Where to pay your Extra Space Storage bill
Extra Space Storage lets you pay your bill through their website, by phone, or by mail. The fastest route is their online portal at extraspace.com — you log in with your account number and make a one-time payment or set up automatic payments. You can also call their customer service line at 1-888-879-1564 to pay over the phone with a debit card or credit card.
If you prefer to mail a check, send it to the address on your bill or statement. Include your account number on the check so the payment reaches the right unit. Mail payments take longer to process than online or phone payments, usually five to seven business days depending on where you mail from and where Extra Space processes it.
Some Extra Space locations also accept payments in person at the facility office during business hours. Call your specific storage location to confirm whether they take walk-in payments and what hours the office is open.
Key Takeaways
- The online portal at extraspace.com is the fastest way to pay and lets you set up automatic monthly payments so you never miss a due date.
- Phone payments through 1-888-879-1564 work when ready and take about five minutes, though you will need your account number and a card handy.
- Mailed checks take five to seven business days to process, so mail early if your payment is due soon.
- Your account number appears on every bill and statement, and you should include it with any payment method so the money reaches your unit.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date. Log into your Extra Space account online, go to the payment or billing section, and select the option to set up recurring payments. You choose the payment method (bank account or card), the amount, and the date each month when the payment should go through.
Once automatic payments are active, Extra Space withdraws the amount on your chosen date each month. You can change or cancel automatic payments anytime through your online account. If your rent amount changes — because of a rate increase or a change in services — you will need to update the automatic payment amount to match.
What happens if your payment is late
Extra Space's late fees and policies vary by location and by your lease agreement. Most facilities charge a late fee if payment does not arrive by the due date shown on your bill. The amount of the fee and how many days you have before it applies depend on your specific contract and your state's storage laws.
If you miss a payment, contact Extra Space as soon as possible. Call your facility directly or use the customer service number to discuss your situation. Many facilities will work with you on a late payment if you reach out before the account falls significantly behind. The longer a payment stays unpaid, the more fees can accumulate and the closer you move toward potential loss of access to your unit.
Paying a past-due balance
If your account shows a past-due balance, you can pay it through the same methods as your regular bill — online, by phone, or by mail. Log into your account to see the exact amount owed, including any late fees that have been added. Pay the full past-due amount to bring your account current and avoid further action.
If you cannot pay the full amount at once, call your facility to ask whether they offer a payment plan. Some locations will let you spread a past-due balance over two or three months if you commit to paying on time going forward. Getting an agreement in writing protects both you and the facility.
Payment methods and security
Extra Space accepts debit cards, credit cards, and bank account withdrawals through their online portal and phone line. When you pay online, the site uses encryption to protect your payment information. Never share your account number or payment details through email or text — Extra Space will never ask for this information that way.
If you use a credit card to pay, be aware that some card companies may charge a cash advance fee or treat storage rent as a cash-like transaction. Check with your card issuer if you are unsure. Paying from a bank account directly usually avoids these extra fees.
Updating your payment information
If your card expires, your bank account changes, or you want to switch payment methods, update your information in your online account before your next payment is due. Go to the payment or billing section and edit your stored payment method. If you have automatic payments set up, update the card or account number there as well so the next automatic withdrawal goes through without interruption.
If you forget to update and a payment fails, Extra Space will usually send you a notice. Contact them right away to provide new payment information and arrange to pay the missed amount. The sooner you fix it, the fewer late fees will be added.
Frequently Asked Questions
Can I pay my bill with a check or money order?
Yes. Mail your check or money order to the address on your bill with your account number written on it. Mail payments take five to seven business days to process, so send it early if your due date is coming up soon.
What if I do not know my account number?
Your account number is on every bill and statement you receive. If you cannot find it, call your storage facility directly or call Extra Space customer service at 1-888-879-1564 and they will look it up for you using your name and address.
Can I pay someone else's storage bill?
Yes, you can pay online or by phone using the account number. The payment will be credited to that account regardless of whose name is on the card. If you are paying in person at the facility, bring the account number so the office staff can explore the payment to the correct unit.
What if my payment was processed twice by mistake?
Contact Extra Space customer service or your facility right away with proof of both charges. They can review the transactions and issue a refund or credit to your account for the duplicate payment. Keep your receipt or confirmation number from the payment so you have proof of what was charged.
Do I get a receipt when I pay online?
Yes. After you complete an online payment, you will see a confirmation number on the screen. Save or print this confirmation. You can also log back into your account anytime to see your payment history and read receipts.