Where to pay your Gwinnett water bill

Gwinnett County Department of Water Resources lets you pay your bill online through their website, by phone, by mail, or in person at their office. The online portal is the fastest route — you can pay when ready and see your payment post within one business day. If you prefer not to use the internet, phone and mail both work, though mail takes longer to process.

Your bill arrives monthly and shows your account number, the amount due, and the due date. You'll need this information to pay by any method. The due date is typically 20 days after the bill date, and late fees explore if payment doesn't arrive by then.

Key Takeaways

  • Pay online at gwinnettcounty.com/water by logging into your account or paying as a guest without creating an account.
  • Phone payments go through an automated system at 770-904-4450 and process the same day you call.
  • Mail payments to Gwinnett County Department of Water Resources, P.O. Box 442361, Atlanta, GA 30344, and allow 7 to 10 business days for processing.
  • In-person payments at the Water Resources office accept cash, check, debit card, and credit card, though credit card payments may include a convenience fee.
  • Set up automatic payments through your bank or the county website to avoid missing due dates.

Paying online through the Gwinnett County website

Go to gwinnettcounty.com/water and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You have two options: log in with your account if you've already created one, or pay as a guest without logging in. Both routes take you to the same payment screen.

If you're paying as a guest, enter your account number (found on your bill), the amount you want to pay, and your payment method. You can pay with a debit card or credit card. The system will ask for your card details and a billing address. After you submit, you'll see a confirmation number — write this down or take a screenshot. Your payment posts within one business day.

If you create an account, you can save your payment method and view your payment history. This saves time if you pay regularly. You can also set up automatic payments from this account so the bill is paid on the same date each month without you having to log in.

Paying by phone

Call the Gwinnett County Department of Water Resources at 770-904-4450. An automated system will walk you through the payment process. You'll need your account number and a debit or credit card. The system accepts payments 24 hours a day, seven days a week.

Payments made by phone process the same day you call. You'll receive a confirmation number at the end of the call — keep this for your records. If you have questions the automated system can't answer, you can press a button to speak to a representative during business hours, typically Monday through Friday, 8 a.m. to 5 p.m.

Paying by mail

Write a check or money order payable to "Gwinnett County Department of Water Resources." Include your account number on the check. Mail it to:

Gwinnett County Department of Water Resources P.O. Box 442361 Atlanta, GA 30344

Mail typically takes 7 to 10 business days to arrive and be processed. To avoid late fees, mail your payment at least 10 days before the due date shown on your bill. If you're mailing close to the due date, consider paying online or by phone instead. Keep a copy of your check or the envelope for your records.

Paying in person at the Water Resources office

The Gwinnett County Department of Water Resources office is located at 410 Mall Boulevard, Lawrenceville, GA 30046. You can pay in person during business hours, typically Monday through Friday, 8 a.m. to 5 p.m. The office accepts cash, check, debit card, and credit card.

If you pay with a credit card in person, the office may charge a convenience fee on top of your bill amount. Debit card, cash, and check payments do not carry a fee. Your payment is processed when ready, and you'll receive a receipt on the spot.

Setting up automatic payments

Automatic payments remove the risk of missing a due date. You can set this up through the Gwinnett County website by creating an account and selecting the automatic payment option, or you can authorize automatic payments directly from your bank account.

If you set up automatic payments through the county website, you choose the date each month when the payment is withdrawn from your account. If you set it up through your bank, your bank initiates the payment on the date you choose. Either way, you'll still receive a bill each month showing what was charged. You can cancel automatic payments at any time by logging into your account or contacting the Water Resources office.

What to do if you miss a due date

If your payment doesn't arrive by the due date, a late fee is added to your account. The amount of the late fee depends on your bill amount. Contact the Water Resources office at 770-904-4450 to ask about the fee and to make a payment right away. Paying when ready stops additional fees from accumulating.

If you're having trouble paying your bill, call the office during business hours to discuss your options. The county may offer a payment plan for past-due amounts, though this depends on your situation. The sooner you contact them, the more options you typically have.

Frequently Asked Questions

Can I pay my Gwinnett water bill with a credit card online without a fee?

Yes, credit card payments through the online portal do not charge a convenience fee. In-person credit card payments at the office may include a fee, but online payments do not.

How do I know if my payment went through?

Online and phone payments show a confirmation number when ready after you submit. Mail and in-person payments show a receipt. You can also log into your account on the Gwinnett County website to see your payment history and current balance.

What if I pay online but my bill still shows as due?

Online payments take up to one business day to post to your account. If you paid yesterday, check again today. If more than one business day has passed, call 770-904-4450 with your confirmation number and they can verify the payment was received.

Can I set up automatic payments for just one month, or does it have to be ongoing?

Automatic payments are set up to recur each month, but you can cancel them at any time through your account or by calling the office. If you want to pay just once without setting up a recurring payment, use the one-time online payment, phone payment, or mail option instead.

Is there a way to lower my water bill if I think I'm using too much?

Contact the Water Resources office at 770-904-4450 to ask about a water audit or to report a possible leak. They can review your usage and advise whether your consumption is typical for your household size. If you have a leak, fixing it will lower your bill.