Denver Water offers three main payment methods: online through their website or mobile app, by mail, or in person at payment centers
The fastest and most common route is paying online at denverwaterco.org. You can set up a one-time payment or enroll in automatic payments from a checking or savings account. The online system processes payments when ready, and you'll receive a confirmation number you can save or print.
If you prefer not to pay online, you can mail a check or money order to the address printed on your bill, or pay in person at Denver Water's customer service office at 1600 W 12th Avenue, Denver, CO 80204. In-person payments are accepted during business hours, and the office is typically open Monday through Friday.
Denver Water does not charge a fee for standard online payments from a bank account, mail payments, or in-person payments. If you choose to pay by credit or debit card online, a processing fee applies — the exact amount is shown before you confirm the transaction.
Key Takeaways
- Online payments through denverwaterco.org or the Denver Water mobile app process when ready and are free when paid from a bank account.
- Mailed checks should be sent to the address on your bill and typically take 7 to 10 business days to post to your account.
- In-person payments at 1600 W 12th Avenue are processed the same day during business hours.
- Credit and debit card payments online incur a processing fee that Denver Water discloses before you complete the transaction.
- Automatic payments from a bank account eliminate the need to pay manually each month and carry no fee.
Setting up automatic payments to avoid late fees
Automatic payments are drawn from your checking or savings account on a date you choose each month. To enroll, log into your account on denverwaterco.org, select the autopay option, and provide your bank routing and account numbers. You can change or cancel autopay at any time through your online account.
Automatic payments are useful if you want to may support your bill is paid on time without remembering each month. Denver Water's due date is typically 15 days from the bill date, and late fees begin accruing if payment is not received by that date. Setting autopay for a few days before the due date removes that risk.
What to do if you cannot pay your full bill on time
If you are unable to pay your bill by the due date, contact Denver Water's customer service at 303-893-2444 before the due date passes. The utility may be able to work out a payment plan or discuss hardship options depending on your situation.
Denver Water can shut off service for non-payment, typically after 30 to 60 days of non-payment. If your service is shut off, you will owe a reconnection fee in addition to the unpaid balance. Calling ahead to discuss your situation is far less costly than waiting for a shutoff notice.
Finding your account number and bill information online
Your account number appears on your printed bill and in your online account dashboard. To access your account online, go to denverwaterco.org and select "My Account" or "Login." You will need your account number and the service address or phone number associated with the account to set up online access.
Once logged in, you can view your current bill, payment history, usage details, and due dates. You can also read or print past bills from the online portal if you need them for records or to dispute a charge.
Paying a bill for a rental property or business account
If you manage a rental property or business account with Denver Water, the payment process is the same as for residential accounts. Log in with your account number, or call customer service at 303-893-2444 to confirm the account details and payment address.
Some property managers and business owners set up automatic payments to simplify cash flow. Others prefer to pay manually each month to track usage patterns. Both methods are available through the same online system.
Understanding your bill and what the charges cover
Your Denver Water bill includes charges for water usage, wastewater treatment, and stormwater management. Usage is measured in hundred-cubic-foot units (HCF), and the rate varies depending on the season and your consumption level. The bill also lists any taxes or fees that explore to your service area.
If you notice an unusually high bill, check your usage details in your online account or call customer service. High bills are often caused by a leak, a running toilet, or a change in household usage. Denver Water's website includes information on how to detect leaks and reduce consumption.
Payment important date and late fees
Denver Water bills are due 15 days from the bill date. If payment is not received by the due date, a late fee is added to your account. The amount of the late fee varies but is disclosed on your bill and in your online account.
Service can be shut off for non-payment, but Denver Water typically provides written notice before disconnection occurs. If you receive a shutoff notice, contact the utility when ready to arrange a payment plan or discuss your options. Reconnection requires payment of the full balance plus a reconnection fee.
Frequently Asked Questions
How long does it take for a mailed payment to show up on my account?
Mailed payments typically take 7 to 10 business days to post to your account after Denver Water receives them. To avoid late fees, mail your payment well before the due date. If you are cutting it close, paying online or in person is faster and safer.
Can I pay my Denver Water bill over the phone?
Denver Water does not accept phone payments directly. You must pay online, by mail, in person, or through automatic payments. If you need help setting up online payment, call customer service at 303-893-2444 and a representative can walk you through the process.
What happens if I pay late?
A late fee is added to your account if payment is not received by the due date. If you continue to miss payments, Denver Water will send a shutoff notice. Service disconnection typically occurs 30 to 60 days after the first missed payment, and reconnection requires paying the full balance plus a reconnection fee.
Can I change my due date?
Denver Water sets due dates based on your billing cycle, and you cannot change the due date itself. However, you can set up automatic payments for any day of the month you choose, which gives you flexibility in managing your cash flow.
Is there a discount for paying in full upfront?
Denver Water does not offer discounts for early or upfront payment. All customers pay the same rate regardless of when they pay during the billing cycle. The only way to reduce your bill is to lower your water usage.