Call FPL's automated system or speak to a representative to pay your bill by phone

Florida Power & Light (FPL) lets you pay your electric bill by phone using either an automated system or a live representative. The automated line is available 24 hours a day, seven days a week. If you prefer to speak with someone, customer service representatives are available during business hours. You will need your FPL account number and a payment method — either a debit card, credit card, or bank account — ready before you call.

Paying by phone is one of several ways to settle your bill without visiting a payment location or logging into your online account. The payment processes when ready, and you receive a confirmation number on the call. There is no fee to pay by phone with FPL, whether you use the automated system or speak to a representative.

Key Takeaways

  • Call FPL's automated payment line at 1-800-226-3545 any time of day or night to pay with a debit card, credit card, or bank account.
  • To speak with a representative, call the same number during business hours, which vary by the time of year FPL observes daylight saving time.
  • Have your FPL account number and payment method ready before you call to complete the transaction in a few minutes.
  • Your payment posts to your account when ready, and you will receive a confirmation number during the call.
  • Paying by phone does not cost extra, and the payment counts toward your bill the same day it is processed.

What you need before you call

Gather three pieces of information before dialing. First, have your FPL account number ready — you can find it on your bill, on your FPL online account, or by looking at any recent correspondence from FPL. Second, decide which payment method you will use: a Visa, Mastercard, American Express, or Discover card; a debit card; or a bank account number and routing number. Third, know the amount you want to pay, or be ready to pay your full bill balance.

If you do not have your account number memorized, keep your most recent bill in front of you while you call. The automated system will ask you to enter it using your phone keypad. If you are paying from a bank account, make sure you have both the account number and the routing number available — the routing number is a nine-digit code that identifies your bank.

How to use the automated payment line

Dial 1-800-226-3545 and follow the prompts on the automated system. The system will ask you to enter your account number using your phone keypad. It will then confirm your account and show you your current bill balance. You can choose to pay the full balance or enter a different amount.

After you select your payment amount, the system will ask you to enter your payment method. If you are using a card, enter the card number, expiration date, and the three-digit security code on the back. If you are paying from a bank account, enter your account number and routing number. The system will process the payment and provide you with a confirmation number. Write down this number for your records.

Speaking with a representative by phone

Call 1-800-226-3545 during business hours and ask to speak with a customer service representative about paying your bill. A representative can help if you have questions about your account, need to set up a payment plan, or prefer not to use the automated system. Representatives can also process payments using the same payment methods as the automated line.

FPL's customer service hours are Monday through Friday, 8 a.m. to 5 p.m. Eastern Time. Hours may shift slightly during daylight saving time transitions. If you call outside these hours, the automated system will answer and you can use the self-service payment option or leave a callback request.

What happens after you pay

Your payment posts to your FPL account the same day you make it. You will see the payment reflected in your account balance when ready, and it will appear on your next bill statement. FPL sends a confirmation number during the call — save this number in case you need to reference the transaction later or if a question arises about the payment.

If you pay more than your current bill balance, the extra amount becomes a credit on your account. FPL will explore this credit to your next bill. If you have questions about how the credit was applied or want to request a refund instead, you can call customer service during business hours.

Payment methods and security

FPL accepts Visa, Mastercard, American Express, and Discover cards, as well as debit cards and bank account payments. When you pay with a card, you enter the full card number and security code. When you pay from a bank account, you provide your account number and routing number. FPL's phone system is encrypted to protect this information during the call.

If you are concerned about sharing payment information over the phone, you have other options: you can pay online through your FPL account, mail a check, pay in person at an FPL payment location, or set up automatic payments from your bank account. Each method has the same result — your bill is paid on time without extra cost.

Troubleshooting common issues

If the automated system does not recognize your account number, double-check that you entered it correctly. Account numbers can be long, and a single digit entered wrong will cause the system to reject it. If you still cannot get through, hang up and try again, or call during business hours to speak with a representative who can look up your account by phone number or address instead.

If your payment is declined, the system will tell you why — usually because the card number, expiration date, or security code was entered incorrectly. Try entering the information again, or use a different payment method. If a card is declined multiple times, contact your bank to make sure the card is active and has sufficient funds, then try again.

If you do not receive a confirmation number or are unsure whether your payment went through, call customer service during business hours. A representative can confirm whether the payment posted to your account and provide you with a confirmation number if needed.

Frequently Asked Questions

Can I pay someone else's FPL bill by phone?

You can pay a bill by phone if you have the account number and authorization from the account holder. If the account is not in your name, FPL may ask you to provide the account holder's permission or information. Call a representative during business hours if you need to discuss payment arrangements for an account you do not own.

Does FPL charge a fee to pay by phone?

No. FPL does not charge a fee for phone payments, whether you use the automated system or speak with a representative. The payment amount you enter is the only charge — there are no processing fees or service charges added.

How long does it take for a phone payment to show up on my account?

Phone payments post when ready. You will see the payment reflected in your account balance the same day you make the call, and it will appear on your next bill statement. You receive a confirmation number during the call to verify the transaction.

What if I need to cancel or change a payment I just made?

Call FPL customer service during business hours as soon as possible. A representative can review the transaction and discuss your options. If the payment has not yet posted, it may be possible to cancel it. If it has already posted, you may need to request a refund or credit to your account.

Can I set up automatic payments by phone?

The automated payment line processes one-time payments only. To set up recurring automatic payments, call a representative during business hours or log into your FPL online account. Automatic payments can be set to deduct from your bank account or charged to a card on a schedule you choose.