Verizon Fios bill pay works through your online account or the My Fios app, where you can make one-time payments or set up automatic recurring charges from a bank account or card

Verizon Fios customers can pay their bill through the My Fios website (myfios.verizon.com) or the My Fios mobile app available on iOS and Android. You log in with your Fios account username and password, navigate to the billing section, and choose to pay now or schedule a future payment. The system accepts payments from a checking or savings account via ACH transfer, or from a debit or credit card.

One-time payments typically post within one business day if you pay before 11:59 p.m. Eastern Time. If you set up automatic recurring payments, Verizon charges your chosen payment method on your bill due date each month. You can change or cancel automatic payments at any time through your account settings.

Key Takeaways

  • Log into My Fios at myfios.verizon.com or use the My Fios app to reach the bill pay section without calling customer service.
  • You can pay with a bank account (ACH), debit card, or credit card, and one-time payments usually post within one business day.
  • Automatic recurring payments charge your selected payment method on your bill due date each month and can be changed or stopped anytime.
  • If you forget your password, use the "Forgot username or password" link on the My Fios login page to reset it by email or security questions.
  • Payments made after 11:59 p.m. Eastern Time may not post until the next business day, so plan ahead if your due date is approaching.

Logging into My Fios for the first time

Your Fios account username is typically the email address you provided when you signed up for service, or a custom username you created. If you do not remember your username, go to myfios.verizon.com and click "Forgot username or password?" — Verizon will send a reset link to your registered email address or let you answer security questions to verify your identity.

Once you log in, your account dashboard shows your current bill balance, due date, and payment history. From there, click on the billing or payments section to see your options. If you are logging in on a mobile device, read the My Fios app from the Apple App Store or Google Play Store and use the same username and password.

Making a one-time payment

After logging in, select "Pay Now" or "Make a Payment" from the billing menu. Verizon will show you the amount due and let you choose to pay the full balance or a partial amount. Enter the payment amount, then select your payment method: bank account, debit card, or credit card.

If you pay from a bank account, you will need to provide your routing number and account number. Debit and credit card payments require the card number, expiration date, and CVV. Verizon displays a confirmation number after you submit the payment. Save or screenshot this number for your records. The payment will post to your account within one business day if submitted before 11:59 p.m. Eastern Time on a business day.

Setting up automatic recurring payments

To avoid missing a due date, you can set Verizon to charge your payment method automatically each month. Log into My Fios, go to billing settings, and select "Autopay" or "Automatic Payments." Choose your payment method and the date you want to be charged — this is usually your bill due date, but you can select any date that works for you.

Verizon will send you a confirmation email once autopay is active. You can change your payment method, pause autopay, or cancel it entirely at any time through your account settings. If you cancel autopay, you will need to make manual payments going forward, so set a reminder on your calendar or phone for your due date.

Troubleshooting login and payment issues

If you cannot log into My Fios, first check that you are using the correct username (usually your email address) and that Caps Lock is not on. If you still cannot access your account, use the "Forgot username or password?" link to reset your credentials. Verizon will verify your identity by sending a link to your registered email or asking you to answer security questions.

If a payment fails, check that your bank account or card has sufficient funds and that the card has not expired. Some banks flag online payments as suspicious and block them temporarily — contact your bank to confirm the transaction is allowed. If a payment shows as pending for more than two business days, log back into My Fios to confirm it posted, or contact Verizon customer service at 1-908-559-4899 to verify the status.

Payment methods and timing

Verizon accepts payments from a U.S. checking or savings account (ACH transfer), Visa, Mastercard, American Express, and Discover. ACH payments from a bank account typically have no fee, while credit card payments may incur a processing fee depending on your card issuer — Verizon does not charge a fee for card payments, but your card company might.

Payments submitted before 11:59 p.m. Eastern Time on a business day post within one business day. Payments submitted after that time or on weekends and holidays post on the next business day. If your due date falls on a weekend or holiday, Verizon extends the due date to the next business day without penalty. Always check your account after payment to confirm it posted correctly.

Frequently Asked Questions

What if I do not have a Fios account username yet?

When you first sign up for Fios, Verizon sends you an email with instructions to create your My Fios account. If you did not receive this email, go to myfios.verizon.com and click "Create account" or "Sign up." You will need your Fios account number, which appears on your bill or in your welcome materials. Follow the prompts to set up your username and password.

Can I pay my Fios bill by phone or mail?

Yes. You can call Verizon customer service at 1-908-559-4899 to make a payment over the phone using a bank account or card. You can also mail a check or money order to the address on your bill. Online and app payments are fastest, but phone and mail remain available options.

Is it safe to enter my bank account number on My Fios?

Verizon uses encryption to protect your banking information when you enter it on My Fios or the app. Your bank account number is not stored in plain text, and Verizon does not share it with third parties. If you are uncomfortable entering your account number online, you can pay with a debit or credit card instead, or call customer service to pay over the phone.

What happens if I set up autopay but my bill amount changes?

Autopay charges the full amount due on your bill each month, even if the amount varies. Verizon recalculates your bill based on your usage and any promotions or changes to your service, and autopay deducts the new total. You can review your bill before the charge posts and adjust autopay if needed.

Can I schedule a payment for a future date?

Yes. When you log into My Fios and select "Make a Payment," you can choose to pay now or schedule the payment for a future date. Select the date you want the payment to post, enter the amount, and confirm. Scheduled payments post on the date you choose, as long as it is a business day.