How to pay Epelectric through their website or by phone
Epelectric (El Paso Electric) lets you pay your bill online through their customer portal, by phone, or by mail. The fastest route is their website — you log in with your account number and make a one-time payment in minutes, or you can set up automatic payments so the bill comes out of your bank account each month on a date you choose.
To pay online, go to the El Paso Electric website, select "Pay My Bill," and enter your account number and ZIP code. You can pay with a debit card, credit card, or bank account. If you pay by credit or debit card, Epelectric charges a convenience fee (the amount varies depending on the payment method). Paying from a bank account typically has no fee or a smaller fee.
If you prefer to pay by phone, call Epelectric's customer service line at 1-800-351-1212. A representative can take your payment information over the phone. You can also set up automatic payments this way if you want the bill deducted automatically each month.
Key Takeaways
- Paying online through the Epelectric website is the fastest option and takes just a few minutes once you log in with your account number.
- Automatic payments remove the need to remember to pay each month, and paying from a bank account usually costs less than paying with a card.
- Paying by credit or debit card online or by phone includes a convenience fee that varies by payment method.
- Mailed checks should be sent to the address on your bill and take 7 to 10 business days to reach Epelectric and post to your account.
Setting up automatic payments so you never miss a due date
Automatic payments are the simplest way to stay current on your Epelectric bill. Once you set it up, the payment comes out of your bank account on the same date each month — usually around your bill's due date. You choose the date when you set it up, and you can change it anytime if your pay schedule shifts.
To set up automatic payments online, log into your Epelectric account, go to "Billing & Payment," and select "Autopay." You'll link your bank account and choose the payment date. You can also call 1-800-351-1212 to set it up by phone. Once it's active, you'll see the scheduled payment in your account dashboard, and you can cancel or pause it if you need to.
Automatic payments from a bank account typically have no fee or a small fee (check your account settings to confirm). If you set up autopay with a credit or debit card instead, the convenience fee still applies each month.
Paying by mail with a check or money order
If you prefer not to pay online or by phone, you can mail a check or money order to Epelectric. Write your account number on the check or money order so the payment posts to the right account. The mailing address is on your bill — typically it's a lockbox address in El Paso or another processing center, not the main office.
Mail your payment at least 10 business days before the due date to make sure it arrives and posts in time. The postal service takes 3 to 5 business days, and Epelectric takes another few days to process and post the payment once it arrives. If you mail it too close to the due date, you risk a late fee even though you sent the payment on time.
Keep a copy of the front and back of your check or money order for your records, and consider using certified mail or a tracking service if you want proof the payment was sent.
What happens if you miss the due date
If your payment doesn't reach Epelectric by the due date shown on your bill, a late fee is added to your account. The amount of the late fee varies and is shown in your account or on your bill. Epelectric may also charge interest on the unpaid balance after a certain number of days.
If you're more than 30 days late, Epelectric may send a disconnect notice warning that your service could be shut off. You'll have a window (usually 10 to 15 days) to pay the full amount owed, including any late fees, to avoid disconnection. If your service is disconnected, you'll need to pay the full balance plus a reconnection fee to restore power.
If you know you'll be late, call Epelectric at 1-800-351-1212 as soon as possible. They may be able to work out a payment plan or extension, especially if this is your first late payment or if you're facing a temporary hardship.
Payment methods and fees at a glance
| Payment Method | Where to Pay | Processing Time | Fee |
|---|---|---|---|
| Bank account (online) | Epelectric website | Same day or next day | None or small fee |
| Debit or credit card (online) | Epelectric website | Same day | Convenience fee applies |
| Bank account (phone) | 1-800-351-1212 | Same day or next day | None or small fee |
| Debit or credit card (phone) | 1-800-351-1212 | Same day | Convenience fee applies |
| Check or money order (mail) | Address on bill | 7 to 10 business days | None |
| Automatic payment (bank account) | Epelectric website or phone | Monthly on your chosen date | None or small fee |
Paying in person at a payment location
Epelectric also accepts in-person payments at their customer service offices and authorized payment locations. You can find the nearest location by visiting the Epelectric website or calling 1-800-351-1212. Bring your bill or account number and cash, check, or debit card (some locations may not accept credit cards).
In-person payments are usually posted to your account the same day, so this is a good option if you're close to the due date and want to make sure the payment is recorded when ready. Hours vary by location, so call ahead or check the website to confirm when your nearest office is open.
Frequently Asked Questions
Can I pay my Epelectric bill with a credit card online?
Yes, you can pay with a credit card on the Epelectric website, but a convenience fee applies. The fee amount depends on the card type and payment method. Paying from a bank account usually costs less or nothing, so compare the fees before you choose.
What if I set up automatic payments but need to skip a month?
Log into your Epelectric account and pause or cancel the automatic payment for that month. You can reschedule it to resume the following month, or you can make a one-time manual payment instead. Call 1-800-351-1212 if you need help pausing your autopay.
How long does it take for an online payment to show up on my account?
Payments made online usually post within 24 hours. If you pay from a bank account, it may take a day or two longer than a card payment. Check your account dashboard to confirm the payment was received.
What if I accidentally paid twice?
Contact Epelectric at 1-800-351-1212 right away. They can explore the extra payment to your next bill, issue a refund, or hold it as a credit on your account. Keep a record of both payments so you can reference them when you call.
Can I pay someone else's Epelectric bill?
Yes, you can pay another person's bill if you have their account number. Pay online using their account number, or call 1-800-351-1212 and provide the account number when you make the payment. The payment will post to that account regardless of whose name is on the payment method.