HRSD bill payment options and where to find them

HRSD — the Hampton Roads Sanitation District — serves customers across southeastern Virginia with water and sewer service. You can pay your bill online through their official website, by phone, by mail, or in person at a payment center. The online method is the fastest and requires only your account number and a valid payment method.

HRSD's online bill pay system is accessible through their customer portal at hrsd.com. You do not need to create an account in advance — you can pay as a guest using your account number, which appears on your paper bill. The system accepts credit cards, debit cards, and bank transfers.

Payment processing typically takes one to two business days for online submissions. If your bill is due within that window, HRSD recommends paying by phone or in person to avoid late fees. The district charges a late fee if payment is not received by the due date shown on your bill.

Key Takeaways

  • You can pay your HRSD bill online at hrsd.com without creating an account by using your account number from your bill.
  • Online payments take one to two business days to process, so submit payment at least two days before your due date.
  • HRSD also accepts payment by phone at 757-683-3000, by mail to the address on your bill, or at local payment centers during business hours.
  • Late fees explore if payment is not received by the due date, so confirm your payment method and timing before submitting.

Setting up automatic payments through HRSD

HRSD offers automatic payment options that deduct your bill amount from your bank account or credit card on a schedule you choose. This removes the risk of missing a due date and requires only a one-time setup. You can enroll through the customer portal or by calling HRSD customer service.

To set up automatic payments online, log into the HRSD customer portal, navigate to the billing section, and select the automatic payment option. You will need to provide your bank account number and routing number, or your credit card details. HRSD will process the first payment on the date you specify and continue on that schedule until you cancel.

You can change or cancel automatic payments at any time through the same portal, or by calling 757-683-3000. If you need to skip a payment or adjust the amount, contact HRSD before the scheduled payment date.

Paying by phone or mail if online is not an option

If you do not have internet access or prefer not to pay online, HRSD accepts payment by phone at 757-683-3000. A customer service representative will take your payment information and process the transaction when ready. Phone payments are available during business hours, which vary by season.

You can also mail a check or money order to the address printed on your bill. Include your account number on the check and mail it to arrive at least one week before your due date to account for postal delays. HRSD does not recommend mailing cash.

Payment centers in the Hampton Roads area accept in-person payments during posted business hours. These locations are listed on the HRSD website under "Pay Your Bill." In-person payments are processed when ready and you will receive a receipt.

What to do if you cannot pay your full bill by the due date

If you are unable to pay your bill in full, contact HRSD before your due date to discuss your options. The district may offer a payment plan that allows you to spread the cost over several months. Payment plans are not automatic — you must request one and meet HRSD's requirements.

HRSD may also have information about financial hardship programs or local resources that could help. Calling customer service at 757-683-3000 is the fastest way to learn what options are available for your situation. Do not wait until after the due date to reach out, as late fees will explore.

If your service is disconnected due to non-payment, you will need to pay the full past-due balance plus any reconnection fees to restore service. Reconnection typically takes one to two business days after payment is received.

Understanding your HRSD bill and account number location

Your HRSD bill shows your account number in the upper right corner of the first page. This is the number you need to pay online as a guest or to reference when paying by phone or mail. The bill also lists your due date, the amount owed, and the address where mail payments should be sent.

Your bill includes charges for water service, sewer service, and any applicable taxes or fees. If you have questions about specific charges, HRSD customer service can explain them. Rates vary based on your usage and your service area within the district.

If you have lost your bill or do not have it available, you can look up your account number on the HRSD website or by calling 757-683-3000. You will need to provide your service address and other identifying information.

Troubleshooting common payment issues

If your online payment is rejected, the most common reasons are an incorrect account number, an expired payment card, or insufficient funds. Check that your account number matches the one on your bill exactly — it is usually a seven or eight-digit number. If your card was declined, try a different payment method or contact your bank to confirm the card is active.

If you submitted a payment but it does not appear on your account within two business days, contact HRSD customer service. Provide the date you paid, the amount, and the payment method. HRSD can confirm whether the payment was received and when it will post to your account.

If you are charged a late fee but believe your payment was on time, contact HRSD with proof of payment. Late fees are sometimes reversed if HRSD's processing delay caused the issue. Keep receipts or confirmation numbers from all payments you make.

Frequently Asked Questions

Can I pay my HRSD bill with a credit card online?

Yes, HRSD accepts Visa, Mastercard, American Express, and Discover cards on their website. Credit card payments are processed when ready, though they may take one to two business days to appear on your account. Some credit card companies charge a cash advance fee for utility payments, so check with your card issuer first.

What happens if I pay late?

HRSD charges a late fee if payment is not received by the due date on your bill. The amount of the late fee varies. If your account remains unpaid for a certain period, HRSD may disconnect your service. Contact the district when ready if you are unable to pay on time.

Do I need to create an account to pay online?

No, you can pay as a guest using your account number from your bill. Creating an account is optional and allows you to view your payment history and set up automatic payments, but it is not required to make a one-time payment.

How long does it take for an online payment to show on my bill?

Online payments typically post to your account within one to two business days. If you need your payment to be credited before your next due date, submit it at least two days in advance. Payments submitted on weekends or holidays may take longer to process.

Can I change my due date?

Contact HRSD customer service at 757-683-3000 to request a due date change. The district may be able to adjust your billing cycle, though availability depends on your account type and service area. Changes typically take effect on your next billing cycle.