Where and how to pay Entergy

Entergy operates electric and gas utilities across Arkansas, Louisiana, Mississippi, and Texas. You can pay your bill through their website, by phone, by mail, in person at a payment center, or through automatic bank transfers. The method you choose depends on how quickly you need the payment posted and whether you want to set up recurring payments.

Entergy does not charge a fee for payments made through their website, by phone using a bank account, or by mail. Paying with a debit or credit card online or by phone carries a processing fee — typically 2.5% of your bill amount, charged by a third-party processor, not by Entergy directly.

Key Takeaways

  • Entergy's website and phone line accept bank account payments with no fee; credit or debit card payments carry a 2.5% processing fee.
  • Online payments through your Entergy account typically post within one to two business days; same-day posting is available for an additional fee.
  • Mail payments should be sent to the address on your bill and take seven to ten business days to post, so send them early if your due date is near.
  • Automatic bank draft (AutoPay) deducts your bill on a date you choose each month and carries no fee.
  • If you cannot pay in full, contact Entergy about payment plans or hardship programs before your bill becomes past due.

Paying online through your Entergy account

Log into your account at Entergy.com using your account number and password. If you do not have an online account, you can create one by entering your account number, zip code, and email address. Once logged in, select "Pay My Bill" and choose the payment method and amount.

Bank account payments (checking or savings) post within one to two business days at no cost. If you need the payment to post the same day, Entergy offers expedited posting for an additional fee — usually $15 to $20, depending on the time you submit the payment. Credit and debit card payments also post within one to two business days but include the 2.5% processing fee.

You can set up a one-time payment or schedule recurring payments for future bills. Scheduled payments will process on the date you choose, so plan ahead if that date falls on a weekend or holiday.

Paying by phone

Call Entergy's automated payment line at 1-800-333-3500 (the number may vary by state; check your bill for your region's number). You will need your account number and a bank account or card number. The system accepts payments 24 hours a day, seven days a week.

Bank account payments have no fee and post within one to two business days. Card payments carry the 2.5% processing fee. If you prefer to speak with a representative, you can call during business hours and request a manual payment, though the fees remain the same.

Paying by mail

Write a check or money order payable to Entergy and mail it to the address printed on your bill. Include your account number on the check. Mail payments typically take seven to ten business days to post after Entergy receives them, so send your payment at least two weeks before your due date if you want to avoid a late fee.

Do not send cash through the mail. If you are paying a past-due balance, include a note with your account number and the amount you are paying so Entergy can explore it correctly.

Setting up automatic payments (AutoPay)

Entergy's AutoPay program deducts your bill automatically from your bank account on a date you choose each month. There is no fee for AutoPay. You can enroll through your online account, by phone, or by mail.

To enroll online, log into your account, go to "Billing & Payments," and select "AutoPay." Choose the date you want the payment to process each month — typically between the 1st and the 28th. You can change or cancel AutoPay at any time. If your bill amount varies month to month, Entergy will deduct the full amount due each cycle.

In-person payment locations

Entergy operates payment centers in some areas where you can pay in person with cash, check, or card. Payment center locations and hours vary by region. You can find the nearest location by entering your zip code on Entergy.com under "Pay My Bill" or by calling customer service.

In-person payments typically post the same day or the next business day. Some third-party retailers (such as grocery stores or check-cashing services) also accept Entergy bill payments; fees may explore depending on the retailer.

What to do if you cannot pay in full

If you are struggling to pay your bill, contact Entergy before your account falls behind. Entergy offers payment plans that spread your balance over several months, usually without additional fees. You can request a payment plan by phone, through your online account, or in person at a payment center.

Entergy also administers energy information programs for low-income households in some states. These programs may help cover part or all of your bill. Contact your local community action agency or call 211 to learn whether you are in an area served by these programs.

Frequently Asked Questions

How long does it take for my payment to show up?

Bank account payments posted online or by phone typically appear within one to two business days. Mail payments take seven to ten business days after Entergy receives them. Same-day posting is available online for an additional fee. Payments made in person usually post the same day or next business day.

Will I be charged a fee for paying online?

No fee applies if you pay from a bank account. Credit or debit card payments carry a 2.5% processing fee. AutoPay (automatic bank draft) and mail payments have no fee.

Can I pay someone else's Entergy bill?

Yes. You can pay online or by phone using the account number of the bill you want to pay. You do not need to be the account holder. If paying by mail, include the account number clearly on the check.

What happens if I pay after the due date?

A late fee applies if your payment is not received by the due date shown on your bill. The amount varies by state and bill size. Contact Entergy when ready if your payment will be late; they may be able to waive the fee or set up a payment plan.

Can I set up AutoPay and then cancel it later?

Yes. You can cancel AutoPay at any time through your online account, by phone, or by mail. Changes typically take effect within one to two billing cycles. Make sure to cancel before the next scheduled payment if you do not want it to process.