How Entergy Louisiana lets you pay your bill

Entergy Louisiana offers several ways to pay your electric bill without going to a physical office. You can pay online through your account, by phone, by mail, or through automatic payments from your bank account. Each method works differently, takes a different amount of time, and may or may not charge you a fee.

The fastest way is usually online through the Entergy Louisiana website or mobile app, where payment posts the same day if you pay before the cutoff time. Phone payments are also same-day if you call before the important date. Mailed checks take longer — typically five to seven business days — because the payment has to travel and be processed by hand. Automatic payments are the slowest to set up but the most hands-off once they are running.

Key Takeaways

  • Online and phone payments post the same day if submitted before Entergy's cutoff time, usually in the afternoon.
  • Paying by mail takes five to seven business days, so mail your check well before your due date to avoid a late fee.
  • Automatic bank payments require you to set up a recurring transfer once, then happen on the schedule you choose.
  • Some payment methods charge a fee, while others do not — the Entergy website shows which ones before you confirm.
  • If your payment does not post by the due date, contact Entergy to ask them to hold off on a late fee while they investigate.

Paying online through Entergy's website or app

The Entergy Louisiana website and mobile app both let you log into your account and pay with a debit card, credit card, or bank account. To start, go to entergy.com, click "Pay My Bill," and enter your account number and ZIP code. You will then create a login or sign into an existing account. Once you are logged in, you can see your current balance and pay any amount you choose.

Online payments usually post the same day if you submit them before Entergy's cutoff time, which is typically 5 p.m. Central Time on business days. Payments submitted after that time or on weekends and holidays post the next business day. There is no fee to pay with a bank account, but credit and debit card payments charge a fee that Entergy shows you before you confirm the payment.

The mobile app works the same way as the website. You read it from the Apple App Store or Google Play, log in with the same account, and pay from there. Many people find the app faster if they pay on their phone regularly.

Paying by phone

You can call Entergy Louisiana's automated phone line to pay with a debit card or credit card. The phone number is on your bill. Call, follow the prompts to enter your account number, and provide your card information. The payment posts the same day if you call before the cutoff time, usually 5 p.m. Central Time on business days.

Phone payments charge a fee for credit and debit cards, just like online payments do. You will hear the fee amount before you confirm the payment, so you can decide whether to proceed or try a different method. There is no fee if you pay from a bank account, but the automated system does not accept bank account information over the phone — you have to use the website or app for that.

Paying by mail

You can mail a check or money order to the address on your bill. Write your account number on the check so Entergy knows which account to credit. Mail your payment at least one week before your due date to make sure it arrives and is processed in time.

Mailed payments take five to seven business days to post, sometimes longer depending on mail delivery and Entergy's processing schedule. If your check arrives after your due date, Entergy may charge a late fee even though you mailed it on time. To protect yourself, keep a record of when you mailed the payment and what the postmark says. If a late fee appears on your account, contact Entergy with proof of the mailing date and ask them to remove it.

Setting up automatic payments from your bank account

Automatic payments let you authorize Entergy to withdraw money from your bank account on a schedule you choose. You set this up once through the Entergy website, and then the payment happens automatically each month or on whatever schedule you pick. There is no fee for automatic bank account payments.

To set up automatic payments, log into your Entergy account online, find the "Autopay" or "Automatic Payment" option, and enter your bank account number and routing number. You choose the date each month when the payment should be withdrawn. Entergy will send you a confirmation email, and you can change or cancel the automatic payment anytime by logging back into your account.

Automatic payments are useful if you want to make sure you never miss a due date, but they require you to have enough money in your bank account on the withdrawal date. If your account does not have enough funds, the payment will fail and you may be charged an overdraft fee by your bank.

What to do if your payment does not post on time

If you submitted a payment before the due date but it has not posted by the time your bill is due, contact Entergy right away. Call the number on your bill and explain when you paid and how you paid. Ask them to check whether the payment is in their system and to hold off on charging a late fee while they investigate.

Entergy sometimes receives payments that take longer than expected to process, especially if the payment was mailed or if there was a technical issue with the online system. If Entergy confirms that they received your payment before the due date, they should remove any late fee that was charged. Keep a record of when you paid — a confirmation number from an online payment, a bank statement showing a transfer, or a postmark on a mailed check — so you have proof if you need to dispute a late fee.

Frequently Asked Questions

Can I pay my Entergy bill with a credit card without paying a fee?

No. Entergy charges a fee for credit card payments, whether you pay online or by phone. The fee amount appears before you confirm the payment. Paying with a debit card also charges a fee. Bank account payments have no fee.

What time does Entergy stop accepting online payments each day?

The cutoff is usually 5 p.m. Central Time on business days. Payments submitted after that time post the next business day. Check the Entergy website or your bill for the exact cutoff time, as it may vary slightly.

How long does a mailed check take to show up on my account?

Mailed payments typically take five to seven business days to post. Mail your check at least one week before your due date to avoid a late fee. Keep the postmark as proof if a late fee appears.

Can I set up automatic payments to pay only part of my bill each month?

Yes. When you set up automatic payments, you choose the amount that will be withdrawn each month. You can change this amount anytime by logging into your account, or you can set it to pay your full balance automatically.

What happens if automatic payment fails because I do not have enough money in my account?

The payment will not go through, and your bank may charge you an overdraft fee. Entergy will not charge you a late fee for the failed automatic payment, but your bill will still be due. You will need to pay it using another method before the due date.