FPL bill pay basics
FPL (Florida Power & Light) is the electric utility serving most of Florida's east coast and central regions. You can pay your FPL bill through their website, mobile app, phone line, or in person at payment centers. The method you choose depends on how quickly you need to pay and whether you want a record of the transaction right away.
FPL does not charge a fee for paying online, by phone, or at authorized payment locations. If you use a third-party payment processor or pay through a bill pay service at your bank, check whether that service charges its own fee — FPL itself does not.
Your bill arrives monthly and shows your account number, the amount due, and the due date. You will need your account number to pay by phone or online, so keep a recent bill handy when you set up payment.
Key Takeaways
- You can pay FPL bills online at fpl.com, through the FPL mobile app, by phone at 1-800-226-3545, or at authorized payment centers around Florida.
- Online and phone payments typically post to your account within one business day, though the exact timing depends on when you submit the payment.
- Setting up autopay through FPL's website or app means your bill is paid automatically each month on a date you choose.
- If you pay by check or mail, allow at least 10 business days for the payment to reach FPL and post to your account.
- FPL does not charge a fee for online, phone, or in-person payments made directly through their system.
Paying online through FPL's website
Go to fpl.com and look for the "Pay My Bill" button, usually located near the top of the page. You will need to log into your FPL account or create one if you do not already have it. If you do not have an online account, you can create one using your account number and service address.
Once logged in, your current bill amount and due date will appear. You can choose to pay the full amount, a partial amount, or a past-due balance. Enter your payment method — debit card, credit card, or bank account — and the date you want the payment to process. FPL will show you a confirmation screen before the payment is final.
Payments made before 5 p.m. Eastern Time on a business day typically post the same day. Payments made after 5 p.m. or on weekends and holidays post the next business day. You will receive a confirmation number when ready after payment, and FPL will send you an email receipt.
Using the FPL mobile app
The FPL mobile app is available for both iPhone and Android devices. read it from the App Store or Google Play, then log in with your FPL account credentials. The app shows your current bill, usage history, and payment options in the same way the website does.
To pay through the app, tap "Pay My Bill," enter the amount and payment method, and select your payment date. The app also lets you set up autopay, view your bill history, and report outages. Many people find the app faster than the website if you pay regularly from a phone or tablet.
Paying by phone
Call FPL's automated payment line at 1-800-226-3545. You will need your account number and a debit card or bank account information. The system will read your current balance and due date, then ask you to enter the amount you want to pay and the date you want it to process.
Phone payments work 24 hours a day, 7 days a week. You will receive a confirmation number at the end of the call. If you prefer to speak with a representative, you can stay on the line after the automated system finishes, though wait times vary depending on the time of day.
Setting up automatic payments
Autopay means FPL withdraws your bill payment automatically each month on a date you choose. You set this up once through the website, app, or by calling 1-800-226-3545. You can choose to pay the full bill amount or a set dollar amount each month.
To cancel or change autopay, log into your account online or call FPL. You can modify the payment date, the amount, or the payment method at any time. If you cancel autopay, you will need to pay your bills manually going forward.
Autopay is useful if you want to avoid late payments and do not want to remember to pay each month. However, if your bill amount changes significantly — for example, during summer when air conditioning use increases — you may want to review your autopay amount periodically.
Paying in person or by mail
FPL has authorized payment centers throughout Florida where you can pay in cash, check, or debit card. Find the nearest location by visiting fpl.com and searching for "payment centers," or call 1-800-226-3545 for the address closest to you.
If you mail a check, write your account number on the check and mail it to the address shown on your bill. Allow at least 10 business days for the check to arrive and post to your account. If your bill is due before that time, consider paying online or by phone instead to avoid a late payment.
Paying in person at a payment center is useful if you do not have online access, prefer not to use a card, or want an when ready receipt. Some payment centers may charge a fee for cash payments — ask before you pay.
What to do if you cannot pay the full amount
If you cannot pay your full bill by the due date, pay what you can before the important date. This shows FPL that you are making an effort and may help you avoid a late fee or service disconnection. You can pay the remaining balance later, though it will accrue a late charge.
If you are struggling to pay your bill, contact FPL directly at 1-800-226-3545 to ask about payment plans or hardship programs. FPL offers extended payment arrangements for customers facing financial difficulty, and some programs may reduce or waive late fees. The sooner you contact them, the more options may be available.
Frequently Asked Questions
How long does it take for an online payment to show up on my account?
Payments made before 5 p.m. Eastern Time on a business day usually post the same day. Payments made after 5 p.m. or on weekends and holidays post the next business day. You will receive a confirmation number when ready, even if the payment has not posted yet.
Can I pay my FPL bill with a credit card?
Yes, you can pay with a credit card online, through the app, or by phone. However, FPL does not charge a fee for this — the fee, if any, comes from your credit card company or bank, not from FPL. Check with your card issuer before paying a large bill with a credit card.
What if I pay online but then realize I made a mistake?
If you catch the error before the payment processes, you may be able to cancel it. Log into your account or call 1-800-226-3545 right away. Once the payment posts, you will need to contact FPL to request a refund or credit to your account.
Do I have to create an online account to pay my bill?
No. You can pay by phone at 1-800-226-3545 or in person at a payment center without creating an account. However, an online account makes it easier to pay whenever you want and to set up autopay.
What happens if I miss the due date?
FPL charges a late fee if your payment is not received by the due date shown on your bill. If you are more than 30 days late, FPL may disconnect your service. Pay as soon as possible and contact FPL if you need a payment plan.