Where to pay your Denver Water bill

Denver Water lets you pay through their website, by phone, by mail, or in person at a payment center. The fastest route is online at denverwaterco.com — you can pay when ready without waiting for mail delivery or office hours. If you do not have internet access or prefer to speak with someone, you can call 720-913-1111 during business hours (Monday through Friday, 7 a.m. to 6 p.m. Mountain Time) and pay over the phone with a debit or credit card.

Paying by mail takes longer but requires no account login. Write a check or money order, include your account number from your bill, and mail it to the address printed on your bill statement. In-person payment is available at Denver Water's office at 1600 W. 12th Avenue, Denver, CO 80204, though this location has limited hours — call ahead to confirm before you go.

Key Takeaways

  • Online payment through denverwaterco.com is the fastest method and works 24 hours a day, seven days a week.
  • Phone payment at 720-913-1111 takes a few minutes and requires a debit or credit card, available Monday through Friday, 7 a.m. to 6 p.m.
  • Mail payment requires your account number and takes one to two weeks to reach Denver Water, so send it well before your due date.
  • You can set up automatic payments through your bank or through Denver Water's website to avoid missing a due date.

Paying online with your account number

To pay online, go to denverwaterco.com and look for the "Pay My Bill" button on the homepage. You will need your account number, which appears on your bill statement. Click the button and enter your account number, then follow the prompts to enter the amount you want to pay and your payment method (debit card, credit card, or bank account).

Denver Water does not charge a fee for online payment if you pay from a bank account. If you use a debit or credit card, a small processing fee applies — the website will show you the exact amount before you confirm the payment. The payment posts to your account when ready, though it may take one to two business days to show on your next bill.

Setting up automatic payments to avoid late fees

Automatic payment means Denver Water withdraws money from your bank account on the same day each month, so you never have to remember the due date. You can set this up through denverwaterco.com by logging into your account, going to the billing section, and selecting "Autopay" or "Automatic Payment." You will need your bank account number and routing number, which you can find at the bottom of a check or by calling your bank.

You can change or stop automatic payments at any time through your account online. If you want to pause it for one month, you can do that without canceling the whole setup. Denver Water will send you a confirmation email when the automatic payment is set up and again each time a payment is processed.

Paying by phone or mail

Phone payment is straightforward: call 720-913-1111 during business hours and tell the representative you want to pay your bill. Have your account number and your debit or credit card ready. The call usually takes five to ten minutes. You will receive a confirmation number — write it down in case you need to reference the payment later.

Mail payment works if you prefer not to use the internet or phone. Write a check or money order for the amount due, write your account number on the check, and mail it to the address on your bill. Do not send cash. Mail typically takes five to seven business days to arrive, so send it at least two weeks before your due date to avoid a late payment. Keep a copy of the check or a photo of it for your records.

What happens if you miss a due date

If your payment does not arrive by the due date on your bill, Denver Water will add a late fee to your next bill. The amount of the fee depends on how much you owe. If you are more than 30 days late, Denver Water may send you a notice that your service could be shut off. If you receive a shutoff notice, call 720-913-1111 right away to discuss a payment plan or to explain a hardship.

If your water service is shut off, you will need to pay the full amount owed plus a reconnection fee to restore service. Reconnection usually happens within one business day of payment, though it can take longer during high-volume periods. To avoid this situation, set up automatic payment or mark your due date on a calendar if you pay manually.

Payment methods and fees

Denver Water accepts debit cards, credit cards, and bank account transfers. Paying from a bank account (either online or by phone) has no fee. Paying with a debit or credit card online or by phone includes a processing fee that varies depending on the card type — the website or phone representative will tell you the exact fee before you confirm.

Some people pay through their bank's bill pay service instead of going directly to Denver Water. This works, but it takes longer because the payment goes through your bank first. If you use your bank's bill pay, set it to send the payment at least one week before the due date to account for mail time.

Finding your account number and due date

Your account number is printed on your water bill statement, usually near the top. It is a series of numbers specific to your address. If you cannot find your bill, you can look up your account online at denverwaterco.com by entering your address or phone number. Your due date is also on the bill — it is typically 20 days after the bill is mailed to you.

If you have questions about your account number or due date, call 720-913-1111 and a representative can look it up for you. They can also tell you your current balance and whether any late fees have been added.

Frequently Asked Questions

Can I pay my Denver Water bill with a credit card online without a fee?

No. Online credit card payments include a processing fee. Paying from a bank account online has no fee. If you want to use a credit card, you can call 720-913-1111 to pay by phone, though the same fee applies.

What if I pay online but my payment does not show up on my next bill?

Online payments post when ready to your account, though it may take one to two business days to appear on your next bill statement. If more than two business days have passed and you still do not see it, call 720-913-1111 with your confirmation number and they can look up the payment in their system.

Can I set up automatic payments if I do not have a bank account?

Automatic payment requires a bank account or a debit card linked to one. If you do not have a bank account, you can pay by phone with a debit or credit card each month, or pay by mail with a check or money order.

How long does it take for a mailed check to reach Denver Water?

Mail typically takes five to seven business days. Send your payment at least two weeks before the due date to make sure it arrives on time and avoids a late fee.

What should I do if I cannot pay my full bill by the due date?

Call 720-913-1111 to speak with a representative about a payment plan or hardship options. Denver Water may be able to work with you on a schedule that fits your situation, especially if you contact them before the due date.