How to pay your Eversource bill
You can pay your Eversource electric or natural gas bill through their website, by phone, by mail, or in person at a payment center. The fastest method is online through your Eversource account — you can set it up in minutes and the payment posts within one business day. If you prefer not to use a computer, calling their automated phone line takes about five minutes and works the same way.
Eversource serves customers in Connecticut, Massachusetts, and New Hampshire. The payment methods and account access are the same across all three states, though the phone numbers and mailing addresses differ by location. Before you start, have your account number ready — it appears on your bill or in any Eversource letter.
Key Takeaways
- Online payment through your Eversource account is the fastest option and lets you pay when ready or schedule a future date.
- Phone payments work 24/7 through an automated system and require only your account number and a debit card or bank account.
- Mail and in-person payments take longer to process but do not require you to create an online account.
- Eversource does not charge a fee for standard payments made through their website or phone line.
- If you set up autopay, your bill is paid automatically each month on a date you choose.
Paying online through your Eversource account
Go to eversource.com and click "Pay My Bill" at the top of the page. If you already have an online account, sign in with your username and password. If not, you will need to create one by entering your account number, zip code, and email address — this takes about two minutes.
Once you are signed in, your current bill appears on the dashboard. Click the payment button, enter the amount you want to pay, and choose whether to pay now or on a specific future date. You can pay from a checking or savings account (no fee) or a debit card (also no fee through Eversource's system, though your bank may charge a small fee). Review the details and confirm — the payment is submitted when ready.
Payments made before 5 p.m. Eastern Time on a business day usually post to your account the next business day. Payments made after 5 p.m. or on weekends post the following business day. You will receive a confirmation number on screen and by email.
Paying by phone
Call Eversource's automated payment line 24 hours a day, seven days a week. The phone number depends on your state: Connecticut customers call 1-800-286-2000, Massachusetts customers call 1-800-334-5002, and New Hampshire customers call 1-800-662-7764. Have your account number and a debit card or bank account information ready.
The automated system will ask you to enter your account number using your phone keypad, then confirm your billing address. You will then enter the amount to pay and choose your payment method. The system will read back the details and ask you to confirm. Once confirmed, you receive a confirmation number — write it down or ask the system to email it to you.
Phone payments are processed the same way as online payments and post within one business day. You do not need an online account to use this method.
Paying by mail or in person
If you prefer to pay by check or money order, mail your payment to the address on your bill. Include your account number on the check and mail it to the address listed under "Pay by Mail" on your statement. Mail payments typically take seven to ten business days to reach Eversource and post to your account, so send them early if your due date is approaching.
Some Eversource customers can pay in person at authorized payment centers, though locations vary by state. Check eversource.com for a list of payment centers near you. In-person payments are processed the same day and post within one business day.
Setting up autopay
Autopay automatically pays your bill on a date you choose each month, so you do not have to remember to pay manually. Sign into your online account, go to "Billing" or "Payment Settings," and select "Autopay." Choose the date you want the payment to come out (usually the due date or a few days before), and confirm your bank account or debit card information.
You can change or stop autopay at any time through your account. If you want to pay a different amount one month, you can make a one-time manual payment in addition to your autopay, or you can temporarily pause autopay, make a manual payment, and turn it back on.
What to do if your payment does not post
If you made a payment and it has not appeared in your account after two business days, log into your account and check the "Payment History" section. This shows all payments submitted in the last 90 days, their status, and the date they posted. If the payment shows as "submitted" or "pending," it is still processing.
If the payment shows as "failed" or does not appear at all, contact Eversource customer service. Connecticut customers call 1-800-286-2000, Massachusetts customers call 1-800-334-5002, and New Hampshire customers call 1-800-662-7764. Have your confirmation number ready if you have one. A representative can look up the payment and resubmit it if needed.
Frequently Asked Questions
Does Eversource charge a fee to pay my bill online?
No. Eversource does not charge a fee for payments made through their website or phone line, whether you pay from a bank account or debit card. Your bank may charge a fee for debit card transactions, but Eversource itself does not.
Can I pay someone else's Eversource bill?
Yes, if you have their account number. You can pay online or by phone without having an account in your name. The payment will be applied to that account. If you want to set up autopay for someone else's account, you will need to create an online account using their account number and a contact email.
What happens if I pay after the due date?
Your bill will be considered late, and Eversource may charge a late fee. The amount varies by state and is listed on your bill. If you are having trouble paying on time, contact Eversource to ask about payment plans or hardship programs.
Can I pay my bill with a credit card?
Eversource does not accept credit cards directly through their website or phone line. You can pay only with a debit card or bank account. Some third-party payment processors may accept credit cards, but they typically charge a higher fee.
How do I know if my payment went through?
You will receive a confirmation number on screen when ready after submitting an online or phone payment. Eversource also sends a confirmation email to the address on file. Check your account's payment history after one business day to confirm the payment posted.