying in person is useful if you prefer to handle it face-to-face or if you have questions about your bill.

Frequently Asked Questions

Do I have to create an online account to use Bill Pay?

Yes. Bill Pay is only available through Intermountain Healthcare's patient portal, which requires an online account. You cannot pay through Bill Pay by phone or mail. However, you can still pay by phone or mail if you prefer not to create an account.

Is there a fee to use IHC Bill Pay?

Bank account payments through Bill Pay are free. Debit card payments may have a fee, which Intermountain Healthcare displays on the payment screen before you confirm. The fee amount varies, so check each time you pay with a debit card.

Can I pay someone else's Intermountain Healthcare bill through Bill Pay?

Only if you have access to their online account. You cannot pay another person's bill using your own account. If you want to help someone pay their bill, they need to add you as an authorized user on their account, or you can give them the money and they can pay through their own account.

What if my bill is from my insurance company, not Intermountain Healthcare?

IHC Bill Pay only works for bills from Intermountain Healthcare providers and facilities. If your bill is from your insurance company, you need to pay through their system instead. Check your insurance bill for payment instructions.

How do I know if my payment went through?

You will see a confirmation number on the screen when ready after you submit payment. Write this down or take a screenshot. Log back into your account within one to three business days to confirm the payment has posted to your bill. You can also check your bank account to see if the money was withdrawn.