Set up Eversource online bill pay in three steps

Eversource's online bill pay system lets you pay your electric or gas bill from your computer or phone without writing a check or calling a payment line. You create an account on Eversource's website, add your payment method, and schedule payments whenever you want — one time or on a recurring schedule.

The system is free to use. Eversource serves customers in Connecticut, Massachusetts, and New Hampshire, and the process is the same regardless of which state you're in. Payments typically post within one to two business days after you submit them.

Key Takeaways

  • You need your Eversource account number (found on your bill) and a valid email address to create an online account.
  • Eversource accepts payment from a bank account (ACH transfer), debit card, or credit card, though credit card payments may carry a processing fee.
  • You can set up one-time payments or recurring monthly payments, and you can change or cancel a scheduled payment up to one business day before it's due to process.
  • Payments from a bank account typically post within one to two business days; debit and credit card payments may take slightly longer.

Create your Eversource online account

Go to Eversource.com and look for the "Pay My Bill" or "My Account" link at the top of the page. Click "Create an Account" if you don't already have one. You'll need your Eversource account number, which appears on your paper bill or in any recent email from Eversource.

Enter your account number, email address, and a password you create. Eversource will send a verification code to your email — check your inbox and spam folder, then enter that code to confirm your email is real. Once verified, your account is active and you can log in anytime.

If you already have an Eversource online account for viewing your bill, you can use those same login credentials to pay. You don't need to create a second account.

Add your payment method

After you log in, look for "Payment Methods" or "Manage Payment Methods" in your account settings. Eversource lets you store multiple payment methods so you can choose which one to use each time you pay.

You can add a bank account (which Eversource calls an ACH transfer), a debit card, or a credit card. For a bank account, you'll need your routing number and account number — these appear on the bottom left of any check. Eversource will verify the account by depositing and withdrawing two small test amounts (usually under $1 each) within a few business days. Once verified, that bank account is ready to use.

For debit or credit cards, enter the card number, expiration date, and CVV (the three-digit code on the back). The card is ready to use when ready. Keep in mind that Eversource may charge a processing fee for credit card payments — the fee amount appears before you confirm the payment, so you'll see it before money leaves your account.

Schedule a one-time payment

Log into your account and select "Make a Payment" or "Pay Now." Enter the amount you want to pay (you can pay part of your bill or the full amount), then choose your payment method from the ones you've stored.

Select the date you want the payment to process. Eversource shows you which dates are available — if you pick a weekend or holiday, the payment will process on the next business day. Review the payment details one more time, then click "Confirm" or "Submit Payment."

You'll see a confirmation number on screen and receive an email with the same number. Save this number in case you need to contact Eversource about the payment. The payment will post to your account within one to two business days.

Set up automatic monthly payments

If you want to pay the same amount every month without logging in each time, you can create a recurring payment. Log in, find "Recurring Payments" or "Automatic Payments," and click "Add a Recurring Payment."

Enter the amount you want to pay each month, choose your payment method, and select the date you want the payment to process each month. Eversource recommends choosing a date before your bill's due date so the payment reaches them on time. You can change the amount, pause the payment, or cancel it entirely at any time — just log in and update your recurring payment settings.

If your bill amount changes significantly from month to month (for example, if you heat with gas and your winter bills are much higher), you may want to stick with one-time payments instead so you can adjust the amount each month.

Modify or cancel a scheduled payment

You can change or cancel a payment up to one business day before it's scheduled to process. Log in to your account, find the payment in your payment history or scheduled payments list, and look for an option to edit or cancel it.

If you need to change the amount, you can cancel the original payment and create a new one with the correct amount. If you need to change the date, some payments let you reschedule directly; if not, cancel and create a new payment for the new date.

Once a payment has begun processing (usually after 5 p.m. on the scheduled date), you can no longer cancel it through the website. If you need to stop a payment that's already processing, contact Eversource customer service by phone — the number is on your bill.

Troubleshoot common payment problems

If your payment doesn't show up in your account within two business days, log in and check your payment history to confirm the payment was submitted. Look for the confirmation number you received — if the payment shows as "Pending" or "Processing," wait another business day.

If the payment shows as "Failed" or doesn't appear in your history at all, the payment method may have been declined. This usually happens if the card expired, the bank account was closed, or there weren't enough funds. Log in, try the payment again with a different payment method, and contact Eversource if the problem continues.

If you're having trouble logging into your account, use the "Forgot Password" link on the login page to reset it. Eversource will send a reset link to the email address on file. If you don't receive the email within a few minutes, check your spam folder or contact Eversource customer service.

Frequently Asked Questions

Is there a fee to pay my Eversource bill online?

No fee for paying from a bank account (ACH transfer). Eversource may charge a processing fee if you pay with a credit card — the amount varies and is shown before you confirm the payment. Debit card payments are typically free.

Can I pay my bill before I receive it in the mail?

Yes. Once you create an online account, you can log in anytime to see your current balance and make a payment. You don't have to wait for the paper bill to arrive.

What happens if I pay more than I owe?

The overpayment stays in your account as a credit and reduces your next bill. If you want a refund instead, contact Eversource customer service and they can process one for you.

Can I set up a payment for someone else's Eversource bill?

Only if you have access to that account — meaning you know the account number and can create or log into the online account. Eversource doesn't allow third-party payments without account access. If you're helping a family member, ask them to add you as an authorized user on their account.

What should I do if my payment is late?

Contact Eversource as soon as possible. Late payments may result in a late fee or service disconnection notice, but Eversource may be able to work with you if you reach out before the account is referred to collections. The customer service number is on your bill.