Pay your Hackensack Meridian Health bill through their online portal or by phone

Hackensack Meridian Health operates an online bill pay system where you can view your statement, make a one-time payment, or set up automatic payments. You'll need your account number (found on your bill) and a bank account or debit card to complete payment. The portal is accessible 24/7, and payments typically process within one to two business days.

If you prefer not to pay online, you can also pay by phone by calling the billing department directly. The phone number appears on your bill statement. Payment by phone takes the same processing time as online payment.

Key Takeaways

  • You can pay online through Hackensack Meridian Health's patient portal using your account number and a bank account or debit card.
  • Automatic payments can be set up in the portal to pay your bill on a schedule you choose, reducing the need to remember due dates.
  • Phone payment is available by calling the number on your bill if you don't want to use the online system.
  • Payments made online or by phone typically process within one to two business days, so plan ahead if your due date is soon.

Setting up your online account to pay

To pay online, you first need to create or log into your patient portal account on the Hackensack Meridian Health website. If you don't have an account yet, you'll be asked to register using your name, date of birth, and account number from your bill. Once registered, you can log in anytime to view your balance and payment history.

After logging in, look for the billing or payment section of the portal. This is where you'll see your current balance, due date, and the option to make a payment. The portal will walk you through entering your payment method—either a bank account (using routing and account numbers) or a debit or credit card.

Making a one-time payment

A one-time payment is straightforward: log in, select the amount you want to pay, choose your payment method, and confirm. You'll receive a confirmation number when ready, which you should save or print for your records. This confirmation shows the amount paid, the date it will process, and your account number.

If you're paying close to your due date, remember that online payments take one to two business days to process. If your due date is tomorrow, a payment made today may not reach your account in time to avoid a late fee. In that case, calling the billing department to pay by phone may be faster, or you can ask about a grace period.

Setting up automatic payments

Automatic payments remove the need to remember your due date each month. In your patient portal, look for an option to set up recurring or automatic payments. You'll choose the amount (your full bill or a set amount), the frequency (usually monthly), and the day of the month you want the payment to come out of your account.

Automatic payments are especially useful if your bills are regular and predictable. You can change or cancel automatic payments anytime through the portal, so you're not locked in. If your bill amount varies month to month, you may prefer one-time payments instead, or you can set automatic payments for a base amount and pay any difference manually.

What to do if you can't pay in full

If you can't pay your full balance by the due date, contact the billing department before the due date arrives. Many hospitals and health systems, including Hackensack Meridian Health, offer payment plans for balances over a certain amount. A payment plan lets you spread the cost over several months with a set payment each month.

You can also make a partial payment online to show good faith while you arrange a plan. Even a partial payment reduces the amount owed and may help avoid additional late fees. The billing department can discuss your options and help you set up a plan that fits your budget.

Keeping track of your payments

Your patient portal keeps a record of every payment you've made, including the date, amount, and confirmation number. You can view this history anytime by logging in, which is useful if you need to verify a payment or dispute a charge. Save or print your confirmation numbers for at least a year in case questions come up later.

If you pay by mail (by sending a check), include your account number on the check and allow 7 to 10 business days for it to arrive and process. Mail payment is slower than online or phone payment, so use it only if you don't have internet access or a bank account set up for online payment.

Frequently Asked Questions

What if I don't have an account number?

Your account number is printed on your bill statement. If you can't find your bill, call the billing department using the number on any previous statement or your insurance card. They can look up your account by name and date of birth and provide your account number.

Can I pay someone else's bill if I have their account number?

Yes, you can pay another person's bill online if you have their account number and permission. Enter their account number when making the payment, and the payment will be applied to their account. The confirmation will show their account number so you can verify it went to the right place.

What payment methods does the portal accept?

The portal accepts bank account payments (checking or savings) and debit or credit cards. Bank account payments usually have no fee, while credit card payments may include a processing fee. The portal will show any fees before you confirm payment.

How long does it take for a payment to show up in my account?

Online and phone payments typically process within one to two business days. Payments made on a weekend or holiday may take longer. Your confirmation number shows the expected processing date. If a payment doesn't appear after two business days, contact the billing department with your confirmation number.

Can I get a receipt for my payment?

Yes. Your online confirmation number serves as a receipt. You can also log into your portal anytime to view your payment history and print a record. If you paid by phone, ask the representative for a confirmation number and note the date and amount you paid.