The fastest way to pay El Paso Electric is online through their website or mobile app, which processes payments the same day you submit them
El Paso Electric Company serves customers in west Texas and southern New Mexico. You can pay your bill through their official website at epesmart.com, by phone at 1-877-339-5273, by mail, or in person at payment centers. Online and phone payments typically post within one business day. If you pay by mail, allow 7 to 10 business days for the payment to reach them and be recorded on your account.
The method you choose depends on how quickly you need the payment recorded and whether you prefer to handle it yourself or speak with someone. Each option requires your account number, which appears on your bill statement.
Key Takeaways
- You can pay online at epesmart.com or through the El Paso Electric mobile app, and the payment posts the same business day.
- Phone payments at 1-877-339-5273 work 24 hours a day and let you speak with a representative if you have questions about your bill.
- Mail payments take 7 to 10 business days to process, so send them early if your due date is approaching.
- El Paso Electric has payment centers in El Paso where you can pay in person with cash, check, or debit card.
Paying online through the El Paso Electric website or app
Go to epesmart.com and select "Pay My Bill" from the homepage. You will need to log in with your account number and password, or create an account if you do not have one. Once logged in, you can see your current balance, due date, and payment history.
Enter the amount you want to pay and choose your payment method — debit card, credit card, or bank account transfer. El Paso Electric charges a fee for credit card payments but not for debit card or bank account payments. After you submit the payment, you will receive a confirmation number. The payment posts to your account within one business day.
The El Paso Electric mobile app offers the same features as the website. read it from the Apple App Store or Google Play, log in with your account credentials, and follow the same steps to pay. Many customers find the app faster if they pay regularly from a phone.
Paying by phone
Call El Paso Electric at 1-877-339-5273 to pay by phone. This line is open 24 hours a day, 7 days a week. A representative will ask for your account number and the amount you want to pay, then guide you through payment options — debit card, credit card, or bank account.
Phone payments are useful if you have questions about your bill or need help understanding your charges. The representative can explain your balance, discuss your due date, or answer questions about your service. Like online payments, phone payments typically post within one business day.
Paying by mail
Write a check or money order payable to El Paso Electric Company and include your account number on the check. Mail it to the address printed on your bill statement. Do not send cash by mail.
Mail payments take 7 to 10 business days to arrive and be recorded. If your due date is within two weeks, mail is not a reliable option — use online or phone payment instead. Keep a record of when you mailed the payment in case there is a delay.
Paying in person at El Paso Electric payment centers
El Paso Electric has payment centers in El Paso where you can pay in person. You can pay with cash, check, or debit card. Payment centers are typically open during business hours, Monday through Friday. Call 1-877-339-5273 to find the location nearest you and confirm hours before you go.
In-person payments are recorded when ready or within one business day. This option works well if you prefer to handle payment face-to-face or do not have online access.
Setting up automatic payments
If you want to pay the same amount every month without logging in each time, you can set up automatic payments through epesmart.com. Log in, go to "Billing & Payments," and select "Autopay." Choose whether you want to pay a fixed amount or your full bill each month, and pick the date the payment should be taken from your account.
Automatic payments are deducted from your bank account on the date you choose. You can change or cancel autopay at any time through your account. This option removes the risk of forgetting a payment and helps you avoid late fees.
What to do if you cannot pay your full bill
If you are struggling to pay your bill, contact El Paso Electric at 1-877-339-5273 to discuss your options. They may be able to set up a payment plan that spreads your balance over several months, which can lower your monthly payment. Some customers also may have access to for bill information programs through local nonprofits or government agencies — the representative can tell you what programs serve your area.
Paying even a partial amount before your due date shows good faith and may prevent service disconnection. Do not ignore a bill notice — contact the company as soon as you know you will have trouble paying.
Frequently Asked Questions
Is there a fee to pay my El Paso Electric bill online?
El Paso Electric charges a fee for credit card payments but not for debit card or bank account payments. The fee amount varies depending on the payment method. Check the fee before you confirm your payment on the website or app.
How do I know my payment went through?
You will receive a confirmation number when ready after you submit an online or phone payment. Log back into your account on epesmart.com within one business day to see the payment posted to your account. You can also call 1-877-339-5273 to confirm.
What if I pay after my due date?
A late fee is added to your account if payment is not received by the due date shown on your bill. Contact El Paso Electric right away to make a payment and ask about the late fee. Paying when ready can prevent service disconnection.
Can I pay someone else's El Paso Electric bill?
Yes, you can pay another person's bill if you have their account number. Use the online portal, call the payment line, or mail a check with their account number written on it. The person whose account it is can also authorize you to make payments on their behalf through their account settings.
What happens if my payment is rejected?
If your debit card or bank account payment is rejected, El Paso Electric will notify you and may charge a returned payment fee. Try paying again with a different payment method, or call 1-877-339-5273 to troubleshoot the issue with a representative.