Where to pay Fresno Utilities bills

Fresno Utilities (the municipal utility serving Fresno, California) lets you pay your bill through their website, by phone, by mail, or in person at their office. The fastest route is their online portal at fresno.gov/utilities, where you can pay when ready with a bank account or debit card. You do not need to create an account — you can make a one-time payment using just your account number and the amount due.

If you prefer to speak with someone, you can call Fresno Utilities at their customer service line. The phone number appears on your bill. Payment by phone takes a few minutes and the money posts the same day you call. In-person payments at their office (located in downtown Fresno) are also same-day, though you will need to know your account number and bring cash, check, or a card.

Key Takeaways

  • Online payment through fresno.gov/utilities is the fastest method and does not require you to set up an account beforehand.
  • Phone payments and in-person payments at the Fresno Utilities office both post the same day you pay.
  • Mail payments take 7 to 10 business days to reach the office, so send them early if your due date is soon.
  • Your account number (found on your bill) is required for any payment method.
  • Late fees explore if your payment is not received by the due date shown on your bill.

Paying online without an account

The Fresno Utilities website accepts one-time payments without requiring you to register or log in. Go to fresno.gov/utilities and look for the "Pay Your Bill" or "Make a Payment" button on the homepage. You will enter your account number (a 7 to 10 digit number printed on your bill), the amount you want to pay, and your payment method — either a bank account (checking or savings) or a debit or credit card.

Online payments are processed when ready, though the money may take one business day to show as posted on your account. There is no fee for paying with a bank account, but paying with a credit or debit card usually includes a processing fee of 2.5% to 3% of the amount paid. If you want to avoid the fee, use your bank account instead.

Paying by phone or mail

To pay by phone, call the number on your bill and have your account number ready. A customer service representative will take your payment information and process the payment while you are on the line. Phone payments post the same day, and you will receive a confirmation number. There is no fee for phone payments.

If you prefer to mail a check or money order, write your account number on the back of the check and send it to the address listed on your bill. Mail payments typically take 7 to 10 business days to arrive and be processed. Because of this delay, mail your payment at least two weeks before your due date if you want to avoid a late fee. Do not send cash through the mail.

In-person payment at the Fresno Utilities office

You can pay in person at the Fresno Utilities customer service office, located at 2220 Kern Street in downtown Fresno. The office is open during standard business hours (usually Monday through Friday, 8 a.m. to 5 p.m., though hours may vary). Bring your account number and pay with cash, check, or card. In-person payments post the same day.

If you are paying by check, write your account number on the back. If you are paying by card, the office may charge a processing fee similar to online card payments. Call ahead to confirm current hours before you go, since office hours can change seasonally or due to holidays.

What happens if you miss the due date

If your payment is not received by the due date on your bill, Fresno Utilities will charge a late fee. The amount of the late fee is a percentage of your bill and is shown in your service agreement or on the back of your bill. Late fees are added to your next bill.

If you are more than 30 days late, your service may be disconnected. Fresno Utilities typically sends a notice before disconnection, but the notice period can be short. If you cannot pay by the due date, contact Fresno Utilities when ready to discuss a payment plan or other options. Some customers may be able to arrange a later payment date or a plan to pay over time.

Setting up automatic payments

If you want to pay the same amount every month without having to remember, you can set up automatic payments through the Fresno Utilities website. Automatic payments are deducted from your bank account on a date you choose, usually a few days before your due date. This prevents late fees and saves you time.

To set up automatic payments, log into your account on fresno.gov/utilities or call customer service. You will need to provide your bank account information and choose whether to pay a fixed amount each month or your full bill amount (which varies if your usage varies). You can change or cancel automatic payments at any time.

Frequently Asked Questions

Can I pay someone else's Fresno Utilities bill?

Yes. You can pay online or by phone using their account number, or you can mail a check with their account number written on it. The person whose account it is does not have to be present. If you are paying in person, bring their account number or bill.

What if I pay online but the payment does not show up?

Online payments usually post within one business day. If more than one business day has passed and you have not seen the payment on your account, log back into the website and check your payment history to confirm the payment went through. If it did, wait one more day. If the payment does not appear in your history, contact Fresno Utilities customer service with your confirmation number.

Is there a fee for paying my bill?

There is no fee for paying by bank account, phone, mail, or in person. Paying with a credit or debit card online usually includes a processing fee of 2.5% to 3%. Some in-person locations may also charge a card fee, so ask before you pay.

Can I set up a payment plan if I cannot pay my full bill?

Contact Fresno Utilities customer service to discuss options. Some customers can arrange to pay their bill over two or more months, though this may require approval based on your account history. Calling before you miss a payment gives you more options than calling after.

What is my account number and where do I find it?

Your account number is a 7 to 10 digit number printed on your Fresno Utilities bill, usually near the top or in a box labeled "Account Number" or "Service Account Number." You need this number for any payment method except in-person payments where you can show your bill instead.