How to pay Evergy through their website or app
Evergy operates the electric grid in Kansas and Missouri. To pay online, go to evergy.com and look for the "Pay My Bill" button on the homepage. You'll need your account number (found on your bill) and either a username and password if you already have an online account, or you can pay as a guest without creating one.
If you choose to create an account, you can set up automatic payments so your bill is paid on the same day each month. The Evergy mobile app (available on iOS and Android) has the same payment options as the website. Payments made online or through the app typically post within one business day.
When you pay online, Evergy accepts credit cards, debit cards, and bank transfers. There is no fee for paying by bank transfer, but credit and debit card payments carry a processing fee that Evergy will show you before you confirm the payment.
Paying by phone or automatic bank draft
You can call Evergy's payment line at 1-888-544-4852 to pay by phone using a debit card or credit card. This line is available 24 hours a day, 7 days a week. Have your account number ready when you call.
If you prefer to have your bill paid automatically each month, you can set up a bank draft (also called automatic bank transfer) through your bank account. This is the method with no processing fee. You can arrange this by calling the number above, through your online account, or by mailing a form to Evergy.
Automatic payments are deducted on the same date each month. If your bill amount varies (which it does seasonally for most customers), Evergy will draft whatever the current bill is on that date.
Paying by mail or in person
You can mail a check or money order to the address printed on your bill. Include your account number on the check so Evergy can match the payment to your account. Mail payments typically take 7 to 10 business days to reach Evergy and post to your account, so plan ahead if your bill is due soon.
Some Evergy customers can pay in person at local payment centers, but availability depends on your location within Kansas or Missouri. Call 1-888-544-4852 to ask whether there is a payment center near you, or check the locations listed on evergy.com.
What to do if you can't pay your full bill
If you cannot pay your bill in full by the due date, contact Evergy before the bill becomes overdue. You may be able to set up a payment plan that spreads the cost over several weeks. Call 1-888-544-4852 to discuss options with a representative.
Evergy also has programs for customers with low income or hardship. These programs may help reduce your bill or provide other support. Ask about the Low Income Home Energy information Program (LIHEAP) or other information when you call.
Key Takeaways
- You can pay Evergy online at evergy.com, through their mobile app, or by calling 1-888-544-4852 at any time.
- Online and phone payments using credit or debit cards include a processing fee, but bank transfers have no fee.
- Automatic bank draft payments are set up through your online account, by phone, or by mail and remove the fee entirely.
- Mail payments take 7 to 10 business days to post, so send them early if your due date is approaching.
- If you cannot pay in full, call before your bill is overdue to discuss payment plans or hardship programs.
Setting up automatic payments and managing your account
Once you create an online account at evergy.com, you can view your bill history, see your current balance, and set up automatic payments all in one place. Your account also shows your usage patterns, which can help you understand whether your bill is higher than usual.
You can change or cancel automatic payments at any time through your online account. If you cancel, make sure you have another way to pay your bill so service is not interrupted. Evergy will disconnect service if your account falls 30 days past due.
Payment important date and late fees
Your due date is printed on your bill. If you pay after that date, Evergy charges a late fee. The amount of the late fee varies but is typically a percentage of your bill. Paying online, by phone, or through automatic draft before your due date avoids this fee.
If your payment is more than 30 days late, Evergy may disconnect your service. If this happens, you will need to pay the full overdue amount plus a reconnection fee to restore power. Reconnection usually takes one business day after payment is received.
Frequently Asked Questions
Is there a fee to pay my Evergy bill online?
Credit and debit card payments online or by phone include a processing fee that Evergy shows you before you confirm. Bank transfer payments have no fee. Automatic bank draft from your checking account also has no fee and is the cheapest way to pay.
How long does it take for my payment to show up?
Online and phone payments post within one business day. Mail payments take 7 to 10 business days. Automatic bank drafts post on the date you set them up for. If you are close to your due date, pay online or by phone to make sure the payment reaches Evergy in time.
Can I pay someone else's Evergy bill?
Yes, you can pay another person's bill if you have their account number. You can do this online, by phone, or by mail. The payment will be applied to that account regardless of whose name the payment comes from.
What happens if I pay too much?
If you overpay, Evergy will credit the extra amount to your next bill. You can also request a refund by calling 1-888-544-4852, though this may take several weeks to process.
Can I set up automatic payments if I don't have a bank account?
Automatic bank draft requires a checking or savings account. If you don't have one, you can pay by credit card, debit card, or check each month instead. Some community banks and credit unions offer low-cost checking accounts if you want to open one.