Where to pay your Fios bill
Verizon Fios bills can be paid through your online account, by phone, by mail, or in person at a Verizon store. The fastest route is logging into your Fios account on Verizon's website or mobile app — you can pay there in minutes without speaking to anyone. If you prefer not to use the website, you can call Verizon's payment line at 1-800-922-0204 and pay over the phone with a debit card, credit card, or bank account.
Payment by mail takes seven to ten business days to reach Verizon, so mail a check only if your bill is not due for at least two weeks. You can also set up automatic payments so your bill is paid the same day each month without you having to remember.
Key Takeaways
- Online payment through your Fios account is the fastest method and shows your payment status when ready.
- Phone payments at 1-800-922-0204 take about five minutes and work with debit cards, credit cards, or bank accounts.
- Automatic payments deduct money on a date you choose each month, which prevents late fees if you set the date after your bill arrives.
- Mailed checks take one to two weeks to process, so only use this method if your due date is more than two weeks away.
- Late payments trigger a fee and can affect your account status, so paying by the due date shown on your bill matters.
Paying online through your Fios account
Go to verizon.com and sign in with your Fios username and password. If you do not have an online account yet, you can create one by entering your phone number or account number and following the prompts. Once logged in, look for "Pay Bill" or "Make a Payment" — the exact wording depends on whether you are on a computer or phone, but it is always near the top of the page.
Select the amount you want to pay. You can pay your full bill, a partial amount, or an amount you choose yourself. Then choose your payment method: debit card, credit card, or bank account. If you use a bank account, you will need your routing number and account number, which appear on the bottom left of any check. Enter the information, review the payment details, and submit. Your payment posts when ready, though it may take one business day to show on your account statement.
Paying by phone
Call 1-800-922-0204 and follow the automated menu. You will be asked for your account number (found on your bill) or phone number. The system will tell you your current balance and due date, then ask how much you want to pay. Have a debit card, credit card, or bank account information ready.
If you want to speak to a person instead of using the automated system, stay on the line after the menu plays and you will be transferred. A representative can answer questions about your bill, set up automatic payments, or help if you are having trouble with the payment system. Phone payments are processed the same day and usually appear on your account within one business day.
Setting up automatic payments
Automatic payments remove the need to remember your due date each month. Log into your Fios account online, find the "Billing" or "Payment" section, and look for "Autopay" or "Automatic Payment." You will choose a date between the 1st and the 28th of each month — pick a date after your bill usually arrives so you can review it before the payment goes through. Then select your payment method: debit card, credit card, or bank account.
Once automatic payments are set up, the full amount of your bill will be deducted on that date every month. You can change the payment date or amount, or pause automatic payments, anytime through your online account. If your bill varies month to month (for example, if you use overage data), the system will deduct whatever amount is due that month.
Paying by mail
Write a check or money order for the amount due and mail it to the address printed on your bill. Do not send cash. Include your account number on the check so Verizon knows which account to credit. Mail should be sent at least two weeks before your due date to account for postal delays.
Checks typically take seven to ten business days to arrive and process. If your payment does not show on your account within two weeks of mailing, contact Verizon to confirm it was received. Mailing is the slowest option and carries the risk of the check being lost in the mail, so use it only when you cannot pay online or by phone.
What happens if you miss a payment
If your payment does not arrive by the due date on your bill, Verizon will charge a late fee. The amount varies but is typically a percentage of your bill. Your account will also be marked as past due, and you may receive a notice in the mail or by email reminding you to pay.
If you remain unpaid for 30 days or more, Verizon may suspend your service without further notice. Once service is suspended, you will need to pay the full past-due amount plus any late fees and reconnection fees to restore it. If you know you will be late, contact Verizon before the due date to discuss a payment plan or extension — they sometimes offer short-term arrangements to avoid suspension.
Payment methods and what you need for each
| Payment Method | What You Need | How Long It Takes |
|---|---|---|
| Online (website or app) | Fios username and password; debit card, credit card, or bank account info | when ready; shows on account within 1 business day |
| Phone | Account number or phone number; debit card, credit card, or bank account info | Same day; shows on account within 1 business day |
| Automatic payment | Fios online account; debit card, credit card, or bank account info | Deducted on your chosen date each month |
| Check or money order; your account number written on the check | 7 to 10 business days | |
| Verizon store | Cash, debit card, or credit card; your account number | when ready; shows on account within 1 business day |
Frequently Asked Questions
Can I pay my Fios bill with a prepaid card?
Yes, prepaid debit cards work the same as regular debit cards for online and phone payments. You will need the card number, expiration date, and CVV code. Some prepaid cards charge a fee for each transaction, so check your card's terms before paying.
What if I pay online but my payment does not show up?
Online payments post when ready but may take up to one business day to appear on your account statement. If more than one business day has passed and the payment still does not show, log back into your account and check the payment history or transaction details. If you cannot find a record of it, contact Verizon at 1-800-922-0204 to confirm the payment was processed.
Can I change my automatic payment date?
Yes. Log into your Fios account, go to the automatic payment settings, and select a new date between the 1st and 28th of the month. The change takes effect on your next billing cycle. You can also pause or cancel automatic payments at any time through the same menu.
Is there a fee to pay my bill online?
No. Verizon does not charge a fee for paying online, by phone, or by automatic payment. Paying by mail is also free, though the postal service may charge if you use a service like certified mail.
What if I want to pay more than my current bill amount?
You can pay any amount you choose online or by phone. Extra payments are credited to your account and reduce your next bill. This is useful if you want to pay ahead or make a larger payment to lower your balance.