How to pay Eversource through their website or app
Eversource offers an online payment portal where you can pay your electric or natural gas bill using a bank account or debit card. To pay online, log into your Eversource account at eversource.com, find your bill, and select the payment option. You'll enter your payment method and the amount you want to pay. The payment processes when ready, though it may take one to two business days to show on your account.
Eversource also has a mobile app available for iOS and Android devices. The app works the same way as the website — you log in, view your bill, and choose to pay in full or a partial amount. Payments made through the app are treated the same as website payments and post within one to two business days.
If you don't have an online account yet, you'll need to create one before you can pay through the website or app. You'll need your account number (found on your bill) and your service address to set up an account. Creating an account takes a few minutes and is free.
Key Takeaways
- You can pay Eversource online through their website or mobile app using a bank account or debit card, and the payment posts within one to two business days.
- Automatic payments can be set up through your online account so your bill is paid on the same date each month without you having to log in.
- Paying by phone with a representative costs a fee, but paying online or by mail does not.
- If you mail a check, send it to the address on your bill and allow at least one week for it to arrive and post to your account.
- Eversource accepts payments over the phone, by mail, at authorized payment locations, and through third-party bill pay services connected to your bank.
Setting up automatic payments so you never miss a due date
Automatic payments remove the need to remember to pay each month. Once you set it up in your online account, Eversource will withdraw the amount due on a date you choose — usually around the due date on your bill. You can change the payment amount or pause automatic payments at any time through your account.
To set up automatic payments, log into your Eversource account, go to the payment settings section, and select the automatic payment option. You'll choose your payment method (bank account or debit card) and the date you want the payment to happen each month. Eversource will send you a confirmation email once it's set up.
Automatic payments are useful if you want to avoid late fees or service interruption. However, you should still check your bill each month to make sure the amount is correct, since automatic payments will go through even if there's a billing error.
Paying by phone or through an authorized payment location
You can pay Eversource by phone by calling their customer service number, which is on your bill. A representative will take your payment information and process the payment over the phone. Eversource charges a fee for phone payments — the amount varies depending on your payment method, so ask the representative what the fee will be before you complete the payment.
Eversource also accepts payments at authorized payment locations in your area. These are usually local businesses like check-cashing services or convenience stores. You can find authorized payment locations on the Eversource website by entering your zip code. Payments made in person are usually posted to your account within one to two business days, and there is typically no fee for paying at these locations.
Paying by mail with a check or money order
If you prefer to pay by mail, write a check or money order for the amount due and send it to the address listed on your bill. Do not send cash through the mail. Include your account number on the check so Eversource can match the payment to your account.
Mail payments take longer to post than online or in-person payments. You should allow at least one week for your payment to arrive and be processed. If your bill is due soon, paying by mail may result in a late payment if the mail is delayed. To be safe, mail your payment at least one week before the due date.
Keep a record of the check number and the date you mailed it in case you need to follow up on the payment. If you don't see the payment posted to your account within two weeks, contact Eversource customer service to confirm they received it.
Using your bank's bill pay service to pay Eversource
Many banks offer bill pay services that let you schedule payments to companies like Eversource directly from your bank account. To use this option, log into your bank's website or app, set up Eversource as a payee, and schedule the payment for the amount and date you choose. Your bank will send the payment to Eversource on your behalf.
Bill pay through your bank is free and works similarly to mailing a check — the payment takes a few business days to post. This option is useful if you already use your bank's bill pay for other bills and want to manage all your payments in one place. However, you're responsible for making sure the payment arrives on time, so schedule it early enough to account for processing delays.
What to do if you can't pay your full bill
If you're having trouble paying your Eversource bill, contact their customer service to discuss your options. Eversource may offer a payment plan that lets you pay your bill in smaller amounts over several months instead of all at once. Payment plans vary by state and by your account history, so ask what options are available to you.
Some states also have utility information programs that help people pay their energy bills if they're facing financial hardship. These programs are usually run by local nonprofits or government agencies, not by Eversource itself. You can search for programs in your area through 211.org or by contacting your local community action agency.
If you're behind on your bill, paying something — even a partial payment — shows Eversource that you're working to catch up. This can help prevent service disconnection while you arrange a payment plan or look into information programs.
Understanding late fees and service disconnection
Eversource charges a late fee if your payment doesn't arrive by the due date shown on your bill. The late fee amount varies by state and is listed in your service agreement. Late fees are added to your next bill, so if you don't pay them, they continue to grow along with your regular charges.
If you're significantly behind on your bill, Eversource may disconnect your service. The exact timeline varies by state, but typically you'll receive several notices before disconnection happens. If you receive a disconnection notice, contact Eversource when ready to set up a payment plan or discuss other options. In many states, utilities cannot disconnect service during winter months, so the timing of your missed payments matters.
Reconnection after a disconnection usually requires paying the full amount owed plus a reconnection fee. This makes it much more expensive than paying on time or setting up a payment plan early. If you're struggling to pay, reaching out to Eversource before you fall behind is always the better choice.
Frequently Asked Questions
Is there a fee to pay Eversource online or through their app?
No, paying through Eversource's website or mobile app is free. There is a fee only if you pay by phone with a representative. Paying by mail, at authorized payment locations, or through your bank's bill pay service is also free.
How long does it take for an online payment to show on my account?
Online payments typically post to your account within one to two business days. If you pay close to your due date, the payment may not post in time to avoid a late fee, so pay as early as possible.
Can I set up automatic payments for a partial amount instead of my full bill?
Yes, you can set automatic payments for any amount you choose. However, if the amount is less than your full bill, you'll still owe the remaining balance and may be charged a late fee if it's not paid by the due date.
What should I do if I think Eversource charged me twice for the same bill?
Log into your online account and check your payment history to see all payments posted. If you see a duplicate charge, contact Eversource customer service right away with the dates and amounts of both payments. They can investigate and issue a credit if the duplicate is confirmed.
Can I pay someone else's Eversource bill if I have their permission?
Yes, you can pay another person's bill online or by mail if you have their account number and know the amount due. However, you cannot set up automatic payments or access their account without being listed as an authorized user on the account.