What Dominion Pay My Bill does

Dominion Pay My Bill is Dominion Energy's online payment tool that lets you pay your electric or gas bill without calling customer service or mailing a check. You can pay from your computer or phone, choose when the payment goes through, and see your payment history all in one place. The service is free to use.

Dominion Energy serves customers in Virginia, North Carolina, South Carolina, Ohio, and West Virginia. If you receive a bill from Dominion, you can use this tool to make one-time payments or set up automatic recurring payments.

Key Takeaways

  • You can pay your Dominion bill online through their website or mobile app without creating a separate account if you have your bill number handy.
  • One-time payments typically post within one business day, while automatic payments process on the date you choose each month.
  • You can pay with a bank account, debit card, or credit card, though credit card payments may include a processing fee.
  • Setting up automatic payments means you never have to remember a due date, but you can cancel or change the amount at any time.
  • If you are behind on your bill, you can make a partial payment or catch up through the same tool.

How to make a one-time payment

Go to Dominion Energy's website and look for the "Pay My Bill" option, usually found on the homepage or in the account section. You will need your account number, which appears on your bill. Enter that number and your ZIP code, then follow the prompts to enter the amount you want to pay.

Choose your payment method: bank account (usually free), debit card (free), or credit card (may have a fee). Enter the payment date — you can pay today or schedule it for a future date up to 30 days out. Review the details and confirm. You will receive a confirmation number when ready; save this for your records.

One-time payments made before 5 p.m. Eastern Time on a business day usually post the next business day. Payments made after 5 p.m. or on weekends post the following business day. You can check the status of your payment by logging back in with your account number.

Setting up automatic payments

Automatic payments remove the need to remember your due date each month. From the Pay My Bill page, select the option to set up a recurring payment. Choose the date each month when you want the payment to come out — this can be any day between the 1st and the 28th. Enter the amount (you can pay your full bill or a fixed amount each month) and your payment method.

Once automatic payments start, you will see them listed in your payment history. You can change the amount, pause the payment, or cancel it entirely at any time through the same tool. If you cancel, make sure you have another way to pay your next bill so your service does not get interrupted.

Payment methods and fees

Dominion accepts three payment methods through Pay My Bill. Bank account transfers are free and are the cheapest option if you have a checking or savings account. Debit card payments are also free. Credit card payments may include a processing fee — the amount varies depending on your card type and the payment processor Dominion uses, so you will see the fee before you confirm.

If the fee is more than you want to pay, you can choose a bank account or debit card instead. Some people use credit cards anyway to earn rewards points, but do the math first to make sure the rewards are worth the fee.

What to do if you are behind on your bill

You can use Pay My Bill to catch up on past-due amounts. When you log in, your account will show the total amount owed, including any late fees. You can pay the full amount at once or make a partial payment toward what you owe. Partial payments reduce your balance but do not stop Dominion from charging late fees or eventually disconnecting your service if the full amount stays unpaid.

If you cannot pay the full amount and need more time, contact Dominion's customer service directly — they may be able to set up a payment plan that spreads the cost over several months. Payment plans are separate from Pay My Bill and require a phone call or in-person conversation.

Troubleshooting common problems

If you cannot find your account number, check your paper bill — it is usually at the top. If you do not have a recent bill, call Dominion customer service with your name, address, and phone number and they will give it to you. You do not need to create a username or password to use Pay My Bill; your account number is enough.

If a payment you made is not showing up, wait one business day. If it still does not appear after that, log back in and check your payment history — the confirmation number will tell you whether the payment went through. If the payment was rejected, you will see an error message explaining why (usually an incorrect account number or expired card). Correct the information and try again.

If you see a charge on your card or bank account but the payment does not show on your Dominion bill, contact Dominion customer service with your confirmation number. They can track the payment and explore it to your account if there was a delay.

Frequently Asked Questions

Can I pay my Dominion bill without an account number?

You can pay with just your account number and ZIP code — you do not need a username or password. If you do not have your account number, call Dominion customer service and provide your name and address instead.

Is there a limit to how much I can pay at once?

Dominion does not publish a single payment limit on their website. Very large payments may be flagged by the payment processor for security reasons. If your payment is rejected, try a smaller amount or contact customer service to discuss other payment options.

What happens if I set up automatic payments and then move?

Automatic payments are tied to your account number. When you move and open a new account with Dominion, you will need to set up automatic payments again with your new account number. Contact Dominion before you move to close your old account and open a new one.

Can I pay someone else's Dominion bill using Pay My Bill?

You can pay any bill if you have the account number, but Dominion will not tell you whose account it is. If you are paying a family member's bill, ask them for their account number. For other situations, contact Dominion customer service — they may have restrictions on third-party payments.

Do I get a receipt for my payment?

Yes. You receive a confirmation number when ready after you confirm the payment. You can also view all past payments in your payment history on the Pay My Bill page. Save your confirmation numbers in case you need to prove you paid.