How to pay your FPL bill through their website or app
Florida Power & Light (FPL) customers can pay their bill online through the FPL website or mobile app without calling or visiting a payment location. Log into your account at fpl.com using your account number and password, then select "Pay My Bill" from the menu. You can pay the full amount due, a partial amount, or set up a one-time payment for a future date.
The FPL mobile app (available on iOS and Android) offers the same payment options. Once you read the app and log in, the "Pay Bill" button appears on your home screen. Payments made online or through the app typically post to your account within one business day. FPL does not charge a fee for paying through their website or app.
If you do not have an online account yet, you can create one at fpl.com by entering your account number, service address, and ZIP code. FPL will send you a temporary password by email, which you use to set up your permanent login credentials.
Key Takeaways
- FPL's website and mobile app let you pay your bill when ready with no fee, and payments post within one business day.
- You can pay by debit card, credit card, or bank account transfer through FPL's online system.
- Paying by phone through FPL's automated system or a representative is available 24/7 but may carry a convenience fee depending on your payment method.
- Mailing a check or money order takes 7 to 10 business days to reach FPL and post to your account.
- FPL also accepts payments at authorized payment locations, including some retail stores and utility payment centers.
Paying your FPL bill by phone
You can pay your FPL bill by phone 24 hours a day, 7 days a week. Call FPL's automated payment line at 1-800-226-3545 and follow the prompts to enter your account number and payment amount. The system accepts debit cards and credit cards. Payments made through the automated phone system typically post within one business day.
If you prefer to speak with a representative, call the same number and select the option to talk to a person. A representative can process your payment and answer questions about your bill. FPL charges a convenience fee for phone payments made with a credit card (the fee varies and is disclosed before you confirm the payment). Debit card payments by phone may also carry a fee. Payments made through the automated system are subject to the same fees.
Have your account number and payment method ready before you call. If you are paying from a bank account, you will need your routing number and account number.
Mailing a check or money order to FPL
You can mail a check or money order to FPL, though this method takes longer than online or phone payment. Include your account number on the check or money order. Mail your payment to the address shown on your bill under "Pay Your Bill" — FPL has different mailing addresses depending on your region, so always use the address on your statement.
Checks and money orders typically take 7 to 10 business days to arrive and post to your account. If your bill is due soon, mailing is not the fastest option. FPL does not charge a fee for mailed payments, but your bank may charge a fee for a money order.
Write your account number clearly on the check or money order so FPL can match the payment to your account. If the payment arrives without an account number, FPL may delay posting it while they locate your account.
Paying in person at FPL payment locations
FPL accepts in-person payments at authorized payment centers and some retail locations. You can find nearby payment locations by visiting fpl.com and searching "pay in person" or by calling 1-800-226-3545. Many locations accept cash, checks, debit cards, and credit cards.
Payment hours vary by location. Some payment centers are open during standard business hours (Monday through Friday, 8 a.m. to 5 p.m.), while others may have extended hours. Bring your account number or bill statement when you visit. Payments made in person typically post to your account within one business day.
In-person payments at FPL-operated centers do not carry a convenience fee. However, if you pay at a third-party retailer (such as a grocery store or check-cashing service), that location may charge its own fee.
Setting up automatic payments from your bank account
FPL allows you to set up automatic payments that deduct money from your bank account on a date you choose each month. Log into your FPL account online or through the app, go to "Billing & Payment," and select "Autopay." Enter your bank account number and routing number, then choose the payment date and amount.
You can set autopay to pay your full bill, a fixed amount, or the minimum due. Once autopay is active, FPL withdraws the payment automatically on your chosen date. There is no fee for autopay payments from a bank account. You can change or cancel autopay at any time through your online account.
Autopay is useful if you want to avoid late payments and do not want to remember to pay each month. If your bill amount varies significantly month to month, you can set autopay to a fixed amount and pay any remaining balance manually.
What to do if you cannot pay your full bill
If you cannot pay your full bill by the due date, contact FPL as soon as possible. You can call 1-800-226-3545 to speak with a representative about payment options. FPL may be able to set up a payment plan that spreads your balance over several months, allowing you to pay in smaller installments.
FPL also has programs for customers facing financial hardship. Depending on your situation, you may be referred to local information programs or community organizations that help with utility bills. The representative can explain what programs may be available based on your circumstances.
Paying even a partial amount before your due date shows FPL that you are working to resolve the balance and can help prevent service disconnection. If your service is at risk of being shut off, FPL will send you a notice before disconnection occurs, giving you time to contact them.
Understanding FPL payment important date and late fees
Your FPL bill shows a due date, usually 20 to 25 days after the bill is issued. If you do not pay by that date, FPL charges a late fee. The late fee amount is shown on your bill and is typically a percentage of your balance or a flat fee, depending on your account type.
Payments are considered on time if they post to your account by 11:59 p.m. on the due date. Online and app payments post within one business day, so pay at least one business day before the due date to be safe. Phone payments also post within one business day. Mailed payments take 7 to 10 days, so mail your payment at least two weeks before the due date.
If you pay after the due date, the late fee is added to your next bill. If you are more than 30 days late, FPL may send a disconnection notice. Contacting FPL before you miss a payment gives you more options than waiting until after the important date.
Frequently Asked Questions
Does FPL charge a fee for paying online or through the app?
No. FPL does not charge a fee for payments made through their website or mobile app. Paying online is free and the fastest way to pay besides in-person payment at an FPL center.
Can I pay my FPL bill with a credit card without a fee?
FPL's website and app do not charge a fee for credit card payments. However, paying by phone with a credit card typically includes a convenience fee. The fee amount is disclosed before you confirm the payment.
How long does it take for my FPL payment to show up on my account?
Online, app, and phone payments post within one business day. In-person payments at FPL centers also post within one business day. Mailed checks and money orders take 7 to 10 business days to arrive and post.
What happens if I pay after the due date?
FPL charges a late fee, which is added to your next bill. If you are more than 30 days late, FPL may send a disconnection notice. Contacting FPL before the due date to discuss payment options is better than paying late.
Can I set up a payment plan if I cannot pay my full bill?
Yes. Call FPL at 1-800-226-3545 to speak with a representative about spreading your balance over multiple months. FPL may also refer you to local information programs if you are facing financial hardship.