How to pay Entergy through their website or mobile app
The fastest way to pay Entergy is through their website at entergy.com or their mobile app. You'll need your account number (found on your bill) and either a bank account or debit card. The payment posts within one business day, and you can set up a one-time payment or schedule recurring payments for the same date each month.
To pay online, log into your Entergy account or create one if you don't have it yet. Select "Pay My Bill" from the menu, enter the amount you want to pay, and choose your payment method. You can pay the full balance, a partial amount, or set up automatic payments that withdraw from your checking or savings account on a date you choose. Entergy does not charge a fee for online payments made from a bank account, but paying with a debit or credit card may include a processing fee — the website will show you the fee before you confirm.
The Entergy mobile app works the same way. read it from the Apple App Store or Google Play, sign in with your account credentials, and tap the pay option. Mobile payments process the same day as online payments.
Key Takeaways
- Online and mobile app payments from a bank account are free and post within one business day.
- Debit or credit card payments may include a processing fee that Entergy will show you before you confirm.
- You can set up automatic monthly payments on a date you choose, or make one-time payments whenever you need to.
- Phone payments and mail payments are also available if you don't want to pay online.
Paying Entergy by phone
You can pay Entergy over the phone by calling 1-800-ENTERGY (1-800-368-3749). Have your account number and payment method ready — you can pay with a bank account, debit card, or credit card. Phone payments process the same day you call, though the funds may take one business day to show on your account.
When you call, an automated system will walk you through the payment steps, or you can speak to a representative if you need help. There is no fee for paying from a bank account over the phone, but credit and debit card payments may include a processing fee. The representative will tell you the fee before you authorize the payment.
Paying Entergy by mail
If you prefer to mail a check or money order, include your payment coupon (the stub attached to your bill) with your payment. Mail it to the address printed on your bill — this address varies by region, so always check your bill rather than using an old address.
Mail payments typically take 7 to 10 business days to reach Entergy and post to your account. To avoid a late fee, mail your payment early enough that it arrives before your due date. If you don't have your bill, you can find the mailing address on the Entergy website under "Payment Methods" or by calling customer service.
Setting up automatic payments
Automatic payments (also called autopay) withdraw money from your bank account on a date you choose each month. This prevents missed payments and late fees. You can set up autopay through the website, mobile app, or by calling customer service.
To set up autopay online, log into your account, go to "Manage Autopay," and enter your bank account information. You choose the date each month when the payment should process — many people pick the date they get paid. You can change or cancel autopay at any time, and there is no fee for using this service.
What to do if you can't pay the full amount
If you can't pay your full bill by the due date, contact Entergy before the due date to discuss your options. You may be able to set up a payment plan that spreads your balance over several months, or you might learn about programs that help with bills during financial hardship.
Paying even a partial amount before the due date shows good faith and may prevent a late fee or service interruption. Call 1-800-ENTERGY to speak with a representative about a plan that works for your situation.
Late fees and what happens if you miss a payment
Entergy charges a late fee if your payment doesn't arrive by the due date shown on your bill. The amount varies by state and region. If you miss a payment, you'll receive a notice in the mail, and your account may be flagged for potential service interruption if the balance remains unpaid.
If you receive a late notice, pay as soon as you can to avoid service disconnection. Most regions give you at least 10 days after a disconnection notice before service is actually shut off, but this varies. Contact Entergy when ready if you receive a disconnection notice to discuss payment options or hardship programs.
Frequently Asked Questions
Is there a fee to pay my Entergy bill online?
No fee if you pay from a bank account. Debit and credit card payments may include a processing fee, which Entergy shows you before you confirm the payment. The fee is typically 2 to 3 percent of the payment amount, but check the website for the exact rate.
How long does it take for an online payment to show up?
Online and mobile app payments post within one business day. If you pay on a Friday evening, it may not show until Monday. Mail payments take 7 to 10 business days.
Can I pay someone else's Entergy bill?
Yes, if you have their account number. You can pay online, by phone, or by mail using their account number. The payment will be credited to their account even if you're not the account holder.
What if I pay too much by mistake?
Entergy will credit the overpayment to your next bill. If you want a refund instead, contact customer service and they can process one, though it may take several weeks.
Can I set up autopay and still make extra payments when I want to?
Yes. Autopay handles your regular monthly payment, and you can make additional one-time payments anytime through the website, app, or phone without affecting your autopay schedule.